Locks and Security 89
Keys 89
Locks 95
Anti-theft system 108
Seating and Safety Restraints 114
Seating 114
Safety restraints 127
Airbags 142
Child restraints 157
Tires, Wheels and Loading 175
Tire information 175
Tire inflation 177
Tire Pressure Monitoring System (TPMS) 190
Vehicle loading 194
Trailer towing 200
Recreational towing 200
Driving 202
Starting 202
Brakes 207
AdvanceTrac209
Transmission operation 215
Reverse sensing system 218
Rear-view camera system 220
Roadside Emergencies 236
Getting roadside assistance 236
Hazard flasher switch 237
Fuel pump shut-off switch 237
Fuses and relays 238
Changing tires 245
Wheel lug nut torque 251
Jump starting 253
Wrecker towing 256
Table of Contents
2
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Protecting the environment
We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste, cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.
CALIFORNIA Proposition 65 Warning
WARNING:Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
BREAKING-IN YOUR VEHICLE
Your vehicle does not need an extensive break-in. Try not to drive
continuously at the same speed for the first 1,000 miles (1,600 km) of
new vehicle operation. Vary your speed frequently in order to give the
moving parts a chance to break in.
Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. SeeEngine oilin the
Maintenance and Specificationschapter for more information on oil
usage.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to theWarranty
Guidethat is provided to you along with your Owner’s Guide.
Introduction
5
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Your vehicle is equipped with a USB
port inside your center console. This
feature allows you to plug in media
playing devices, memory sticks, and
also to charge devices if they
support this feature. For further
information on this feature, refer to
Accessing and using your USB
portin theSYNCsupplement or
Navigation Systemsupplement.
GENERAL AUDIO INFORMATION
Radio frequencies:AM and FM frequencies are established by the
Federal Communications Commission (FCC) and the Canadian Radio and
Telecommunications Commission (CRTC). Those frequencies are:
AM: 530, 540–1700, 1710 kHz
FM: 87.7, 87.9–107.7, 107.9 MHz
Radio reception factors:There are three factors that can affect radio
reception:
•Distance/strength: The further you travel from a station, the weaker
the signal and the weaker the reception.
•Terrain: Hills, mountains, tall buildings, power lines, electric fences,
traffic lights and thunderstorms can interfere with your reception.
•Station overload: When you pass a broadcast tower, a stronger signal
may overtake a weaker one and play while the weak station frequency
is displayed.
Entertainment Systems
38
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
•Terrain: Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunderstorms can
interfere with your reception.
•Station overload: When you pass a ground based broadcast repeating
tower, a stronger signal may overtake a weaker one and result in an
audio mute.
Unlike AM/FM audible static, you will hear an audio mute when there is
a satellite radio signal interference. Your radio display may display NO
SIGNAL to indicate the interference.
SIRIUSsatellite radio service:SIRIUSSatellite Radio is a
subscription based satellite radio service that broadcasts music, sports,
news and entertainment programming. A service fee is required in order
to receive SIRIUSservice. Vehicles that are equipped with a factory
installed SIRIUSsatellite radio system include:
•Hardware and limited subscription term, which begins on the date of
sale or lease of the vehicle.
For information on extended subscription terms, the online media player
and other SIRIUSfeatures, please contact SIRIUSat 1–888–539–7474.
Note:SIRIUSreserves the unrestricted right to change, rearrange, add
or delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Satellite Radio Electronic Serial Number (ESN):This 12–digit
satellite serial number is needed to activate, modify or track your
satellite radio account. You will need this number when communicating
with SIRIUS. While in satellite radio mode, you can view this number on
the radio display by pressing the SIRIUS button for greater than
2 seconds.
Entertainment Systems
40
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Radio Display Condition Action Required
NO TEXT Song title information
not available.Song title information
not available at this
time on this channel.
The system is working
properly.
NO TEXT Category information
not available.Category information
not available at this
time on this channel.
The system is working
properly.
NO SIGNAL Loss of signal from
the SIRIUSsatellite
or SIRIUStower to
the vehicle antenna.You are in a location
that is blocking the
SIRIUSsignal (i.e.,
tunnel, under an
overpass, dense foliage,
etc). The system is
working properly. When
you move into an open
area, the signal should
return.
UPDATING _ XX Update of channel
programming in
progress. The XX
number indicates the
% complete.No action required. The
process should take no
longer than one
minute.
CALL SIRIUS
1–888–539–7474Satellite service has
been deactivated by
SIRIUSSatellite
Radio.Call SIRIUSat
1–888–539–7474 to
re-activate or resolve
subscription issues.
Entertainment Systems
42
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
To aid in side window defogging/demisting in cold weather:
1. Select
.
2. Select A/C.
3. Adjust the temperature control to maintain comfort.
4. Set the fan speed to the highest setting.
5. Direct the outer instrument panel vents towards the side windows.
To increase airflow to the outer instrument panel vents, close the vents
located in the middle of the instrument panel.
REAR WINDOW DEFROSTER
R
The rear defroster control is located on the climate control panel and
works to clear the rear window of fog and thin ice.
The engine must be running to operate the rear window defroster.
Press
Rto turn the rear window defroster on. An indicator light on the
button will illuminate when active. The rear window defroster turns off
automatically after a predetermined amount of time, if a low battery
condition is detected or when the ignition is turned off or to the
accessory position. To manually turn off the rear window defroster at any
time, press the control again.
If your vehicle is equipped with both rear defroster and heated mirrors,
the same button will activate both. Refer toExterior mirrorsin the
Driver Controlschapter.
Do not use razor blades or other sharp objects to clean the inside
of the rear window or to remove decals from the inside or the
rear window. This may cause damage to the heated grid lines and
will not be covered by your warranty.
Climate Controls
51
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Fog lamp control
With the ignition on, the fog lamps
can be turned on when the
headlamp control is pulled toward
you and is in any of the following
positions:
•Parking lamps
•Low beams
•Autolamps (when active)
The fog lamp indicator light will
illuminate when the fog lamps have been turned on. The fog lamps will
not operate when the high beams are active.
High beams
Push the lever toward the
instrument panel to activate. Pull
the lever toward you to deactivate.
Flash-to-pass
Pull toward you slightly to activate
and release to deactivate.
Daytime running lamps (DRL) (if equipped)
Turns the headlamps on with a reduced intensity output (halogen
headlamps) or turns the front fog lamps on (HID headlamp).
O
F
F
Lights
54
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
MULTI-FUNCTION LEVER
Windshield wiper:Rotate the end
of the control away from you to
increase the speed of the wipers;
rotate toward you to decrease the
speed of the wipers.
Rain-sensing wipers (if
equipped):The rain-sensing wipers
will automatically activate when
moisture is present on the
windshield and the multi-function
switch is set to one of five
auto/interval moisture sensitivity settings. Rotate the end of the control
toward the windshield to increase the sensitivity. The speed of the
rain-sensitive wipers will vary based on the amount of moisture detected
on the windshield and the auto/interval setting. There are no interval
(intermittent wipe) settings on vehicles with rain-sensing wipers. The
wipers will continue to wipe as long as the presence of moisture is
detected on the windshield. More or less wiping may occur depending on
humidity, mist or light rain, or road spray.
Keep the outside of the windshield clean, especially the area around the
rear view mirror where the sensor is located or rain sensor performance
may be affected.
Note:During winter driving conditions with ice, snow or a salty road
mist, inconsistent or unexpected wiping or smearing may occur. In these
conditions, you can lower the sensitivity to reduce the amount of
smearing or override the feature by selecting low- or high-speed wiping
or turning the wiper system off.
Note:The wipers must be turned off before entering a car wash.
Windshield washer:Press the end
of the stalk:
•briefly: causes a single swipe of
the wipers without washer fluid.
•a quick press and hold: the
wipers will swipe three times with
washer fluid.
•a long press and hold: the wipers
and washer fluid will be activated
for up to ten seconds.
Driver Controls
68
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)