2011 MERCEDES-BENZ E-CLASS SALOON ignition

Problems with the engine
Problem Possible causes/consequences and
M Solutions
The engine does not
start. The HOLD function or DISTRONIC PLUS is activated.
X
Deactivate the HOLD function (Y page 194) or DISTRONIC
PLUS (Y page 185).
X Try to start the engine again. The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Before attempting to start the engine again, turn the key in the
ignition back to position 0or press the Start/Stop button
repeatedly until all indicator lamps in the instrumen tcluster go
out.
X Try to start the engine again (Y page 156). Avoid excessively
long and frequent attempts to start the engine, as this will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start
.The starter motor
can be heard. The
reserve fuel warning
lamp is lit and the fuel
gauge display shows 0. The fuel tank is empty.
X
Refuel the vehicle. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak
or discharged.
X
Jump-start the vehicle (Y page 354).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X
Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. 162
DrivingDriving and parking

G
WARNING
Do not use petrol to refuel a diesel tank. Never
mix diesel with petrol. Doing so could damage
the fuel system and the engine. The vehicle
could also catch fire.
! Do not use petrol to refuel vehicles with a
diesel engine. Do not use diesel to refuel
vehicles with a petrol engine. Even small
amounts of the wrong fuel result in damage
to the fuel system and the engine.
! Do not switch on the ignition if you acci-
dentally refuel with the wrong fuel .Other-
wise, the fuel will ente rthe fuel lines. Notify
a qualified specialist workshop and have
the fuel tank and fuel lines drained com-
pletely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when adding fuel from a fuel
can. The fuel lines and/or the diesel injec-
tion system could otherwise be blocked by
particles from the fuel can.
Further information on fuel and on fuel grades
can be found in the "Fuel" section
(Y page 384). Refuelling
Fuel filler flap :
To open the fuel filler flap
; To insert the fuel filler cap
= Tyre pressure table
? Fuel type
The fuel filler flap is unlocked or locked auto-
matically when you open or close the vehicle
with the key or using KEYLESS-GO.
The position of the fuel filler cap is displayed
8 in the instrument cluster. The arrow
next to the filling pump indicates the side of
the vehicle.
Opening X
Switch off the engine.
X Remove the key from the ignition lock.
X KEYLESS-GO: open the driver’s door.
This corresponds to key position 0: "key
removed".
The driver’s door can be closed again.
X Press the fuel filler flap in the direction of
arrow :.
The fuel filler flap opens slightly.
X Open the fuel filler flap fully.
X Turn the fuel filler flap anti-clockwise and
remove it. Refuelling
173Driving and parking Z

Problems with the fuel and fuel tank
Problem Possible causes/consequences and
M Solutions
Fuel is leaking from the
vehicle.
G
Risk of explosion or fire
The fuel line or the fuel tank is faulty.
X Turn the key to position 0in the ignition lock immediately and
remove it (Y page 155).
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The engine does not
start. The fuel tank of a vehicle with a diesel engine has been run com-
pletely dry.
X
Refuel the vehicle with at least 5litres of diesel.
X Turn the ignition on for around 10 seconds(Y page 155).
X Start the engine continuously for up to 10 seconds until it runs
smoothly.
or
X Start the engine using the touch-star tfunction .To do this, turn
the key to position 3in the ignition lock and then release it
immediately (Y page 155).
If the engine does not start:
X Turn the ignition on again for approximately
10 seconds(Y page 155).
X Start the engine again continuously for up to 10 seconds until
it runs smoothly.
or
X Start the engine again via the touch-start function.
If the engine does not start after three attempts:
X Consult a qualified specialist workshop. Refuelling
175Driving and parking Z

Problem Possible causes/consequences and
M Solutions
The fuel filler flap can-
not be opened. The fuel filler flap is not unlocked.
or
The key battery is discharged.
X
Unlock the vehicle using the emergency key element
(Y page 84).
X Open the boot lid or the tailgate.
X Manually unlock the fuel filler flap using the emergency release
(Y page 174). The fuel filler flap is unlocked, but the opening mechanism is jam-
med.
X
Consult a qualified specialist workshop. Parking
Important safety notes
G
WARNING
Only remove the key from the ignition lock
when the vehicle is stationary, as you cannot
steer the vehicle when the key is removed.
Never leave children unsupervised in the vehi-
cle. They could release the parking brake. This
could lead to a serious or fatal accident. G
WARNING
Under no circumstances should the exhaust
system come into contact with flammable
materials such as dry grass or petrol, for
example. Do not park the vehicle on dry grass-
land or harvested grain fields. The hot exhaust
system could otherwise ignite the flammable
material and set the vehicle on fire.
To ensure that the vehicle is secured against
rolling away unintentionally:
R the parking brake must be firmly applied.
R on vehicles with manual transmission,
engage first gear or reverse gear.
R on vehicles with automatic transmission,
the transmission must be in position Pand the key must be removed from the ignition
lock.
R on uphill or downhill gradients, turn the
front wheels towards the kerb. Switching off the engine
Important safety notes G
WARNING
If the engine is not running, there is no power
assistance for the steering and brakes. Steer-
ing and braking then requires significantly
greater effort.
As a result, you might lose control of the vehi-
cle, cause an accident and injure yourself and
others.
Therefore, do not switch off the engine while
you are driving.
Vehicles with manual transmission X
Shift to either first gear or reverse gear R.
X Turn the key to position 0in the ignition
lock and remove it.
The immobiliser is activated.
X Apply the parking brake firmly. 176
ParkingDriving and parking

Vehicles with automatic transmission
X
Standard vehicles: shift the transmission
to P. Selecto
rlever in AMG vehicles with P button
X AMG vehicles: pressPbutton :.
Using the key
X Turn the key to position 0in the ignition
lock and remove it.
The immobiliser is activated.
X Apply the parking brake firmly.
i Standard vehicles with aselector
lever: you can only remove the key if the
transmission is in position P.
i Vehicles with aDIRECT SELECT lever
and AMG vehicles: if you switch off the
engine with the transmission in position R
or D, the automatic transmission shifts to
N automatically.
If you then open the driver's door or the
front-passenger door or remove the key
from the ignition, the automatic transmis-
sion shifts to P.
If you shift the automatic transmission to
N before switching off the engine, the auto-
matic transmission remains in Neven if a
door is opened.
Using KEYLESS-GO
X Press the Start/Stop butto n(Ypage 155).
The engine stops and all the indicator
lamps in the instrument cluster go out.
X Apply the parking brake firmly. i
Vehicles with aDIRECT SELECT lever
and AMG vehicles: if you switch off the
engine using the Start/Stop button, the
automatic transmission shifts to Nauto-
matically. If you then open the driver's or
front-passenger door, th eautomatic trans-
mission shifts to P.
i The engine can be turned off while the
vehicle is in motion by pressing and holding
the Start/Stop button for three seconds.
This function operates independently of the
ECO start/stop automatic engine switch-
off function. Parking brake
X
To apply: depress parking brake ;firmly.
The J indicator lamp in the instrument
cluste rlights up if the engine is running.
X To release: depress the brake pedal and
keep it depressed.
X Pull release handle :.
The J indicator lamp in the instrument
cluster goes out. Parking up the vehicle
If you leave the vehicle parked up for longer
than four weeks, the battery may be damaged
by exhaustive discharge. Parking
177Driving and parking Z

X
Depress the accelerator pedal fully.
The engine speed rises to approximately
3500 rpm.
The multifunctio ndisplay shows the RACE START Release brake to start. mes-
sage.
i If you do not release the brake pedal
within five seconds, RACE START is cancel-
led. The multifunction display shows the
RACE START cancelled message.
X Take your foot off the brake, but keep the
accelerator pedal depressed.
The vehicle pulls away at maximum accel-
eration.
The multifunction display shows the RACESTART active message.
RACE START is deactivated when the vehicle
reaches a speed of approximately 50 km/h.
Drive program S+is activated. SPORT han-
dling mode remains activated.
RACE START is deactivated immediately if
you release the accelerator pedal during
RACE START or if any of the activation condi-
tions are no longer fulfilled .The multifunction
display shows the RACE START not possi‐ ble See Owner's Manual message.
i If RACE START is used repeatedly in a
short period of time, it is only available
again after having driven the vehicle a cer-
tain distance. AIRMATIC
Vehicle level Important safety notes
Your vehicle regulates its height automati-
cally. All-round level control ensures the best
possible suspension and constant ground
clearance, even with a laden vehicle. When
you drive fast, the vehicle is lowered auto-
matically to improve driving safety and to
reduce fuel consumption. The following vehicle levels are possible:
R
normal
R raised (vehicles without 4MATIC): the vehi-
cle is raised by about 25 mm when com-
pared with the normal level.
R raised (vehicles with 4MATIC): the vehicle
is raised by about 35 mm when compared
with the normal level.
R lowered: the vehicle is lowered by about
10 mm when compared with the normal
level.
The "Normal" and "Raised" vehicle levels can
be set manually.
The "Lowered” vehicle level is set automati-
cally:
R at speeds above 140 km/h
R if you have selected "Sports tuning"
(Y page 198)
Setting the vehicle level
Select the "Normal" setting for normal road
surfaces and "Raised" for driving with snow
chains or on particularly poor road surfaces.
Your selection remains stored even if you
remove the key from the ignition lock. G
WARNING
Make sure that nobody is in the vicinity of the
wheel housing or under the vehicle while low-
ering the vehicle when it is stationary. Other-
wise, limbs could become trapped. Driving systems
197Driving and parking Z

Setting raised level
X
Start the engine.
If indicator lamp ;is not lit:
X Press button :.
Indicator lamp ;lights up. The vehicle
height is adjusted to raised level.
The Vehicle rising message appears in
the display.
The "Raised Level" setting is cancelled if you:
R drive at a speed over approximately
120 km/h
R drive for approximately three minutes at a
speed over 80 km/h.
The "Raised Level" remains saved when you
are not driving within these speed ranges.
Setting the normal level
X Start the engine.
If indicator lamp ;is lit:
X Press button :.
Indicator lamp ;goes out. The vehicle is
adjusted to normal level.
Suspension tuning General notes
The electronically controlled damping system
works continuously.T
his improves driving
safety and ride comfort.
The damping is tuned individually to each
wheel and depends on:
R your driving style, e.g. sporty
R the road surface condition,e .g. bumps
R your individual selection, i.e .sports or com-
fort
Your selection remains stored even if you
remove the key from the ignition lock. Sports tuning
The firmer suspension tunin
ginSport mode
ensures even better contact with the road.
Select this mode when employing a sporty
driving style, e.g. on winding country roads.
X Press button :.
Indicator lamp ;lights up. You have selec-
ted "Sports tuning".
The AIRMATIC SPORT message appears in
the multifunction display.
Comfort tuning
In comfort mode, the driving characteristics
of your vehicle are more comfortable. There-
fore, select this mode if you prefer a more
comfortable driving style. Select comfort
mode also when driving fast on straight roads,
e.g. on straight stretches of motorway.
X Press button :.
Indicator lamp =lights up. You have selec-
ted "Comfort tuning".
The AIRMATIC COMFORT message appears
in the multifunction display. AMG RIDE CONTROL sports suspen-
sion
General notes i
AMG RIDE CONTROL sports suspension
is available for the E63AMG model. 198
Driving systemsDriving and parking

X
To display: briefly press AMG button ;.
Your selection appears in the multifunction
display. 4MATIC (permanent all-wheel drive)
4MATIC ensures tha tall four wheels are per-
manently driven. Together with ESP ®
, it
improves the traction of your vehicle when-
ever a drive wheel spins due to insufficient
grip. G
WARNING
4MATIC cannot reduce the risk of an accident
if you drive too fast.
If a drive wheel spins due to insufficient grip:
R only depress the accelerator pedal as far as
necessary when pulling away.
R accelerate less when driving.
R adapt your driving style to suit road and
traffic conditions.
! Neve rtow the vehicle with one axle
raised. This may damage the transfer case.
Damage of this sort is not covered by the
Mercedes-Benz implied warranty. All
wheels must remain either on the ground
or be fully raised. Observe the instructions
for towing the vehicle with all wheels in full
contact with the ground.
i In wintry driving conditions, the maximum
effect of 4MATIC can only be achieved if
you use winter tyres (M+ Styres), with snow
chains if necessary. PARKTRONIC
Important safety notes G
WARNING
PARKTRONIC is only an aid and may not
detec tall obstacles. It is not a substitute for
attentive driving.
You are always responsible for safety and
must continue to pay attention to your imme- diate surroundings when parking and
manoeuvring. You could otherwise endanger
yourself and others.
G
WARNING
Make sure that no persons or animals are in
the manoeuvring range. Otherwise, they
could be injured.
PARKTRONIC is an electronic parking aid with
ultrasonic sensors .Itindicates visually and
audibly the distance between your vehicle
and an object.
PARKTRONIC is activated automatically if
you:
R switch on the ignition
R shift to position D,Ror Non vehicles with
automatic transmission
R release the parking brake
PARKTRONIC is deactivated at speeds above
18 km/h. It is reactivated at lower speeds.
PARKTRONIC monitors the area around your
vehicle using si xsensors in the fron tbumper
and four sensors in the rear bumper. :
Example: sensors in the front bumper,
left-hand side
Range of the sensors General notes
The sensors must be free of dirt, ice and
slush
.Otherwise, they may not functio ncor-
rectly. Clean the sensors regularly, taking
care not to scratch or damage them
(Y page 330). 200
Driving systemsDriving and parking