1. Block both the front and rear of
the wheel diagonally opposite the
flat tire. For example, if the left
front tire is flat, block the right rear
wheel.
2. Remove the center ornament (if
equipped) from the wheel. Loosen
each wheel lug nut one-half turn
counterclockwise but do not remove
them until the wheel is raised off
the ground.
3. Put the jack in the jack locator
next to the tire you are changing.
Turn the jack handle clockwise until
the wheel is completely off the
ground.
Note: To avoid structural damage to
the vehicle, ensure that the jack is
centered between the two markings
(1) on the bottom of the rocker
flange.
Roadside Emergencies
260
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
WARNING:To lessen the risk of personal injury, do not put any
part of your body under the vehicle while changing a tire. Do not
start the engine when your vehicle is on the jack. The jack is only
meant for changing the tire.
4. Remove the lug nuts with the lug wrench.
5. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall lug nuts until the wheel is snug against the hub.
Do not fully tighten the lug nuts until the wheel has been lowered.
If you are using the temporary tire, the lug nut washers will not appear
to be flush with the rim. This is normal only when using the temporary
spare tire.
6. Lower the wheel by turning the jack handle counterclockwise.
7. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
8. Unblock the wheels.
Stowing the wheel and jack
1. Fully collapse the jack and place it back in the storage area in the
trunk.
2. Replace the jack retention bolt to secure the jack.
3. Place the tire in the storage bin in the trunk.
4. Replace the cover plate and bolt.
•When storing a flat road tire, flip the cover plate over and use the long
bolt.
•When storing the temporary spare tire, replace the cover plate and
use the short bolt.
5. Secure the bolt using the lug wrench.
6. Insert the lug wrench and bolt in the tool bag and place over the jack.
7. Replace the carpeted load floor panel.
1
4 3
2 5
Roadside Emergencies
261
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
7. Put the dipstick back in and ensure it is fully seated.
Adding engine oil
1. Check the engine oil. For instructions, refer toChecking the engine
oilin this chapter.
2. If the engine oil level is not within the normal operating range, add
only certified engine oil of the recommended viscosity. Remove the
engine oil filler cap and use a funnel to pour the engine oil into the
opening.
3. Recheck the engine oil level. Make sure the oil level is not above the
normal operating range on the engine oil level dipstick.
4. Install the dipstick and ensure it is fully seated.
5. Fully install the engine oil filler cap by turning the filler cap clockwise
until it stops.
To avoid possible oil loss, DO NOT operate the vehicle with the
engine oil level dipstick and/or the engine oil filler cap removed.
Engine oil and filter recommendations
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils certified for gasoline engines by the American Petroleum
Institute (API). An oil with this trademark symbol conforms to the
current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification
WSS-M2C930-A.SAE 5W-20 oil provides optimum fuel economy and
Maintenance and Specifications
289
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
7. Drive the vehicle to complete the relearning process.
•The vehicle may need to be driven 10 miles (16 km) or more to
relearn the idle and fuel trim strategy.
•If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle
trim is eventually relearned.
If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
Low and high voltage battery – storage
Your vehicle must be started and run for a minimum of 10 minutes once
a month in order to maintain the high voltage battery charge. This will
maintain the high voltage battery but it is not enough to maintain the
low voltage (underhood) battery and additional low voltage (underhood)
battery charging may be required after 60 days.
If your vehicle is to be stored for 30 days or longer, the low voltage
(underhood) battery negative terminal must be disconnected. Failure to
do this could damage your vehicle’s batteries.
ENGINE COOLANT AND MOTOR/ELECTRONICS COOLANT
Your vehicle is equipped with two separate coolant systems. One is for
engine cooling and the other is for various electric motors and other
components that are specific to the hybrid operating systems.
L
E
A
D
RETURN
RECYCLE
Maintenance and Specifications
292
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
•DO NOT MIXdifferent colors or types of coolant in your vehicle.
Make sure the correct coolant is used.DO NOT MIXrecycled coolant
and new (unused) coolant together in the vehicle. Mixing of engine
coolants may harm your engine’s cooling system. The use of an
improper coolant may harm engine and cooling system components
and may void the warranty. Refer toMaintenance product
specifications and capacitiesin this chapter.
•A large amount of water without engine coolant may be added, in case
of emergency, to reach a vehicle service location. In this instance, the
cooling system must be drained and refilled with a 50/50 mixture of
engine coolant and distilled water as soon as possible. Water alone
(without engine coolant) can cause engine damage from corrosion,
overheating or freezing.
•Do not use alcohol, methanol, brine or any engine coolants
mixed with alcohol or methanol antifreeze (coolant).Alcohol
and other liquids can cause engine damage from overheating or
freezing.
•Do not add extra inhibitors or additives to the coolant.These
can be harmful and compromise the corrosion protection of the engine
coolant.
For vehicles with overflow coolant systems with a non-pressurized cap
on the coolant recovery system, add coolant to the coolant recovery
reservoir when the engine is cool. Add the proper mixture of coolant and
distilled water to the FULL COLD level. For all other vehicles which have
a coolant degas system with a pressurized cap, or if it is necessary to
remove the coolant pressure relief cap on the radiator of a vehicle with
an overflow system, follow these steps to add engine coolant.
WARNING:To reduce the risk of personal injury, make sure the
engine is cool before unscrewing the coolant pressure relief cap.
The cooling system is under pressure; steam and hot liquid can come
out forcefully when the cap is loosened slightly.
Add the proper mixture of coolant and water to the cooling system by
following these steps:
1. Before you begin, turn the engine off and let it cool.
2. When the engine is cool, wrap a thick cloth around the coolant
pressure relief cap on the coolant reservoir (a translucent plastic bottle).
Slowly turn cap counterclockwise (left) until pressure begins to release.
3. Step back while the pressure releases.
Maintenance and Specifications
295
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
4. When you are sure that all the pressure has been released, use the
cloth to turn it counterclockwise and remove the cap.
5. Fill the coolant reservoir slowly with the proper coolant mixture, to
within the COLD FILL RANGE or the FULL COLD level on the reservoir.
If you removed the radiator cap in an overflow system, fill the radiator
until the coolant is visible and radiator is almost full.
6. Replace the cap. Turn until tightly installed. Cap must be tightly
installed to prevent coolant loss.
After any coolant has been added, check the coolant concentration (refer
toChecking engine coolant). If the concentration is not 50/50
(protection to –34°F/–37°C), drain some coolant and adjust the
concentration. It may take several drains and additions to obtain a 50/50
coolant concentration.
Whenever coolant has been added, the coolant level in the coolant
reservoir should be checked the next few times you drive the vehicle. If
necessary, add enough 50/50 concentration of engine coolant and
distilled water to bring the liquid level to the proper level.
If you have to add more than 1.0 quart (1.0 liter) of engine coolant per
month, have your authorized dealer check the engine cooling system.
Your cooling system may have a leak. Operating an engine with a low
level of coolant can result in engine overheating and possible engine
damage.
Recycled engine coolant
Ford Motor Company does NOT recommend the use of recycled engine
coolant since a Ford-approved recycling process is not yet available.
Used engine coolant should be disposed of in an appropriate
manner. Follow your community’s regulations and standards for recycling
and disposing of automotive fluids.
Coolant refill capacity
To find out how much fluid your vehicle’s cooling system can hold, refer
toMaintenance product specifications and capacitiesin this chapter.
Fill your engine coolant reservoir as outlined inAdding engine coolant
in this section.
Maintenance and Specifications
296
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
in rear seat ..............................179
LATCH .....................................182
recommendations ...................176
Child safety
seats - booster seats .................187
Cleaning your vehicle
engine compartment ..............277
instrument panel ....................279
interior .....................................280
plastic parts ............................278
washing ....................................276
waxing .....................................277
wheels ......................................277
wiper blades ............................279
Climate control (see Air
conditioning or Heating) ......67, 70
Clock ............................................52
Clock adjust
AM/FM/CD/MP3 ........................53
Compass, electronic ....................90
calibration .................................91
set zone adjustment .................90
Console
overhead ....................................89
Controls
power seat ...............................135
steering column ........................98
Coolant
checking and adding ......292–293
refill capacities ................296, 313
specifications ..........................313
Cross Traffic Alert ....................238
Cruise control
(see Speed control) ....................96
Cupholder(s) .............................143
Customer Assistance ................246
Ford Extended
Service Plan ....................320, 323Getting assistance outside the
U.S. and Canada .....................272
Getting roadside assistance ...246
Getting the service
you need .................................268
Ordering additional owner’s
literature .................................274
Utilizing the
Mediation/Arbitration
Program ...................................272
D
Daytime running lamps
(see Lamps) ................................78
Defrost
rear window and rearview
mirrors .......................................70
windshield .................................70
Dipstick
automatic transmission
fluid ..........................................309
engine oil .................................288
Driving under special
conditions ..................................233
through water .........................245
E
Electronic message center .........36
Emergencies, roadside
jump-starting ..........................263
running out of fuel .........262, 302
Emission control system ..........306
Engine ........................................315
cleaning ...................................277
idle speed control ...................290
lubrication specifications .......313
refill capacities ........................313
service points ..................286–287
Index
343
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)
Power mirrors .............................95
Power point .................................92
Power steering ..................229–230
Power Windows ...........................93
Power windows
opening using remote entry
system ...............................94, 120
R
Radio ............................................52
6-CD in dash .............................52
Rear-view camera system .........235
Recommendations for
attaching safety restraints for
children ......................................176
Relays ................................248, 255
Remote entry system ...............119
illuminated entry ............122, 124
locking/unlocking
doors ................................119–120
opening the trunk ...................121
opening the windows .......94, 120
panic alarm .............................120
replacement/additional
transmitters .............................122
replacing the batteries ...........122
Reverse sensing system ...........233
Roadside assistance ..................246
S
Safety belts (see Safety
restraints) ..........144, 147–150, 152
Safety Canopy ...........................167
Safety defects, reporting ..........275
Safety restraints .......................144,
147–150, 152Belt-Minder...........................153
extension assembly ................152
for adults .........................148–150
for children .............................173
Occupant Classification
Sensor ......................................145
warning light and chime ........153
Safety restraints - LATCH
anchors ......................................182
Safety seats for children ..........178
Safety Compliance
Certification Label ....................316
Satellite Radio .............................52
Satellite Radio Information ........64
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............330
Seats ..........................................133
child safety seats ....................178
cleaning ...................................281
climate control ..................70, 139
easy access/easyout
feature .....................................140
front seats ...............................138
memory seat ...................121, 137
SecuriCode keyless entry
system ........................................125
SecuriLock passive anti-theft
system ........................................126
Servicing your vehicle ..............284
Setting the clock .........................53
Side air curtain .........................170
SOS Post Crash Alert ...............173
Spark plugs,
specifications .....................312, 315
Specification chart,
lubricants ...................................313
Index
346
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)