2011 MERCEDES-BENZ C-CLASS SALOON keyless

Problems with the key
Problem Possible causes/consequences and
M Solutions
You cannot lock or
unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the key. Point the tip of the key at the driver's door
handle from close range and press the %/& button.
If this does not work:
X Check the key battery (Y page 87) and replace it if necessary
(Y page 87).
X Lock (Y page 91) or unlock (Y page 91) the vehicle using
the emergency key element. The key is faulty.
X
Lock (Y page 91) or unlock (Y page 91) the vehicle using
the emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button. There is a fault with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the key battery (Y page 87) and replace it if necessary
(Y page 87).
X Lock (Y page 91) or unlock (Y page 91) the vehicle using
the emergency key element. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 88
KeyOpening and closing

Problem Possible causes/consequences and
M Solutions
The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 346).
or
X Jump-start the vehicle (Y page 350).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key. The steering lock is mechanically blocked.
X
Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. Ad
oor is open. Therefore, the key cannot be detected as easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the key in the ignition lock. Doors
Important safety notes
G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally
injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult. Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key.
G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open a door from inside the vehicle at any
time, even if it has been locked
R start the vehicle using akey which has been
left in the vehicle
R release the parking brake
They could thereby endanger themselves and
others. Never leave children unsupervised in
the vehicle. Always take the key with you
when leaving the vehicle, even if you are only
leaving it for a short time. Doors
89Opening and closing Z

Unlocking and opening the doors
from the inside
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked.
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 81) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside with the key.
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 71).X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the key or KEYLESS-GO. i
It is only possible to lock the vehicle cen-
trally if the front-passenger door is closed. X
To unlock: press button :.
X To lock: press button ;. Automatic locking feature
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a dynamom-
eter. X
To deactivate: press and hold button :
for about five seconds until a tone sounds.
X To activate: press and hold button ;for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do not hear a tone, the relevan tsetting has
already been selected. 90
DoorsOpening and closing

X
Pull the boot lid/tailgate down using
recess :.
X Estate: push the tailgate closed from out-
side the vehicle.
X If necessary, lock the vehicle with
the & button on the key (Y page 84) or
with KEYLESS-GO (Y page 85).
i If a KEYLESS-GO key is detected in the
boot/luggage compartment, the boot lid/
tailgate will not lock.
Saloon: the boot lid then opens again. Opening/closing automatically from
outside
Important safety notes G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally
injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
Monito rthe tailgate opening and closing pro-
cedures to make sure that nobody can become trapped. To stop the opening or clos-
ing procedure, press the closing button on the
tailgate again or pull the handle on the outside
of the tailgate.
! The boot lid/tailgate swings upwards and
to the rear when opened. Therefore, make
sure that there is sufficient clearance
above and behind the boot lid/tailgate.
i You will find details on the boot lid/tail-
gate opening dimensions in the Technical
data section (Y page 386).
Opening You can open the boot lid/tailgate automati-
cally with the key or the handle in the boot
lid/tailgate.
Estate with EASY-PACK tailgate:
open/
close the tailgate fully using the automatic
function after stopping the tailgate in an inter-
mediate position.
X Press and hold the Fbutton on the key
until the boot lid/tailgate opens.
or
X If the boot lid/tailgate is unlocked, pull the
handle of the boot lid/tailgate and let it go
again immediately.
Closing You can close the tailgate automatically using
the closing button
5
or the locking button 6
.
5 For vehicles with the EASY-PACK tailgate only.
6 For vehicles with the EASY-PACK tailgate and KEYLESS-GO only. Boot/luggage compartment
93Opening and closing Z

Closing button and locking button (example
:vehi-
cle with the EASY-PACK tailgate and KEYLESS-GO)
X To close: press closing button :on the
tailgate.
X To close and lock simultaneously:
Press locking button ;on the tailgate.
i If you leave a KEYLESS-GO key in the lug-
gage compartment, the tailgate will not
lock. Opening/closing automatically from
the inside
G
WARNING
Monitor the tailgate closing procedure to
make sure that nobody can become trapped.
Release the tailgate's remote operating but-
ton to stop the closing procedure.
Saloon: you can open the boot lid from the
driver's seat when the vehicle is stationary
and unlocked.
Estate with EASY-PACK tailgate: you can
open/close the tailgate from the driver's seat
when the vehicle is stationary and unlocked. Remote operating switch (example: Estate)
X To open: press the upper section of remote
operating switch :for the tailgate/boot
lid until the tailgate/boot lid opens.
X To close (Estate): turn the key to position
1 or 2in the ignition lock.
X Press the lower section of tailgate remote
operating switch :until the tailgate is
closed. Limiting the opening angle of the tail-
gate (Estate)
Important safety notes You can limit the opening angle of the tail-
gate. This is possible in the top half of its
opening range, up to approximately 20 cm
before the stop.
Limiting the opening angle can be useful if
there is not sufficien
tclearance above the
open tailgate, for example.
! Make sure there is sufficien tclearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating X
To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedure at the
desired position: press the closing button94
Boot/luggage compartmentOpening and closing

(Y
page 93) in the tailgate or pull the handle
on the outside of the tailgate again.
X To store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
i If you wish to open the tailgate fully, pull
the handle of the tailgate again after it has
stopped automatically. This does not
delete the stored position.
Deactivating X
Press and hold the closing button
(Y page 93) in the tailgate until you hear
two short tones. Locking the boot separately (Saloon)
In some countries, you can lock the boot sep-
arately. If you then unlock the vehicle cen-
trally, the boot remains locked and cannot be
opened.
X Close the boot lid.
X Take the emergency key element out of the
key (Y page 86). X
Insert the emergency key element into the
boot lid lock as far as the stop.
X Turn the emergency key element clockwise
from position 1to position 2. X
Remove the emergency key element.
X Insert the emergency key element into the
key. Unlocking the boot (Saloon)
! The boot lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the boot lid.
If the boot cannot be unlocked with the key
or KEYLESS-GO, use the emergency key ele-
ment.
If you use the emergency key element to
unlock and open the boot lid, the anti-theft
alarm system will be triggered (Y page 80).
X Take the emergency key element out of the
key (Y page 86).
X Insert the emergency key element into the
boot lid lock as far as the stop. X
Turn the emergency key element anti-
clockwise from position 1as far as it will
go to position 2.
The boot is unlocked.
X Turn the emergency key element back to
position 1and remove it.
X Insert the emergency key element into the
key. Tailgate emergency release (Estate)
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate. Boot/luggage compartment
95Opening and closing Z

Proceed as follows if there is a risk of entrap-
ment:
With the key:
R
release the &button.
R press and hold the %button until the
side windows and the sliding sunroof or the
panorama sliding sunroof open again.
With KEYLESS-GO:
R release the sensor surface on the door han-
dle.
R pull the door handle immediately and hold
it.
The side windows and the sliding sunroof
or the panorama sliding sunroof open.
Using the key i
The key must be close to the driver's door
handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the &button until the
side windows and the sliding sunroof or the
panorama sliding sunroof are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
On vehicles with a panorama sliding sunroof:
X Press and hold the &button again until
the roller sunblinds of the panorama sliding
sunroof close.
X To interrupt convenience closing:
release the &button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed. X
Touch recessed sensor surface :on the
door handle until the side windows and the
sliding sunroof or the panorama sliding
sunroof are fully closed.
i Make sure you only touch recessed sen-
sor surface :.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
On vehicles with a panorama sliding sunroof:
X Touch recessed sensor surface :on the
door handle again until the roller sunblinds
of the panorama sliding sunroof close.
X To interrupt convenience closing:
release recessed sensor surface :on the
door handle. Resetting the side windows
You must reset each side window if a side
window can no longer be closed fully.
X Close all the doors.
X Turn the key to position 1or 2in the ignition
lock.
X Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed. (Y page 97).
X Hold the switch for an additional second. 98
Side windowsOpening and closing

Position of the steering wheel when the
EASY-ENTRY/EXIT featurei
s activeThe steering wheel tilts upwards if you:
R
remove the key from the ignition lock
R open the driver's door and KEYLESS-GO is
in position 1
R open the driver's door and the key is in
position 0or 1in the ignition lock
i The steering wheel only moves upwards if
it has not already reached the upper end
stop.
If you insert the key into the ignition lock with
the driver's door closed, the steering wheel is
automatically moved to the previously set
position.
Position of the steering wheel for driv-
ing The steering wheel is moved to the previously
set position if:
R
the driver's door is closed
R you insert the key into the ignition lock
or
R you press the Start/Stop button once on
vehicles with KEYLESS-GO.
If you close the driver's door with the key
inserted into the ignition lock, the steering
wheel is automatically moved to the previ-
ously set position.
The last position of the steering wheel is
stored after each manual setting or when you
store the setting with the memory function
(Y page 115).
Crash-responsive EASY-EXIT feature If the crash-responsive EASY-EXIT feature is
triggered in an accident, the steering column
will move upwards when the driver's door is
opened. This occurs irrespective of the posi-
tion of the key in the ignition lock. This makes
it easier to exit the vehicle and rescue the
occupants. The crash-responsive EASY-EXIT feature is
only operational if the EASY-EXIT/ENTRY fea-
ture is activated in the on-board computer. Mirrors
Rear-view mirror
Rear-view mirror (manual anti-dazzle) X
Anti-dazzle mode: flick anti-dazzle
switch :forwards or back. Exterior mirrors
Adjusting the exterior mirrors G
WARNING
The exterior mirrors reduce the size of the
image. Objects are actually closer than they
appear. You could misjudge the distance from
vehicles driving behind and cause an acci-
dent, e.g. when changin glane. For this rea-
son, make sure of the actual distance from the
vehicle driving behind by glancing ove ryour
shoulder.
The convex exterior mirrors provide a larger
field of vision.
The exterior mirrors are automatically heated
if the rear window heating is switched on and
the outside temperature is low. 112
MirrorsSeats, steering wheel and mirrors