Page 270 of 345

•Do not use household or glass cleaners as these may damage the
finish of the instrument panel, interior trim and cluster lens.
•Do not allow air fresheners and hand sanitizers to spill on interior
surfaces. If a spill occurs,wipe off immediately.Damage may not be
covered by your warranty.
WARNING:Do not use chemical solvents or strong detergents
when cleaning the steering wheel or instrument panel to avoid
contamination of the airbag system.
If a staining liquid like coffee/juice has been spilled on the instrument
panel or on interior trim surfaces, clean as follows:
1. Wipe up spilled liquid using a clean, white, cotton cloth.
2. Wipe the surface with a damp, clean, white cotton cloth. For more
thorough cleaning, use a mild soap and water solution. If the spot cannot
be completely cleaned by this method, the area may be cleaned using a
commercially available cleaning product designed for automotive
interiors.
3. If necessary, apply more soap and water solution or cleaning product
to a clean, white, cotton cloth and press the cloth onto the soiled
area–allow this to set at room temperature for 30 minutes.
4. Remove the soaked cloth, and if it is not soiled badly, use this cloth to
clean the area by using a rubbing motion for 60 seconds.
5. Following this, wipe area dry with a clean, white, cotton cloth.
INTERIOR
For fabric, carpets, cloth seats, safety belts and seats equipped with side
airbags:
•Remove dust and loose dirt with a vacuum cleaner.
•Remove light stains and soil with MotorcraftProfessional Strength
Carpet & Upholstery Cleaner (ZC-54).
•If grease or tar is present on the material, spot-clean the area first
with MotorcraftSpot and Stain Remover (ZC-14). In Canada, use
MotorcraftMulti-Purpose Cleaner (CXC-101).
•If a ring forms on the fabric after spot cleaning, clean the entire area
immediately (but do not oversaturate) or the ring will set.
•Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
Cleaning
270
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 271 of 345

WARNING:Do not use cleaning solvents, bleach or dye on the
vehicle’s safety belts, as these actions may weaken the belt
webbing.
WARNING:On vehicles equipped with seat-mounted airbags, do
not use chemical solvents or strong detergents. Such products
could contaminate the side-airbag system and affect performance of
the side airbag in a collision.
LEATHER SEATS
(IF EQUIPPED, EXCEPT FOR THE KING RANCHEDITION)
For King Ranchleather seats, refer to a separate section in this
chapter.
•Clean spills and stains as quickly as possible.
•For routine cleaning, wipe the surface with a soft, damp cloth. For
more thorough cleaning, wipe the surface with a mild soap and water
solution. In Canada, use MotorcraftVinyl Cleaner (CXC-93). Dry the
area with a soft cloth.
•If the leather cannot be completely cleaned using a mild soap and
water solution, the leather may be cleaned using a commercially
available leather cleaning product designed for automotive interiors.
•To check for compatibility, first test any cleaner or stain remover on
an inconspicuous part of the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing or
damage to the leather.
LEATHER SEATS FOR THE KING RANCHEDITION ONLY
(IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather.
Cleaning
271
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 322 of 345

Multi-point inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help ensure your vehicle keeps
running great.
Engine coolant change interval
❑6 years or 100,000 miles (160,000 km) - change engine coolant (whichever comes first)❑After initial change - change engine coolant every 3 years or 50,000 miles (80,000 km)
Check every month
❑Check function of all interior and exterior lights❑Check tires for wear and correct air pressure, including spare tire
❑Check windshield washer fluid level
❑Check engine oil level
Check every six months
❑Check lap/shoulder belts and seat latches for wear and function❑Check parking brake for proper operation
❑Check safety warning lamps (brake, ABS, airbag, safety belt) for operation
❑Check cooling system fluid level and coolant strength
❑Check battery connections and clean if necessary
❑Check washer spray, wiper operation and clean all wiper blades (replace as necessary)
❑Check and lubricate all hinges, latches and outside locks. Inspect for correct operation
❑Check and lubricate door rubber weatherstrips. Inspect for excessive wear
❑Check and clean body and door drain holes. Inspect for clogs and obstructions
Scheduled Maintenance Guide
322
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 339 of 345

A
Accessory delay ..........................75
AdvanceTrac ..............................209
Air cleaner filter ...............303, 306
Air conditioning ....................44, 47
Airbag supplemental restraint
system ........................142, 151, 154
and child safety seats ............144
description ..............142, 151, 154
disposal ....................................157
driver airbag ....142, 144, 152, 155
indicator light .........150, 153, 156
operation .........142, 144, 152, 155
passenger airbag ....142, 144, 152,
155
side airbag ...............................151
All Wheel Drive (AWD),
driving off road .........................229
Ambient mood/lighting ...............58
AM/FM .........................................28
Antifreeze (see Engine
coolant) .....................................283
Anti-lock brake system (see
Brakes) ..............................207–208
Anti-theft system ..............108, 112
arming the system ..................112
disarming a triggered
system .....................................113
Audio system (see Radio) .........28
Automatic transmission
driving an automatic
overdrive .................................215
fluid, adding ............................301
fluid, checking ........................301
fluid, refill capacities ..............307
fluid, specification ..................307
Selectshift (SST) ....................216Auxiliary input jack (Line in) ....35
Axle
lubricant specifications ..........307
B
Battery .......................................281
acid, treating emergencies .....281
jumping a disabled battery ....253
maintenance-free ....................281
replacement, specifications ...306
servicing ..................................281
Belt-Minder.............................137
Blind Spot Information
System .......................................223
Blind spot mirror ......................222
Booster seats .............................171
Brakes ........................................207
anti-lock ...........................207–208
anti-lock brake system (ABS)
warning light ...........................208
fluid, checking and adding ....301
fluid, refill capacities ..............307
fluid, specifications .................307
lubricant specifications ..........307
parking ....................................208
shift interlock ..........................213
Break-in period .............................5
Bulbs ............................................59
C
Capacities for refilling fluids ....307
Car2UHome Automation
System .........................................83
CD ................................................28
Cell phone use ..............................8
Changing a tire .........................245
Index
339
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)