2011 MERCEDES-BENZ E-CLASS ESTATE power steering

Problem Possible causes/consequences and
M Solutions
You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 350).
or
X Jump-start the vehicle (Y page 354).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key.
The steering lock is mechanically blocked
6
.
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. Ad
oor is open. Therefore, the key cannot be detected as easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the key in the ignition lock. Doors
Important safety notes
G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
If children are left unsupervised in the vehicle,
they could:
6 Not on vehicles with the DIRECT SELECT lever. 88
DoorsOpening and closing

not be able to brake, declutch or accelerate
as intended. This could lead to accidents and
injury. G
WARNING
Do not change down for additional engine
braking on a slippery roa dsurface. This could
cause the drive wheels to lose their grip and
the vehicle could skid. This could cause you
to lose control of your vehicle and cause an
accident.
! Warm up the engine quickly. Do no tuse
the engine's full performance until it has
reached operating temperature.
Only set the automatic transmission to the
respective drive positions when the vehicle
is stationary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery
roads. Otherwise, you could damage the
drive train.
! AMG vehicles: at low engine oil temper-
atures (below +20 †), the maximum
engine speed is restricted in order to pro-
tect the engine. To protect the engine and
maintain smooth engine operation, avoid
driving at full throttle when the engine is
cold. Key positions
Key g
To remove the key
1 Power supply for some consumers, such
as the windscreen wipers
2 Ignition (power supply for all consumers)
and drive position
3 To start the engine
If the key is at position 0in the ignition lock
for a longer period, it can no longer be turned
in the ignition lock. The steering is then
locked. To unlock it, remove the key and rein-
sert it into the ignition lock.
The steering wheel is locked when the key is
removed from the ignition lock.
i If the key does not belong to the vehicle
it can still be turned in the ignition lock.
However, the ignition will not be switched
on The engine cannot be started.
KEYLESS-GO General notes
Vehicles with KEYLESS-GO are equipped with
a key featuring an integrated KEYLESS-GO
function and a detachable Start/Stop button.
The Start/Stop button must be inserted into
the ignition lock and the key must be in the
vehicle.
Pressing the Start/Stop button several times
in succession corresponds to the different
key positions in the ignition lock. This is only
the case if you are not depressing the brake
pedal. Driving
155Driving and parking Z

Problem Possible causes/consequences and
M Solutions
The fuel filler flap can-
not be opened. The fuel filler flap is not unlocked.
or
The key battery is discharged.
X
Unlock the vehicle using the emergency key element
(Y page 84).
X Open the boot lid or the tailgate.
X Manually unlock the fuel filler flap using the emergency release
(Y page 174). The fuel filler flap is unlocked, but the opening mechanism is jam-
med.
X
Consult a qualified specialist workshop. Parking
Important safety notes
G
WARNING
Only remove the key from the ignition lock
when the vehicle is stationary, as you cannot
steer the vehicle when the key is removed.
Never leave children unsupervised in the vehi-
cle. They could release the parking brake. This
could lead to a serious or fatal accident. G
WARNING
Under no circumstances should the exhaust
system come into contact with flammable
materials such as dry grass or petrol, for
example. Do not park the vehicle on dry grass-
land or harvested grain fields. The hot exhaust
system could otherwise ignite the flammable
material and set the vehicle on fire.
To ensure that the vehicle is secured against
rolling away unintentionally:
R the parking brake must be firmly applied.
R on vehicles with manual transmission,
engage first gear or reverse gear.
R on vehicles with automatic transmission,
the transmission must be in position Pand the key must be removed from the ignition
lock.
R on uphill or downhill gradients, turn the
front wheels towards the kerb. Switching off the engine
Important safety notes G
WARNING
If the engine is not running, there is no power
assistance for the steering and brakes. Steer-
ing and braking then requires significantly
greater effort.
As a result, you might lose control of the vehi-
cle, cause an accident and injure yourself and
others.
Therefore, do not switch off the engine while
you are driving.
Vehicles with manual transmission X
Shift to either first gear or reverse gear R.
X Turn the key to position 0in the ignition
lock and remove it.
The immobiliser is activated.
X Apply the parking brake firmly. 176
ParkingDriving and parking

X
Disconnect the battery ( Ypage 352) or
connect it to a trickle charger.
i You can obtain information about trickle
chargers fro maqualified specialist work-
shop.
If you leave the vehicle parked up for longer
than six weeks, the vehicle may suffer dam-
age as a result of lack of use.
X Visit a qualified specialist workshop and
seek advice. Driving tips
General driving tips
Rolling with the engine switched off G
WARNING
Never switch the engine off while the vehicle
is in motion.
There is no power assistance for the steering
and the service brake when the engine is not
running.
You will require considerably more effor tto
steer and brake, and you could therefore lose
control of the vehicle and cause an accident. Driving short distances
! Vehicles with adiesel particle filter: if
the vehicle is mostly driven for short dis-
tances, it is possible that malfunctions may
occur during the automatic cleaning of the
diesel particle filter. This may lead to fuel
collecting in the engine oil and cause
engine failure. Therefore, if you frequently
drive short distances, you should take a 20
minute trip on a motorway or rural road at
least every 500km. Brakes
Important safety notes G
WARNING
Do not change down for additional engine
braking on a slippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid. G
WARNING
Make sure that other road users are not
endangered by your braking.
Downhill gradients On long and steep downhill gradients, espe-
cially if the vehicle is laden or towing a trailer,
you must shift to a lower gear in good time or,
on vehicles with automatic transmission,
select shift range 1,2or 3.
i This also applies if you have activated
cruise control, SPEEDTRONIC or DIS-
TRONIC PLUS.
This will use the braking effect of the engine,
so less braking will be required to maintain
the speed. This relieves the load on the brake
system and prevents the brakes from over-
heating and wearing too quickly.
Heavy and light loads G
WARNING
Never depress the brake pedal continuously
while the vehicle is in motion, e.g. never cause
the brakes to rub by applying constan tslight
pedal pressure. This causes the brake system
to overheat, increases the braking distance
and can lead to the brakes failing completely.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately, but
drive on for a shor twhile. This allows the air-
flow to cool the brakes more quickly.
If the brakes have been used only moderately,
you should occasionally test their effective-
ness. To do this, brake more firmly from a 178
Driving tipsDriving and parking

to lock the vehicle, the tone becomes louder.
The vehicle is not locked until the HOL Dfunc-
tion is deactivated.
i If the engine has been switched off, it
cannot be started again until the HOLD
function has been deactivated.
If there is a fault in the system or power supply
while the HOLD function is activated, the
Brake immediately message is shown in
the multifunction display. Immediately
depress the brake firmly until the warning
message in the multifunction display goes
out.
On vehicles with automatic transmission, you
can also shif tinto position P.This deactivates
the HOLD function. RACE START
Important safety notes i
RACE START is only available in AMG vehi-
cles.
RACE START enables optimal acceleration
from a standing start. The precondition for
this is a suitable high-grip road surface. G
WARNING
RACE START is only available when SPORT
handling mode is activated. SPORT handling
mode will only be able to stabilise the vehicle
to a limited degree if the vehicle starts to skid
or a wheel starts to spin. The vehicle is there-
fore harder to control at the threshold range.
You could lose control of the vehicle and
cause an accident.
RACE START should only be used on closed
off circuits. Always adapt your driving style to
suit the prevailing road and weather condi-
tions. Activation conditions RACE START can be activated when:
R
the doors are closed.
R the engine is running and it has reached an
operating temperature of approximately
80 †. This is the case when the engine oil
temperature in the multifunction display
stops flashing.
R SPORT handling mode is activated.
(Y page 73)
R the steering wheel is in the straight-ahead
position.
R the vehicle is stationary and the brake
pedal is depressed (left foot).
R the transmission is in position D.
Activating RACE START X
Depress the brake pedal with your left foot,
and keep it depressed.
X Turn the drive program selector clockwise
(Y page 168) until the RSlamp lights up.
The multifunction display shows the RACE START Confirm: Paddle UP Cancel:
Paddle DOWN message.
i If the activation conditions are no longer
fulfilled, RACE START is cancelled. The mul-
tifunction display shows the RACE START cancelled message.
X To cancel: pull the left steering wheel shift
paddle (Y page 169).
or
X To confirm:p ull the right steering wheel
shif tpaddle (Y page 169).
The multifunction display shows the RACE START available Depress accelera‐
tor. message.
i If you do no tdepress the accelerator
pedal fully within two seconds, RACE
START is cancelled. The multifunction dis-
play shows the RACE START not possi‐ ble See Owner's Manual message.196
Driving systemsDriving and parking

Display messages Possible causes/consequences and
M Solutions
_
Rear left seat
backrest not
locked or
Rear right seat back‐
rest not locked G
Risk of injury
Saloon with through-loading feature in the rear bench seat:
The backrest in the rear is no tengaged on the left-hand and/or
right-hand side .Awarning tone also sounds.
X Push the backres tback until it engages. j
Check trailer
hitch lock G
Ris
kofa ccident
The trailer tow hitch is no tcorrectly engaged.
Aw arning tone also sounds.
X Stop the vehicle immediately, paying attentio ntoroad and traf-
fic conditions, and switch off the engine.
X Apply the parking brake.
X Allow the trailer tow hitch ball coupling to engage in the end
position (Y page 223). D
Power
steering mal‐
function See Own‐
er's Manual G
Risk of accident
The power steering assistance is faulty.
You will need to use more force to steer.
Aw arning tone also sounds.
X Chec kwhether you are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. &
inoperative Bat‐
tery low The on-board voltage is too low. The auxiliary heating has switched
itself off or cannot be switched on (Y page 145).
X Drive for a longer distance.
The battery is being charged. The auxiliary heating is operational
again as soon as the on-board electrical system voltage is suf-
ficient. &
inoperative
Refuel
vehicle The fuel level in the fuel tank is too low. The auxiliary heating can-
not be switched on (Y page 145).
X Refuel at the nearest filling station. Display messages
277On-board computer and displays Z

R
the engine is not running.
R there is a brake syste mmalfunction.
R there is a malfunctio ninthe power supply
or the vehicle's electrical system.
The power assistance for the steering and the
brake force booster do not work when the
engine is not running. You will need more
force to steer and brake, you may have to
depress the brake pedal with maximum force.
Before towing away, make sure that the steer-
ing can be moved and is not locked.
If you tow or tow-start another vehicle, its
weight must not exceed the maximum per-
missible gross vehicle weight of your vehicle. G
WARNING
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate HOLD and DISTRONIC PLUS if the
vehicle is to be towed.
It is better to have the vehicle transported
than to have it towed.
! You may tow the vehicle for a maximum
of 50km. A towing speed of 50 km/h must
not be exceeded.
For towing distances over 50 km, the entire
vehicle must be lifted up and transported.
! Only secure the tow rope or towing bar to
the towing eyes. The vehicle may otherwise
be damaged.
! Do not use the towing eye for recovery,
as this could damage the vehicle. If in
doubt, recover the vehicle with a crane.
! Pull away smoothly when towing away or
tow-starting a vehicle. If the tractive power
is too high, the vehicles could be damaged.
! To tow vehicles with KEYLESS-GO, use
the key instead of the Start/Stop button.
The automatic transmission may otherwise
switch to position Pwhen you open the
driver's or front-passenger door which
could damage the transmission. When towing a vehicle with an automatic
transmission, the transmission must be in
position
N.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the key in the ignition lock to
position 2
R cannot shift the transmission to position
N on vehicles with automatic transmission
Vehicles with automatic transmission:
release the selector lever lock manually to
move it out of position P(Y page 172).
i Before the vehicle is towed, switch off the
automatic locking feature (Y page 89). You
could otherwise be locked out when push-
ing or towing the vehicle.
Deactivate tow-away protection
(Y page 78) before the vehicle is towed. Fitting/removing the towing eye
Fitting the towing eye Vehicles with a trailer tow hitch: if you intend
to use the vehicle for towing, fold out the ball
coupling and connect the towbar to it
(Y page 223).
X Remove the towing eye from the vehicle
tool kit (Y page 337). G
WARNING
The exhaust tail pipe may be hot. You could
burn yourself if you touch the tail pipe. Be
particularly careful when removing the rear
cover.
The mountings for the removable towing eyes
are located in the bumpers. They are at the
front and at the rear, under the covers. 356
Towing and tow-startingBreakdown assistance

Example: Saloon
X
Press the mark on cover :inwards in the
direction of the arrow.
X Take cover :off the opening.
X Screw the towing eye in clockwise to the
stop and tighten it.
Removing the towing eye X
Loosen the towing eye and unscrew it.
X Attach cover :to the bumpe rand press
until it engages.
X Place the towing eye in the vehicle tool kit. Towing the vehicle with the rear axle
raised
Only possible on vehicles without
4MATIC.
Whe ntowing your vehicle with the rear axle
raised, it is important that you observe the
safety instructions (Y page 355).
! The ignition must be switched off if you
are towing the vehicle with the rear axle
raised. Intervention by ESP ®
could other-
wise damage the brake system. X
Switch on the hazard warning lamps
(Y page 125).
X Turn the key in the ignition lock to position
0and remove the key from the ignition
lock.
X When leaving the vehicle, take the key or
the KEYLESS-GO key with you. Towing the vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 355). G
WARNING
The power assistance for the steering and the
brake force booster do not work when the
engine is not running. You will then need
much more effort to brake and steer the vehi-
cle. Adapt your style of driving accordingly.
The automatic transmission automatically
shifts to position Pwhen you open the driver's
or front-passenger door or when you remove
the key from the ignition lock. In order to
ensure that the automatic transmission stays
in position Nwhen towing the vehicle, you
must observe the following points:
X Make sure that the vehicle is stationary and
that the key in the ignition lock is in position
0.
X Turn the key to position 2in the ignition
lock.
On vehicles with KEYLESS-GO, use the key
instead of the Start/Stop button
(Y page 155).
X Depress and hold the brake pedal.
X Shift the automatic transmission to posi-
tion N.
X Vehicles with manual transmission:
depress the clutch pedal.
X Engage neutral.
X Release the brake pedal.
X Release the parking brake. Towing and tow-starting
357Breakdown assistance Z