2011 MERCEDES-BENZ C-CLASS SALOON engine
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Display messages Possible causes/consequences and
M Solutions
j
Check trailer
hitch lock G
Risk of accident
The trailer tow hitch is no tcorrectly engaged.
Aw arning tone also sounds.
X Stop the vehicle immediately, paying attentio ntoroad and traf-
fic conditions, and switch off the engine.
X Apply the parking brake.
X Allow the trailer tow hitch ball coupling to engage in the end
position (Y page 217). D
Power
steering mal‐
function See Own‐
er's Manual G
Risk of accident
The power steering assistance is faulty.
You will need to use more force to steer.
Aw arning tone also sounds.
X Chec kwhether you are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. &
inoperative Bat‐
tery low The on-board voltage is too low. The auxiliary heating has switched
itself off or cannot be switched on (Y page 143).
X Drive for a longer distance.
The battery is being charged. The auxiliary heating is operational
again as soon as the on-board electrical system voltage is suf-
ficient. &
inoperative
Refuel
vehicle The fuel level in the fuel tank is too low. The auxiliary heating can-
not be switched on (Y page 143).
X Refuel at the nearest filling station. &
inoperative See
Owner's Manual The auxiliary heating has a temporary malfunction or is faulty.
X
When the vehicle is on alevel surface and the engine has cooled
down, make up to four attempts to switch on the auxiliary heat-
ing, waiting several minutes between each attempt
(Y page 143).
X If the auxiliary heating does not switch on, consult a qualified
specialist workshop. Display messages
287On-board computer and displays Z
Page 291 of 401
Display messages Possible causes/consequences and
M Solutions
Telephone No
Service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display. ¥
Top
up washer fluid The washer fluid level in th
ewasher fluid reservoir has dropped
below the minimum.
X Top up the washe rfluid (Y page 325). Key (4-button multifunction steering wheel)
Displa
ymessages Possible causes/consequences and
M Solutions
Key does not
belong to vehicle You have put the wrong key in the ignitio
nlock.
X Use the correct key. +
Replace key The key needs to be replaced.
X
Visit a qualified specialist workshop. +
Change battery The batteries of the KEYLESS-GO key are discharged.
X
Change the batteries (Y page 86).Key not detected
(Red display message) The KEYLESS-GO key is not in the vehicle.
Aw
arning tone also sounds.
If the engine is switched off, you can no longer loc kthe vehicle
centrally or start the engine.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Apply the parking brake.
X Locate the KEYLESS-GO key. The KEYLESS-GO key is not detected while the engine is running
because there is interference from a strong source of radio waves.
Aw
arning tone also sounds.
X Pull ove rand stop the vehicle safely as soo nas possible, paying
attention to road and traffic conditions.
X Apply the parking brake.
X Operate the vehicle with the key in the ignition lock if necessary. 288
Display messagesOn-board computer and displays
Page 293 of 401
Display messages Possible causes/consequences and
M Solutions
Â
Key not detec‐
ted (red display mes-
sage) The KEYLESS-GO key is not in the vehicle.
Aw
arning tone also sounds.
If the engine is switched off, you can no longer loc kthe vehicle
centrally or start the engine.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Apply the parking brake.
X Locate the KEYLESS-GO key. The KEYLESS-GO key is not detected while the engine is running
because there is interference from a strong source of radio waves.
Aw
arning tone also sounds.
X Pull ove rand stop the vehicle safely as soo nas possible, paying
attention to road and traffic conditions.
X Apply the parking brake.
X Operate the vehicle with the key in the ignition lock if necessary. Â
Key not detected
(White display mes-
sage) The KEYLESS-GO key cannot be detected at present.
X
Change the location of the key with the KEYLESS-GO functions
in the vehicle.
If the KEYLESS-GO key is still not detected:
X Operate the vehicle with the key in the ignition lock if necessary. Â
Key still in vehi‐
cle The KEYLESS-GO key has been detected inside the vehicle during
locking.
X
Remove the KEYLESS-GO key from the vehicle. Â
Remove starting
button, then
insert key KEYLESS-GO is temporarily malfunctioning or is defective.
Awarn-
ing tone also sounds.
X Insert the key into the ignition lock and turn it to the desired
position.
X Visi taqualified specialist workshop. Â
Close doors to
lock vehicle At least one door is open.
Awarning tone also sounds.
X Close all doors and loc kthe vehicle again. 290
Display messagesOn-board computer and displays
Page 294 of 401
Warning and indicator lamps in the instrument cluster
Seat belts
Problem Possible causes/consequences and
M Solutions
7
Only for certain coun-
tries: the red sea
tbelt
warning lamp lights up
for six seconds after
the engine starts. The seat belt warning lamp reminds the driver and fron
tpassenger
to fasten their seat belts.
X Faste nyour seat belt (Y page 53). 7
Only for certain coun-
tries: the red seat belt
warning lamp lights up
after the engine starts.
In addition, a warning
tone sounds for up to
six seconds.
G
Risk of injury
The driver's seat belt is not fastened.
X Fasten your seat belt (Y page 53).
The warning tone ceases. 7
The red seat belt warn-
ing lamp lights up after
the engine starts, as
soon as the driver's or
the front-passenger
door is closed.
G
Risk of injury
The driver or front passenger has not fastened their seat belt.
X Fasten your seat belt (Y page 53).
The warning lamp goes out. G
Risk of injury
There are objects on the front-passenger seat.
X Remove the objects from the front-passenger seat and stow
them in a secure place.
The warning lamp goes out. Warning and indicator lamps in the instrument cluster
291On-board computer and displays Z
Page 296 of 401
Safety systems
Problem Possible causes/consequences and
M Solutions
J
The red brake system
warning lamp comes on
while the engine is run-
ning. A warning tone
also sounds. G
Risk of accident
There is insufficient brake fluid in the fluid reservoir.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions. Do not continue driving
under any circumstances.
X Apply the parking brake.
X Consult a qualified specialist workshop immediately.
X Observe the additional display messages in the multifunction
display.
Do not top up the brake fluid. This does not correct the error. !
The yellow ABS warning
lamp is lit while the
engine is running. G
Risk of accident
ABS (Anti-lock Brake System) has been deactivated due to a fault.
For this reason, BAS (Brake Assist), BAS PLUS, ESP ®
(Electronic
Stability Program), PRE-SAFE ®
,P RE-SAFE ®
Brake ,the HOLD func-
tion, hill start assist, the adaptive brake lights and ESP ®
trailer
stabilisation are also deactivated, for example.
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
ATTENTION ASSIST is deactivated.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop.
If the ABS control unit is faulty, there is also a possibility that other
systems, such as the navigation system or the automatic trans-
mission, will not be available. Warning and indicator lamps in the instrument cluster
293On-board computer and displays Z
Page 297 of 401
Problem Possible causes/consequences and
M Solutions
!
The yellow ABS warning
lamp is lit while the
engine is running. G
Risk of accident
ABS is temporarily unavailable. Therefore, BAS, BAS PLUS, ESP ®
,
EBD (electronic brake force distribution), PRE-SAFE ®
,
PRE-SAFE ®
Brake, the HOLD function, hill start assist, the adaptive
brake lights and ESP ®
trailer stabilisation, for example, are also
deactivated.
Self-diagnosis is not yet complete or the on-board voltage may be
insufficient, for example.
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
ATTENTION ASSIST is deactivated.
X Carefully drive on a suitable stretch of road, making slight steer-
ing movements, at a speed above 20 km/h.
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. !
The yellow ABS warning
lamp is lit while the
engine is running. A
warning tone also
sounds. G
Risk of accident
EBD is faulty. Therefore, ABS,B AS, BAS PLUS, ESP®
, PRE-SAFE ®
,
PRE-SAFE ®
Brake, the HOLD function, hill start assist, the adaptive
brake lights and ESP ®
trailer stabilisation, for example, are not
available either.
The brake system continue sto function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
ATTENTION ASSIST is deactivated.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. 294
Warning and indicator lamps in the instrument clusterOn-board computer and displays
Page 298 of 401
Problem Possible causes/consequences and
M Solutions
J֌!
The red brake warning
lamp, the yellow ESP
®
and ESP ®
OFF warning
lamps and the yellow
ABS warning lamp are
lit while the engine is
running. G
Risk of accident
ABS and ESP ®
are malfunctioning. Therefore, BAS, BAS PLUS,
EBD, PRE-SAFE ®
, PRE-SAFE ®
Brake, the HOLD function, hill start
assist, the adaptive brake lights and ESP ®
trailer stabilisation, for
example, are not available either.
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
ATTENTION ASSIST is deactivated.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. ÷
The yellow ESP
®
warn-
ing lamp flashes while
the vehicle is in motion. G
Risk of accident
ESP ®
or traction control has intervened because there is a risk of
skidding or at least one wheel has started to spin.
Cruise control or DISTRONIC PLUS is deactivated.
X Only depress the accelerator pedal as far as necessary when
pulling away.
X Accelerate more gently during the journey.
X Adapt your driving style to suit the road and weather conditions.
X Vehicles with a 12-button multifunction steering wheel only: do
not deactivate ESP ®
.
Exceptions: (Y page 75). å
Vehicles with a 12-but-
ton multifunction steer-
ing wheel only:
The yellow ESP
®
OFF
warning lamp is lit while
the engine is running. G
Risk of accident
ESP ®
and ESP ®
trailer stabilisation are deactivated. ESP ®
will not
stabilise the vehicle if it starts to skid or if awheel starts to spin.
X Reactivate ESP ®
.
For exceptions, see: (Y page 75).
X Adapt your driving style to suit the road and weather conditions.
If ESP ®
cannot be activated:
X Have ESP ®
checked at a qualified specialist workshop. Warning and indicator lamps in the instrument cluster
295On-board computer and displays Z
Page 299 of 401
Problem Possible causes/consequences and
M Solutions
M
AMG vehicles only:
The yellow SPORT han-
dling mode warning
lamp is lit while the
engine is running.
G
Risk of accident
SPORT handling mode is activated. ESP ®
only stabilises the vehi-
cle in extreme situations. ESP ®
intervention may not be able to
provide sufficient assistance in such situations, and the vehicle
may start to skid.
X Reactivate ESP ®
.
For exceptions, see: (Y page 75).
If ESP ®
cannot be activated:
X Have ESP ®
checked at a qualified specialist workshop. ֌
The yellow ESP
®
and
ESP ®
OFF warning
lamps are lit while the
engine is running. G
Risk of accident
ESP ®
, BAS, BAS PLUS, PRE-SAFE ®
, PRE-SAFE ®
Brake, the HOLD
function, hill start assist, the adaptive brake lights and ESP ®
trailer
stabilisation are not available due to a malfunction .ESP ®
will not
stabilise the vehicle if it starts to skid or if awheel starts to spin.
The brake system continues to function normally, but without the
functions listed above.
ATTENTION ASSIST is deactivated.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. 296
Warning and indicator lamps in the instrument clusterOn-board computer and displays