ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
Roadside Emergencies
193
2011 Town Car(tow)
Owners Guide, 2nd Printing
USA(fus)
Flexible Fuel Vehicle (FFV) ....248
Floor mats ...................................70
Fluid capacities .........................268
Fuel ............................................248
calculating fuel
economy ............................22, 255
cap ...........................................251
capacity ...................................268
choosing the right fuel ...........252
detergent in fuel .....................253
filling your vehicle with
fuel ...........................248, 251, 255
filter, specifications ........248, 267
fuel filler door override ............72
fuel filler door release ..............71
fuel pump shut-off switch .....195
improving fuel economy ........255
octane rating ...................253, 271
quality ......................................253
running out of fuel .................254
safety information relating to
automotive fuels .....................248
Fuel - flex fuel vehicle
(FFV) .........................248, 252–253
Fuses ..................................195–196
G
Garage door opener ....................63
Gas cap (see Fuel cap) ............251
Gas mileage
(see Fuel economy) .................255
Gauges .........................................16
H
Hazard flashers .........................194
Headlamps ...................................42
aiming ........................................44autolamp system .......................42
bulb specifications ....................47
daytime running lights .............43
flash to pass ..............................43
high beam .................................43
replacing bulbs .........................49
turning on and off ....................42
Hood ..........................................234
I
Ignition ...............................177, 271
Illuminated visor mirror .............55
Infant seats
(see Safety seats) .....................132
Inspection/maintenance (I/M)
testing ........................................259
Instrument panel
cleaning ...................................228
cluster ........................................12
lighting up panel and
interior .......................................44
J
Jack ............................................202
positioning ...............................202
storage .....................................202
Jump-starting your vehicle ......211
K
Keyless entry system
keypad .......................................83
locking and unlocking doors ....84
programming entry code .........83
Keys .......................................73, 87
positions of the ignition .........177
Index
303
2011 Town Car(tow)
Owners Guide, 2nd Printing
USA(fus)
