ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Warranty Guide or visit our
website at www.ford.ca for information on:
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Roadside Emergencies
254
2011 MKX(mkx)
Owners Guide, 1st Printing
USA(fus)
dipstick ....................................298
filter, specifications ........300, 328
recommendations ...................300
refill capacities ........................329
specifications ..........................329
Event data recording ....................7
Exhaust fumes ..........................214
F
Fail safe cooling ........................308
Fleet MyKey programming ........91
Floor mats .............................83–84
Fluid capacities .........................329
Fog lamps ....................................46
Four-Wheel Drive vehicles
driving off road .......................247
Fuel ............................................309
calculating fuel economy .......315
cap ...........................................311
capacity ...................................329
choosing the right fuel ...........312
detergent in fuel .....................313
filler funnel .............................314
filling your vehicle with
fuel ...........................309, 311, 316
filter, specifications ........309, 328
fuel pump shut-off ..................255
improving fuel economy ........315
octane rating ...................313, 332
quality ......................................313
running out of fuel .........272, 314
safety information relating to
automotive fuels .....................309
Fuses ..................................256–257G
Garage door opener ....................79
Gas cap (see Fuel cap) ............311
Gas mileage
(see Fuel economy) .................315
Gauges .........................................17
H
Hazard flashers .........................255
Head restraints .........................124
Headlamps ...................................44
aiming ..................................47–48
autolamp system .......................45
bulb specifications ....................51
daytime running lights .............46
flash to pass ..............................46
high beam .................................46
replacing bulbs .........................52
turning on and off ....................44
Heated steering wheel ................41
Heating
heating and air conditioning
system .......................................36
Hill start assist ..........................228
Homelink wireless control
system ..........................................80
Hood ..........................................295
I
Ignition ...............................210, 332
Illuminated visor mirror .............61
Infant seats
(see Safety seats) .....................163
Inspection/maintenance (I/M)
testing ........................................320
Index
363
2011 MKX(mkx)
Owners Guide, 1st Printing
USA(fus)
