2011 MERCEDES-BENZ E-CLASS ESTATE keyless

Problems with the key
Problem Possible causes/consequences and
M Solutions
You cannot lock or
unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the key. Point the tip of the key at the driver's door
handle from close range and press the %/& button.
If this does not work:
X Check the key battery (Y page 85) and replace it if necessary
(Y page 85).
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the emergency key element. The key is faulty.
X
Lock (Y page 90) or unlock (Y page 90) the vehicle using
the emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.
X
Pull the door handle and then turn the key to position 2in the
ignition lock. There is interference from a powerful source of radio waves.
X Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button. There is a fault with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the key battery (Y page 85) and replace it if necessary
(Y page 85).
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the emergency key element. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Key
87Opening and closing Z

Problem Possible causes/consequences and
M Solutions
You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 350).
or
X Jump-start the vehicle (Y page 354).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key.
The steering lock is mechanically blocked
6
.
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. Ad
oor is open. Therefore, the key cannot be detected as easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the key in the ignition lock. Doors
Important safety notes
G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
If children are left unsupervised in the vehicle,
they could:
6 Not on vehicles with the DIRECT SELECT lever. 88
DoorsOpening and closing

R
open a door from inside the vehicle at any
time, even if it has been locked
R start the vehicle using akey which has been
left in the vehicle
R release the parking brake
They could thereby endanger themselves and
others. Never leave children unsupervised in
the vehicle. Always take the key with you
when leaving the vehicle, even if you are only
leaving it for a short time. Unlocking and opening the doors
from the inside
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked.
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 78) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside with the key.
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 68).X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the key or KEYLESS-GO. X
To unlock: press button :.
X To lock: press button ;. Automatic locking feature
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a dynamom-
eter. Doors
89Opening and closing Z

Handle (example: Saloon)
X
Saloon: pull handle :.
X Raise the boo tlid.
Estate: if you pull handle :and keep it in
this position, you can open the tailgate man-
ually. If you release the handle, the tailgate
opens automatically.
Closing G
WARNING
Make sure that nobody can become trapped
as you close the tailgate. Recess (example: Saloon)
X
Pull the boot lid/tailgate down using
recess :.
X Estate: push the tailgate closed fro mout-
side the vehicle.
X If necessary, loc kthe vehicle with
the & button on the key (Y page 82) or
with KEYLESS-GO (Y page 83). i
If a KEYLESS-GO key is detected in the
boot/luggage compartment, the boot lid/
tailgate will not lock.
Saloon: the boot lid then opens again.
Opening the tailgate from inside the
vehicle (Estate with afolding bench
seat) Inside of tailgate
X
To unlock the tailgate: slide locking
catch ;to the right.
X To open: pull the top of handle :.
X Swing the tailgate upwards.
X To lock the tailgate: slide locking
catch ;to the left. Opening/closing automatically from
outside
Important safety notes G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do no tleave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally 92
Boot/luggage compartmentOpening and closing

injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people fro moutside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you loc kthe vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
Monitor the boot lid/tailgate opening and
closing procedures to make sure that nobody
can become trapped. To stop the opening or
closing procedure, press the closing button
on the boot lid/tailgate again or pull the han-
dle on the outside of the boot lid/tailgate.
! The boot lid/tailgate swings upwards and
to the rear when opened. Therefore, make
sure that there is sufficient clearance
above and behind the boot lid/tailgate.
i You will find details on the boot lid/tail-
gate opening dimensions in the Technical
data section (Y page 394).
Opening You can open the boot lid/tailgate automati-
cally with the key or the handle in the boot
lid/tailgate.
X Press and hold the Fbutton on the key
until the boot lid/tailgate opens.
or
X If the boot lid/tailgate is unlocked, pull the
handle of the boot lid/tailgate and let it go
again immediately.
Closing Saloon:
you can close the boot lid automati-
cally using the closing button 7
or the locking
button 8
. Estate:
you can close the tailgate automati-
cally using either the closing button or the
locking button 9
. Closing button and locking button (example:
Saloon)
X
To close: press closing button :in the
boot lid/tailgate.
X To close and lock simultaneously:
Press closing button ;in the boot lid/tail-
gate.
i If you leave a KEYLESS-GO key in the
boot/luggage compartment, the boot lid/
tailgate will not lock. Opening/closing automatically from
the inside
G
WARNING
Monitor the boot lid/tailgate closing proce-
dure to make sure that nobody can become
trapped. Release the boot lid/tailgate remote
operating switch to stop the closing proce-
dure.
You can open and close the boot lid/tailgate
from the driver's seat when the vehicle is sta-
tionary and unlocked.
7 For vehicles with the boot lid remote closing feature only.
8 For vehicles with the boot lid remote closing feature and KEYLESS-GO only.
9 For vehicles with KEYLESS-GO only. Boot/luggage compartment
93Opening and closing Z

X
To open: pull remote operating switch for
boot lid/tailgate :until the boot lid/tail-
gate opens.
X To close (Saloon): press remote operating
switch for boot lid :until the boot lid is
closed.
X To close (Estate): turnthe key to position
1 or 2in the ignition lock.
X Press remote operating switch for tail-
gate :until the tailgate is closed. Limiting the opening angle of the tail-
gate (Estate)
Important safety notes You can limit the opening angle of the tail-
gate. This is possible in the top half of its
opening range, up to approximately 20 cm
before the stop.
This could be useful, for example, if there is
insufficient space above the tailgate.
! Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating X
To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedure at the
desired position: press the closing button (Y
page 92) in the tailgate or pull the handle
on the outside of the tailgate again.
X To store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating X
Press and hold the closing button
(Y page 92) in the tailgate until you hear
two short tones. Unlocking the boot (Saloon)
! The boot lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the boot lid.
If the boot cannot be unlocked with the key
or KEYLESS-GO, use the emergency key ele-
ment.
If you use the emergency key element to
unlock and open the boot lid, the anti-theft
alarm system will be triggered (Y page 77).
X Take the emergency key element out of the
key (Y page 84).
X Insert the emergency key element into the
boot lid lock as far as the stop. 94
Boot/luggage compartmentOpening and closing

Proceed as follows if there is a risk of entrap-
ment:
With the key:
R release the &button.
R press and hold the %button until the
side windows and the sliding sunroof or the
panorama sliding sunroof open again.
With KEYLESS-GO:
R release the sensor surface on the door han-
dle.
R pull the door handle immediately and hold
it.
The side windows and the sliding sunroof
or the panorama sliding sunroof open.
Using the key i
The key must be close to the driver's door
handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the &button until the
side windows and the sliding sunroof or the
panorama sliding sunroof are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
On vehicles with a panorama sliding sunroof:
X Press and hold the &button again until
the roller sunblinds of the panorama sliding
sunroof close.
X To interrupt convenience closing:
release the &button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed. X
Touch recessed sensor surface :on the
door handle until the side windows and the
sliding sunroof or the panorama sliding
sunroof are fully closed.
i Make sure you only touch recessed sen-
sor surface :.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
On vehicles with a panorama sliding sunroof:
X Touch recessed sensor surface :on the
door handle again until the roller sunblinds
of the panorama sliding sunroof close.
X To interrupt convenience closing:
release recessed sensor surface :on the
door handle. Resetting the side windows
You must reset each side window if a side
window can no longer be closed fully.
X Close all the doors.
X Turn the key to position 1or 2in the ignition
lock.
X Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed. (Y page 96).
X Hold the switch for an additional second. Side windows
97Opening and closing Z

You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board com-
puter (Y
page 248). G
WARNING
Make sure that nobody can become trapped
when you activate the EASY-ENTRY/EXIT fea-
ture.
If there is a risk of someone becoming trap-
ped, stop the adjustmen tprocedure. To halt
the procedure:
R move the switch for steering wheel adjust-
ment in the opposite direction to that in
which the steering wheel is moving.
R press one of the memory function position
buttons.
Never leave children unsupervised in the vehi-
cle. They could open the driver's door and
thereby unintentionally activate the EASY-
ENTRY/EXIT feature and become trapped.
Position of the steering wheel when the
EASY-ENTRY/EXI Tfeatur eis active The steering wheel tilts upwards if you:
R
remove the key from the ignition lock
R open the driver's door and KEYLESS-GO is
in position 1
R open the driver's door and the key is in
position 0or 1in the ignition lock
i The steering wheel only moves upwards if
it has not already reached the upper end
stop.
If you insert the key into the ignition lock with
the driver's door closed, the steering wheel is
automatically moved to the previously set
position.
Position of the steering wheel for driv-
ing The steering wheel is moved to the previously
set position if:
R
the driver's door is closed
R you insert the key into the ignition lock or
R you press the Start/Stop button once on
vehicles with KEYLESS-GO.
If you close the driver's door with the key
inserted into the ignition lock, the steering
wheel is automatically moved to the previ-
ously set position.
The last position of the steering wheel is
stored after each manual setting or when you
store the setting with the memory function
(Y page 119).
Crash-responsive EASY-EXIT feature If the crash-responsive EASY-EXIT feature is
triggered in an accident, the steering column
will move upwards when the driver's door is
opened. This occurs irrespective of the posi-
tion of the key in the ignition lock. This makes
it easier to exit the vehicle and rescue the
occupants.
The crash-responsive EASY-EXIT feature is
only operational if the EASY-EXIT/ENTRY fea-
ture is activated in the on-board computer. Mirrors
Rear-view mirror
Rear-view mirror (manual anti-dazzle) X
Anti-dazzle mode: flick anti-dazzle
switch :forwards or back. 116
MirrorsSeats, steering wheel and mirrors