2011 MAZDA MODEL CX-9 mileage

Black plate (448,1)
CANADA
NOTElEven though the distance-to-empty display
may indicate a sufficient amount of
remaining mileage before refueling is
required, refuel as soon as possible if the
fuel gauge needle nears E or the low fuel
warning light illuminates.
lThe display won't change unless you add
more than approximately 20 L (5.3 gal) of
fuel.
Average vehicle speed mode
This mode displays the average vehicle
speed by calculating the distance and the
time traveled since connecting the battery
or resetting the data.
Average vehicle speed will be calculated
and displayed every 10 seconds.
When this mode is selected, AV will be
displayed.U.S.A.
CANADA
To clear the data being displayed, press
the INFO switch for more than 1.5
second. After pressing the INFO switch, -
- - km/h (- - - mile/h) will be displayed for
about 1 minute before the vehicle speed is
recalculated and displayed.
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Interior Comfort
Interior Equipment
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Black plate (485,1)
Maintenance IntervalNumber of months or kilometers (miles), whichever comes first
Months 6 12 18 24 30 36 42 48
×1000 km 12 24 36 48 60 72 84 96
×1000 miles 7.5 15 22.5 30 37.5 45 52.5 60
AIR CONDITIONER SYSTEM
Cabin air filter Replace every 40,000 km (25,000 miles) or 2 years
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
C:Clean
T:Tighten
L:Lubricate
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription“FL22”on the radiator cap itself or the surrounding
area. Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long-term reliability.
*3 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 45,000 km (28,100 miles).
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km (10 miles)
*4 If this component has been submerged in water, the oil should be replaced.
Maintenance and Care
Scheduled Maintenance
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Form No.8BH2-EA-10H

Black plate (488,1)
Maintenance IntervalNumber of months or kilometers (miles), whichever comes first
Months 4 8 12 16 20 24 28 32 36 40 44 48
×1000 km 8 16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
AIR CONDITIONER SYSTEM
Cabin air filter Replace every 40,000 km (25,000 miles) or 2 years
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
C:Clean
T:Tighten
L:Lubricate
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription“FL22”on the radiator cap itself or the surrounding
area. Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long-term reliability.
*3 If the vehicle is operated primarily under any of the following conditions, replace the spark plugs at every
96,000 km (60,000 miles) or shorter.
a) Repeated short-distance driving
b) Extended periods of idling or low-speed operation
c) Driving for long periods in cold temperatures or extremely humid climates
*4 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 45,000 km (28,100 miles).
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km (10 miles)
*5 If this component has been submerged in water, the oil should be replaced.
8-8
Maintenance and Care
Scheduled Maintenance
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Form No.8BH2-EA-10H

Black plate (545,1)
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
qSTEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the
extent permitted by the applicable state“Lemon Law”, you are also required to resort to
BBB AUTO LINE before exercising any rights or seeking remedies under the“Lemon
Law”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state“Lemon Law”, you are not required to first use BBB AUTO
LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
9-3
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Black plate (546,1)
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
qCalifornia Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
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Customer Information and Reporting Safety Defects
Customer Assistance
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Black plate (552,1)
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
9-10
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8BH2-EA-10H

Black plate (554,1)
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
9-12
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8BH2-EA-10H

Black plate (576,1)
qReplacing a Tire
WARNING
Always use tires that are in good condition:
Driving with worn tires is dangerous. Reduced braking, steering, and traction could
result in an accident.
If a tire wears evenly, a wear indicator will appear as a solid band across the tread.
Replace the tire when this happens.
New treadTread wear indicator
Worn tread
You should replace the tire before the band crosses the entire tread.
NOTE
Tires degrade over time, even when they are not being used on the road. It is recommended that tires
generally be replaced when they are 6 years or older. Heat caused by hot climates or frequent high
loading conditions can accelerate the aging process. You should replace the spare tire when you
replace the other road tires due to the aging of the spare tire. The period in which the tire was
manufactured (both week and year) is indicated by a 4-digit number.
Refer to The tire labeling on page 9-24.
qSafety Practices
The way you drive has a great deal to do with your tire mileage and safety. So cultivate
good driving habits for your own benefit.
lObserve posted speed limitslAvoid fast starts, stops and turnslAvoid potholes and objects on the roadlDo not run over curbs or hit the tire against the curb when parking
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Customer Information and Reporting Safety Defects
Tire Information (except Canada)
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