2011 MERCEDES-BENZ C-CLASS SALOON check oil

Symmetrical dipped beam
.............118
Towing atrailer .............................. 215
Tyr egrip ........................................ 177
Wet road surface ........................... 176
Dynamic handling package with
sports mode ....................................... 192 E
EASY-ENTRY feature Activating/deactivating (12-but-
ton multifunctio nsteering wheel) ..243
Function/notes ............................. 111
EASY-EXIT feature
Activating/deactivating (12-but-
ton multifunctio nsteering wheel) ..243
Crash-responsive ........................... 112
Function/notes ............................. 111
EASY-PACK load-securing kit ...........310
EBD (electronic brake force distri-
bution)
Function/notes ................................ 78
EBD (Electronic Brake force Distri-
bution)
Display message (12 button mul-
tifunctio nsteering wheel) ..............257
EBD (Electronic Brake-force Distri-
bution)
Display message (4-button multi-
function steering wheel) ................251
ECO start/stop function
Deactivating/activating .................158
General information .......................156
Electrical fuses
see Fuses
Electronic Brake force Distribution
see EBD (Electronic Brake force
Distribution)
Electronic Stability Program
see ESP ®
(Electroni cStability Program)
Electronic Traction System
see ETS/4ETS (Electronic Trac-
tionS ystem)
Emergency key
Unlocking the driver's door ..............91
Emergency key element
Function/notes ................................ 86
Locking vehicle ................................ 91Emergency release
Driver's door .................................... 91
Fuel filler fla p................................. 172
Emergency spare wheel
Notes/data .................................... 369
Storage location ............................ 336
Emergency unlocking
Boot ................................................. 95
Tailgate ............................................ 95
Vehicle ............................................. 91
Engine
ECO start/stop function ................156
Emergency starting ........................354
Engine number ............................... 379
Running irregularl y......................... 159
Starting problems ..........................159
Starting the engine with the key ....155
Starting with KEYLESS GO .............155
Stopping ........................................ 174
Warning lamp (engine diagnos-
tics) ............................................... 298
Engine electronics
Notes ............................................. 377
Problem (fault) ............................... 159
Engine oil
Additives ........................................ 382
Checking the oil level ..................... 323
Checking the oil level using the
dipstick .......................................... 323
Display message (12-button mul-
tifunctio nsteering wheel) ..............271
Display message (4-button multi-
function steering wheel) ................269
Filling capacity ............................... 382
Notes about oil grades ................... 381
Notes on oil level/consumption ....323
Temperature (12-button multi-
function steering wheel) ................245
Topping up ..................................... 324
Viscosity ........................................ 382
Environmental protection
Note ................................................ .26
Returning an end-of-life vehicle .......26
ESP ®
(Electronic Stability Pro-
gram) AMG menu (on-board computer) ...245
Deactivating/activating (AMG
vehicles) .......................................... 76 Index
11

Problems with the transmission
Problem Possible causes/consequences and
M Solutions
The transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist work-
shop, e.g. a Mercedes-Benz Service Centre, immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least 10 seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist work-
shop, e.g. a Mercedes-Benz Service Centre, immediately. Releasing the parking lock manually
In the event of an electrical fault, it is possible
to release the selector lever lock manually to
move it out of position P, e.g. if you wish to
tow the vehicle away. !
Do not use any sharp-edged objects to
remove the selector lever gaiter from the
centre console. This could damage the
selector lever gaiter.
X Apply the parking brake.
X Prise out selector lever gaiter :with a flat,
blunt object, (e.g. ascrewdriver wrapped in cloth) from the right-hand edge, pulling it
up and out.
X Press release button ;dow nand simul-
taneously move the selecto rlever out of
position P.
The selector lever can now be moved freely
until it is returned to position P. Refuelling
Important safety notes
G
WARNING
Fuel is highly flammable. Fire, naked flames
and smoking are therefore prohibited when
handling fuels.
Switch off the engine and the auxiliary heating
before refuelling. G
WARNING
Do not come into contact with fuels.
It is hazardous to your health if your skin
comes into direct contact with fuels or you
breathe in fuel vapours. 168
RefuellingDriving and parking

Display messages Possible causes/consequences and
M Solutions
# The battery is no
tbeing charged.
Aw arning tone also sounds.
Possible causes:
R faulty alternator
R torn poly-V-belt
R a malfunction in the electronics
X Stop the vehicle immediately, paying attentio ntoroad and traf-
fic conditions, and switch off the engine.
X Open the bonnet.
X Check whether the poly-V-belt is torn.
If the poly-V-belt is torn:
! Do not continue driving. The engine could otherwise overheat.
X Consult a qualified specialist workshop.
If the poly-V-belt is OK:
X Visit a qualified specialist workshop. 4
Check eng. oil
level The engine oil level has dropped to the minimum level.
Aw
arning tone also sounds.
X Chec kthe oil level when next refuelling, at the latest
(Y page 323).
X If necessary, top up the engine oil (Y page 324).
X Have the engine checked at a qualified specialist workshop if
the engine oil needs topping up more often than usual. 8
Reserve fuel level The fuel level has dropped into the reserve range.
Operation of the auxiliary heating is deactivated when the fuel level
drops into the reserve range.
X
Refuel at the nearest filling station. C There is only a very small amount of fuel in the fuel tank.
The auxiliary heating cannot be operated.
X
Refuel at the nearest filling station without fail. ¸
Replace
air cleaner Vehicles with a diesel engine: the engine air filter is dirty and must
be replaced.
X
Visit a qualified specialist workshop. !
Clean
the fuel fil‐
ter Vehicles with a diesel engine: there is water in the fuel filter. The
water must be drained off.
X
Visit a qualified specialist workshop. Display messages
269On-board computer and displays Z

Display messages Possible causes/consequences and
M Solutions
# The battery is no
tbeing charged.
Aw arning tone also sounds.
Possible causes:
R faulty alternator
R torn poly-V-belt
R a malfunction in the electronics
X Stop the vehicle immediately, paying attentio ntoroad and traf-
fic conditions, and switch off the engine.
X Open the bonnet.
X Check whether the poly-V-belt is torn.
If the poly-V-belt is torn:
! Do not continue driving. The engine could otherwise overheat.
X Consult a qualified specialist workshop.
If the poly-V-belt is OK:
X Visit a qualified specialist workshop. 4
Check eng. oil
level when next
refuelling The oil level has dropped to the minimum level.
Aw
arning tone also sounds.
X Chec kthe oil level, at the latest when next refuelling
(Y page 323).
X If necessary, top up the engine oil (Y page 324).
X Have the engine checked at a qualified specialist workshop if
the engine oil needs topping up more often than usual. 8
Reserve fuel level The fuel level has dropped into the reserve range.
Operation of the auxiliary heating is deactivated when the fuel level
drops into the reserve range.
X
Refuel at the nearest filling station. C There is only a very small amount of fuel in the fuel tank.
The auxiliary heating cannot be operated.
X
Refuel at the nearest filling station without fail. ¸
Replace
air cleaner Vehicles with a diesel engine: the engine air filter is dirty and must
be replaced.
X
Visit a qualified specialist workshop. !
Clean
the fuel fil‐
ter Vehicles with a diesel engine: there is water in the fuel filter. The
water must be drained off.
X
Visit a qualified specialist workshop. Display messages
271On-board computer and displays Z

X
Pull release lever :on the bonnet.
The bonnet is released.
! Make sure that the windscreen wipers are
not folded away from the windscreen .Oth-
erwise, you could damage the windscreen
wipers or the bonnet. X
Reach into the gap, pull bonnet catch han-
dle ;up and lift the bonnet.
If you lift the bonnet by approximately
40 cm, the bonnet is opened and held open
automatically by the gas-filled strut.
Closing the bonnet G
WARNING
Make sure tha tnobody can become trapped
as you close the bonnet. X
Lower the bonnet and let it fall from a
height of approximately 20 cm.
X Check that the bonnet has engaged prop-
erly.
If the bonnet can be raised slightly, it is not
properly engaged. Open it again and close
it with a little more force. Radiator
i Vehicles with diesel engine: do not
cover the radiator. Do not use thermal
mats, insect protection covers or anything
similar. Doing so can cause the Onboard
Diagnostics System to display inaccurate
values. Some of these values are legally
required and must be correct. Engine oil
Notes on the oil level Depending on driving style, the vehicle con-
sumes a maximum of 0.8 l oil per 1000 km.
The oil consumption may be higher than this
when the vehicle is new or if you frequently
drive at high engine speeds.
Checking the oil level using the oil dip-
stick
Example: vehicles with a petrol engine Engine compartment
323Maintenance and care Z

Example: vehicles with a diesel engine
X
Park the vehicle on a level surface.
To check the oil level with the engine at
normal operating temperature, switch the
engine off and wait for approximately five
minutes.
X Pull oil dipstick :outoft he oil dipstick
tube.
X Wipe off oil dipstick :.
X Slowly slide oil dipstick :into the guide
tube to the stop, and take it out again.
If the level is between MIN mark =and
MAX mark ;, the oil level is correct.
X If the oil level has dropped to MIN mark
= or below it, top up with
0.5 to 1.0 litres of engine oil.
Adding engine oil G
WARNING
If engine oil comes into contact with hot
engine parts, it may ignite and you could burn
yourself. Do not spill any engine oil on hot
engine parts. H
Environmental note
When topping up the oil, take care not to spill
any. If oil enters the soil or waterways, it is
harmful to the environment.
! Do not add too much oil. If the oil level is
above the "max" mark on the dipstick, too
much oil has been added. This can lead to
damage to the engine or the catalytic con-
verter. Have excess oil siphoned off. Example: engine oil cap
X
Turn cap :anti-clockwise and remove it.
X Top up the engine oil.
If the oil level is at or below the MIN mark
on the dipstick, top up with
0.5 to 1.0 litres of engine oil.
X Replace cap :on the filler neck and turn
clockwise.
Make sure that the cap locks into place
securely.
X Check the oil level again with the oil dip-
stick (Y page 323).
Further information on engine oil
(Y page 381). Checking and adding other service
products
Checking the coolant level Only check the coolant level when the vehicle
is on a level surface and the engine has cooled
down.
X Turn the key to position 2(Y page 153) in
the ignition lock.
On vehicles with KEYLESS-GO, press the
Start/Stop button twice (Y page 153).
X Check the coolant temperature display in
the instrument cluster. G
WARNING
The cooling system is pressurised. Therefore,
only unscrew the cap once the engine has
cooled down. The coolant temperature gauge 324
Engine compartmentMaintenance and care

Cleaning the exhaust tail pipes
Impurities combined with th
eeffects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
tail pipe by cleaning it regularly, especially in
winter and after washing.
! Do not clea nthe exhaust tail pipes with
alkaline-based cleaning agents, such as
wheel cleaner.
X Cleant he exhaust tail pipes with a chrome
care product tested and approved by
Mercedes-Benz.
Cleaning the trailer tow hitch The ball coupling must be cleaned if it
becomes dirty or corroded.
X Remove rust, e.g. with a wire brush.
X Remove dirt with a clean, lint-free cloth or
a brush.
! Do not clean the ball coupling with a high-
pressure cleaner. Do not use solvents. X
After cleaning, lightly oil or grease ball cou-
pling :.
X Check that the vehicle's trailer tow hitch is
working properly.
! Observe the note on care provided by the
trailer manufacturer.
i You can also have the maintenance work
on the ball coupling and the trailer tow hitch
carried out by a qualified specialist work-
shop. H
Environmental note
Dispose of oily and greasy cloths in an envi-
ronmentally-responsible manner. Interior care
Cleaning the display X
Before cleaning the display, make sure that
it is switched off and has cooled down.
X Cleant he display surface using a commer-
cially-available microfibre cloth and TFT/
LCD display cleaner.
X Dry the display surface using a dry micro-
fibre cloth.
! For cleaning, do not use any of the fol-
lowing:
R alcohol-based thinner or petrol
R abrasive cleaning agents
R commercially-available household clean-
ing agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to irrepara-
ble damage to the display.
Cleaning the plastic trim G
WARNING
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or
cleaning agents containing solvents. Cleaning
agents containing solvents cause the surface
to become porous, and as aresult plastic
parts may break away and be thrown around
the interior when an airbag is deployed, which
may result in severe injuries.
! Do not affix the following to plastic surfa-
ces:
R stickers
R films
R scented oil bottles or similar items
You could otherwise damage the plastic. Care
331Maintenance and care Z

the work required. Mercedes-Benz recom-
mends tha tyou use a Mercedes-Benz Service
Centre for this purpose. In particular, work
relevant to safety or on safety-related sys-
tems must be carried out at a qualified spe-
cialist workshop.
The wheels could work loose if they are not
tightened to a torque of 130 Nm.
For safety reasons, Mercedes-Benz recom-
mends that you only use wheel bolts of the
correc tsize which have been approved for
Mercedes-Ben zvehicles.
The wear patterns on the fron tand rea rtyres
differ, depending on the operating conditions.
Interchange the wheels befor eaclear wear
pattern has formed on the tyres. Front tyres
typically wear more on the shoulders and the
rear tyres in the centre.
On vehicles that have the same size front and
rea rwheels, you can interchange the wheels
every 5000 km to 10,000 km depending on
the degree of tyre wear. Do not reverse the
direction of tyre rotation.
Cleant he contact surfaces of the wheel and
the brake disc thoroughly every time a wheel
is interchanged. Check the tyre pressure and,
if necessary, restart the tyre pressure loss
warning system or the tyre pressure monitor.
! On vehicles fitted with a tyre pressure
monitor, electronic components are loca-
ted in the wheel.
Tyre-fitting tools should not be applied in
the area of the valve, as this could damage
the electronic components.
Always have the tyres changed at a quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre. Direction of rotation
Tyres with a specified direction of rotation
have additional benefits, e.g. if there is a risk
of aquaplaning. You will only gain these ben-
efits if the correct direction of rotation is
observed. An arrow on the sidewall of the tyre indicates
its correct direction of rotation.
You may fit an emergency spare wheel/spare
wheel against the direction of rotation.
Observe the time restriction on use as well as
the speed limitation specified on the emer-
gency spare wheel/spare wheel. Storing wheels
Store wheels that are not being used in a cool,
dry and preferably dark place. Protect the
tyres against oil, grease, petrol and diesel. Cleaning the wheels
G
WARNING
Do not use high-pressure cleaners with circu-
lar-jet nozzles (dirt grinders) to clean your
vehicle, in particular the tyres. You could oth-
erwise damage the tyres and cause an acci-
dent. Wheel and tyre combinations
Points to remember
! For safety reasons, Mercedes-Ben zrec-
ommends that you only use tyres and
wheels which have been approved by
Mercedes-Benzs pecifically for your vehi-
cle.
These tyres have been specially adapted
for use with the contro lsystems, such as
ABS or ESP ®
, and are marked as follows:
R MO =Mercedes-BenzO riginal
R MOE =Mercedes-BenzO riginal Extended
(tyres with run-flat characteristics)
R MO1 =Mercedes-BenzO riginal (only cer-
tain AMG tyres)
Mercedes-Benz Original Extended tyres
may only be used on wheels that have been
specifically approved by Mercedes-Benz.
Only use tyres, wheels or accessories tes-
ted and approved by Mercedes-Benz. Cer- 366
Wheel and tyre combinationsWheels and tyres