5. When prompted by your phone, enter the six digit pass key provided
by SYNCon the screen.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
6. CONNECTED will appear in the display when the pairing is successful.
7. The system will ask you if you want to download your phone book.
MAKING A CALL
Once your phone is paired, you can make hands-free calls using SYNC.
1. Press
.
2. When prompted, say, “Call
number.
To end the call or exit phone mode,press and hold
.
RECEIVING A CALL
An incoming call interacts with SYNCin much the same way it interacts
with yourBluetooth-enabled cellular phone.
•During an incoming call, an audible tone will sound. If available, call
information will appear in the display.
•Accept the callby pressing ’Accept’ on the touchscreen or by
pressing
on your steering wheel controls.
•Reject the callby pressing ’Reject’ on the touchscreen or by pressing
and holding
on your steering wheel controls.
•Ignore the callby doing nothing. SYNC. will log the call as a missed
call.
PHONE FEATURES
Hands-free calling is one of the main features of SYNC. As many
features are phone dependent, check your device’s user guide and refer
to www.SyncMyRide.com or www.syncmaroute.ca to ensure that your
phone is compatible.
Phone features
38SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)
•Internet Data Connection (if equipped):Use this screen to make
adjustments to your internet data connection. Select to make your
connection profile with the DUN (dial up network) or PAN (personal
area network) or to turn off your connection. You can also choose to
make adjustments to your DUN settings, and have the system always
connect, never connect when roaming or query on connect.Note:
Press ? for additional information.
•Manage Phonebook:Select to access features such as automatic
phonebook download, to re-download your phonebook, to add contacts
from your phone as well as delete or upload your phonebook.
•Display call history:Select to display call history.
•Birthday reminders:Select to have the system remind you of
important birthdays. When the notification arrives, you can also
choose to send a message.
Phone voice commands
Press
on the steering wheel controls. When prompted, you may say
any of the following commands:
•Dial•Call
•Call
•Call
•Call
•Call Voicemail•Privacy On*
•Do not disturb on•Do not disturb off
•Hold On*•Hold Call Off*
•Pair Phone•Connect
•Mute Call*•Un-Mute Call
•Join Calls•Messages**
•Bluetooth On•Bluetooth Off
•Turn Ringer On•Turn Ringer Off
*Note:These commands are only available during an active call.
**Note:If you have said, “Messages”, you may say any of the following
commands:
•Forward text messages•Reply to text messages
•Listen to text messages•Call
Phone features
43SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)
911 ASSIST™ PRIVACY NOTICE: Once 911 Assist™ is enabled
(set to ON), 911 Assist™ may, through any paired and connected
cell phone, disclose to emergency services that the vehicle has
been in a crash involving the deployment of an airbag or, in
certain vehicles, the activation of the fuel pump shut-off. Certain
versions or updates to 911 Assist™ may also be capable of
electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist
911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNCat vehicle
start up.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, in certain vehicles, SYNCis
designed to assist occupants in attempting to contact emergency services
by dialing 911 through the occupant’s paired and connectedBluetooth
enabled cellular phone. In the event that a connected cellular phone is
damaged or loses connection to SYNC, SYNCwill search for and
connect to any available, previously paired cell phone and attempt to
place the call to 911. Before initiating the call, SYNCprovides a short
window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNCwill say
the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a prerecorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
SYNCServices and Apps
45SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)
Note: Your Vehicle Health Report feature requires activation
prior to use. Visit www.SyncMyRide.com to register.There is no fee
or subscription associated with Vehicle Health Report, but youmust
register to use this feature.
Note:In order to allow a break-in period for your vehicle, you will not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 100 miles.
SYNCallows you to check your vehicle’s overall ‘health’ in the form of
diagnostic report card. The vehicle health report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from a prior vehicle inspection by your authorized
dealer
VEHICLE HEALTH REPORT PRIVACY NOTICE: When you run a
Vehicle Health Report, Ford Motor Company may collect your cell
phone number (to process your report request) and diagnostic
information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle
information. Ford may use the vehicle information it collects for
any purpose. If you do not want to disclose your cell phone
number or vehicle information, do not run the feature or set up
your Vehicle Health Report profile at www.SyncMyRide.com. Refer
to www.SyncMyRide.com — Vehicle Health Report Terms and
Conditions, and Privacy Statement — for more information.
You can initiate a Vehicle Health Report in the vehicle at any time and
view the complete report with all information listed above on
SyncMyRide.com. You can also choose for SYNCto automatically
remind you to run reports at specific mileage intervals. After you’ve
registered for the Vehicle Health Report service and established your
preferences at www.SyncMyRide.com, you can then request a Vehicle
Health Report (in your vehicle) and return to your account at
www.SyncMyRide.com to view your report. Cell phone airtime usage may
apply when reporting.
To access and run a report:
1. Press Menu > Vehicle > Vehicle Health Report OR press
> SYNC
Apps > Vehicle Health Report.
2. Or, press
on the steering wheel controls, and when prompted, say
“Vehicle Health Report”.
SYNCServices and Apps
47SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)
3. Once connected, follow the voice prompts to request your desired
Service such as Traffic or Information. You can also say, “What are my
choices?” to receive a complete list of available services from which to
choose.
4. To return to the services menu, say “Services” or for help, simply say,
“Help”.
To disconnect from SYNCServices (TDI) you can:
•Press ‘Disconnect from Services’ on the touchscreen.
•Press and hold the phone button (
) on the steering wheel.
•Say “Goodbye” from the SYNC Services main menu.
Receiving Turn by Turn Directions (when your vehicle is not
equipped with the navigation feature):
1. When connected to the Services portal, say “Directions” or “Business
Search”.
2. Follow the voice prompts to select your Destination. Once your
destination is selected, your current vehicle location is uploaded and a
route based on current traffic conditions is calculated and sent back to
your vehicle . After the route download is complete, the phone call is
automatically ended. The turn-by-turn directions will display in the
infotainment display (right side of your instrument cluster), in the status
bar of your touchscreen system and also on the SYNC Services screen.
You will also receive driving instructions via audible prompts.
3. While on an active route, you can select ‘Route Summary or ‘Route
Status’ using the touchscreen controls or voice commands to view the
Route summary turn list or the Route Status ETA. You can also turn
voice guidance on or off, cancel the route or update the route.
Receiving Turn by Turn Directions (when your vehicle is equipped
with the navigation feature):
1. When connected to the Services portal, say “Directions” or “Business
Search”.
2. Follow the prompts to select your destination. Once your destination
is selected, the destination information is sent to your vehicle. After the
destination download is complete, the phone call is automatically ended.
3. Your navigation feature will then calculate the route and provide
driving instructions. Refer to theNavigation Featureschapter for more
information.
SYNCServices and Apps
49SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)
Note: SYNCwith Traffic, Directions & Information Services
requires activation prior to use. Visit www.SyncMyRide.com to
register.Standard phone and message rates may apply. Subscription
may be required. To register and check your eligibility for free services,
log onto www.SyncMyRide.com.
Note: Traffic, Directions & Information Services will not function
properly if you have enabled caller ID blocking on your mobile
phone. Prior to using SYNC TDI Services, ensure that your mobile
phone is not blocking caller ID.
SYNCServices voice commands (if equipped)
If SYNCServices is active and a route has been downloaded, press
on the steering wheel controls. When prompted, you may say any of the
following commands:
•Services•Update Route
•Route status•Navigation voice on
•Navigation voice off•Cancel route
•Next turn•Route Summary
SYNCServices and Apps
51SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)
SYSTEM SETTINGS
1. Press Menu > Settings > System.
2. Select from the following:
•Language•Distance Units
•Temperature Units•System Prompt Volume
•Touchscreen beeps•Keyboard layout
Display settings
Your touchscreen system allows you to make adjustments to the
touchscreen display. To access:
1. Press Menu > Display.
2. Choose to adjust any of the following:
•Brightness•Mode: Auto, Day or Night
•Auto Dim on/off•Edit Wallpaper
To access this screen using voice commands,press
on your
steering wheel controls and when prompted, say, “Display settings”.
Notifications
This screen will display any system messages such as an SD card fault,
etc. You can select the message and then choose to:
•Viewthe complete message
•Deletethe message
•Delete Allmessages
Note:The system will alert you that you have messages by turning
the
icon yellow (instead of white). When the messages are read or
deleted, the icon will return to white.
VEHICLE SETTINGS
Vehicle settings allow to you access and make adjustments to many
features (if available) such as:
•Ambient lighting
•Vehicle Health Report (if equipped, U.S. only): Refer toVehicle
Health Reportin theSYNCServices and Appschapter in this
supplement.
•Rear View Camera
Settings
54SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)
•View/Edit Route:Press to access the following features when a route
is active:
•Cancel route•View route
•Edit route preferences•Edit traffic preferences
•Edit destination/waypoints•Edit turn list
Map Scrolling:The map is touch sensitive, so you can use a swipe
scrolling method (as you would on your portable music player) to scroll
the map.
Navigation voice commands (if equipped)
If your vehicle is equipped with the SD card navigation feature, you then
have the ability to enter in a street address using a new feature called
One Shot Destination Street Address. When you say either “Navigation
Destination Street Address” or “Destination Street Address”, the system
will ask you to say the full address. The system will display an example
on-screen. You can then speak the address naturally, such as “One two
three four Main Street, Anytown”.
When in navigation mode, press
on the steering wheel controls.
When prompted, you may say any of the following commands:
•Repeat Instruction•Detour
•Cancel Route•Cancel Next Waypoint
•Show Next Waypoint•Show Destination
•Show Turn List•Show Route
•Show 3D•Where Am I
•Show Map•Show North Up
•Voice Off•Voice On
•Voice Volume Decrease•Voice Volume Increase
•Zoom Out•Zoom In
•Destination•Destination Home
•Destination
•Destination
•Destination Nearest
•Destination Favorites•Destination Intersection
•Destination Previous Destination•Destination Nearest POI
Navigation features
65SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)