Page 1 of 347
Introduction 4
Instrument Cluster 18
Warning lights and chimes 18
Gauges 25
Message center 36
Entertainment Systems 52
AM/FM stereo with CDX6/MP3 52
Auxiliary input jack (Line in) 60
USB port 62
Satellite radio information 64
Navigation system 66
SYNC66
Climate Controls 67
Dual automatic temperature control 67
Navigation system based climate control 70
Rear window defroster 74
Lights 75
Headlamps 75
Turn signal control 80
Bulb replacement 82
Driver Controls 87
Windshield wiper/washer control 87
Steering wheel adjustment 88
Power windows 93
Mirrors 95
Speed control 96
Moon roof 99
Table of Contents
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2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
Page 24 of 347

Throttle Control/Powertrain
malfunction (RTT):Illuminates
when a powertrain fault has been
detected. If the indicator stays on or
continues to come on, contact your
authorized dealer as soon as possible.
Door ajar (RTT):Displays when
the ignition is in the on position and
any door is not completely closed. A
message may also display in the
message center.
Turn signal:Illuminates when the
left or right turn signal or the
hazard lights are turned on. If the
indicators flash faster, check for a burned out bulb.
High beams:Illuminates when the
high beam headlamps are turned on.
Key-in-ignition warning chime:Sounds when the key is left in the
ignition in the off, lock or accessory position and the driver’s door is
opened.
Headlamps on warning chime:Sounds when the headlamps or parking
lamps are on, the ignition is off (the key is not in the ignition) and the
driver’s door is opened.
Parking brake on warning chime:Sounds when the parking brake is
left on and the vehicle is driven. If the warning stays on after the park
brake is off, contact your authorized dealer as soon as possible.
Turn signal on warning chime:Sounds when the turn signal has been
left on for an extended period of time.
HEV Engine off reminder chime:Sounds for 10 seconds when the
PRNDL is in the P (Park) position and the Driver’s door is ajar (open)
while ignition is on. Always turn your ignition key to off and remove key
before leaving your vehicle. (The engine may be off when the vehicle is
stopped, yet the key is on, and the engine can turn on at any time)
Message center activation chime:Sounds when some messages
appear in the message center display for the first time.
Memory seat feedback chime:Sounds during memory seat
programming to confirm that a memory position has been set.
Perimeter alarm warning chime:Sounds when using a key to unlock
the driver’s doors and the perimeter alarm is armed.
Instrument Cluster
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2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
Page 82 of 347

BULB REPLACEMENT
Lamp assembly condensation
Exterior lamps are vented to accommodate normal changes in pressure.
Condensation can be a natural by-product of this design. When moist air
enters the lamp assembly through the vents, there is a possibility that
condensation can occur when the temperature is cold. When normal
condensation occurs, a thin film of mist can form on the interior of the
lens. The thin mist eventually clears and exits through the vents during
normal operation. Clearing time may take as long as 48 hours under dry
weather conditions.
Examples of acceptable condensation are:
•Presence of thin mist (no streaks, drip marks or droplets)
•Fine mist covers less than 50% of the lens
Examples of unacceptable moisture (usually caused by a lamp water
leak) are:
•Water puddle inside the lamp
•Large water droplets, drip marks or streaks present on the interior of
the lens
Take your vehicle to a dealer for service if any of the above conditions of
unacceptable moisture are present.
Using the right bulbs
Replacement bulbs are specified in the chart below. Headlamp bulbs
must be marked with an authorized “D.O.T.” for North America and an
“E” for Europe to ensure lamp performance, light brightness and pattern
and safe visibility. The correct bulbs will not damage the lamp assembly
or void the lamp assembly warranty and will provide quality bulb burn
time.
FunctionNumber of
bulbsTrade number
* Headlamp high beam 2 H7
* Headlamp low beam 2H11LL
(D3S [HID]
optional)
* Front park/turn signal lamp 2 3457AK (amber)
* Front supplemental park lamp 4 168 NA
Lights
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2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
Page 83 of 347

FunctionNumber of
bulbsTrade number
* Rear sidemarker lamp N/A LED
* Stop/tail lamp N/A LED
Rear turn signal lamp 2 HPC24A
* Supplemental tail lamp N/A LED
Backup lamp 2 921
License plate lamp 2 C5WL
High-mount brake lamp 1 921
Fog lamp 2 H11
Front map lamp 2 12V6W
Rear dome/reading lamp 6 578
Glove box lamp 1 194
Visor vanity lamp - Slide on Rail
system (SOR)2 37 or 14V1CP
Puddle lamp 2 W5W
Luggage compartment lamp 1 578
All replacement bulbs are clear in color except where noted.
To replace all instrument panel lights - see your authorized dealer.
* To replace these lamps - see your authorized dealer.
Replacing interior bulbs
Check the operation of all bulbs frequently.
Replacing exterior bulbs
Check the operation of all the bulbs frequently.
Replacing headlamp bulbs
For bulb replacement, see your authorized dealer.
Replacing front parking lamp/turn signal bulbs
For bulb replacement, see your authorized dealer.
Replacing front side marker bulbs
For bulb replacement, see your authorized dealer.
Lights
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2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
Page 84 of 347

Replacing stop/tail/turn and side marker bulbs
Your vehicle is equipped with a rear lamp that has a stop/tail/turn and
side marker lamp module containing integral multiple light emitting
diodes (LED). If one or more LEDs burn out, the complete lamp module
has to be replaced. See your authorized dealer for the replacement lamp.
Replacing rear turn signal bulbs
1. Make sure the headlamp switch is in the off position and open the
trunk.
2. Lift out trunk floor carpeting panel to access a luggage scuff plate
(hard molding) shingles and a trunk side panel (dark grey, soft
wheelhouse side trim panel) at the lamp area.
3. Carefully pull/push the trunk side panel (dark grey, soft wheelhouse
side trim panel) outboard to expose the lamp assembly. The most
effective point to grasp the trunk side panel when pulling it out from the
luggage scuff plate is at it’s bottom edge where that edge meets the
exposed sheet metal of the trunk floor.
Note:Do not allow the trunk side panel to remain bent and untucked
from the luggage scuff plate (hard molding) for a long period of time.
Doing so may result in permanent deformation.
4. Remove the bulb socket by
rotating it counterclockwise, then
pulling it out of the lamp assembly.
5. Pull the bulb from the socket and
push in the new bulb.
6. Install the bulb socket into the
lamp assembly by rotating it
clockwise.
7. Carefully push the trunk side
panel (dark grey, soft wheelhouse
side trim panel) back to the shingle position to the luggage scuff plate
(hard molding).
8. Reinstall the trunk floor carpeting panel.
Lights
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2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)