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PHONE DEPENDENT FEATURES
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
•Phonebook / Caller ID photos
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com or www.syncmaroute.ca.
PAIRING YOUR PHONE FOR THE FIRST TIME
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving and that you comply with all applicable
laws.
The first thing you must do to use the phone features of SYNCis to
pair yourBluetoothenabled cellular phone with SYNC. This allows you
to use your phone in a hands-free manner.
1. Touch ‘Add Phone’ in the upper left corner of the touchscreen.
2. When prompted, select ‘Add’.
3. Select ‘Add Device’.
4. Ensure thatBluetoothis set to ON and that your cellular phone is in
the proper mode. (Refer to your cellular phone’s user guide for more
information).
Phone features
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Supplement, 1st Printing
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5. When prompted by your phone, enter the six digit pass key provided
by SYNCon the screen.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
6. CONNECTED will appear in the display when the pairing is successful.
7. The system will ask you if you want to download your phone book.
MAKING A CALL
Once your phone is paired, you can make hands-free calls using SYNC.
1. Press
.
2. When prompted, say, “Call or say “Dial” and the desired
number.
To end the call or exit phone mode,press and hold
.
RECEIVING A CALL
An incoming call interacts with SYNCin much the same way it interacts
with yourBluetooth-enabled cellular phone.
•During an incoming call, an audible tone will sound. If available, call
information will appear in the display.
•Accept the callby pressing ’Accept’ on the touchscreen or by
pressing
on your steering wheel controls.
•Reject the callby pressing ’Reject’ on the touchscreen or by pressing
and holding
on your steering wheel controls.
•Ignore the callby doing nothing. SYNC. will log the call as a missed
call.
PHONE FEATURES
Hands-free calling is one of the main features of SYNC. As many
features are phone dependent, check your device’s user guide and refer
to www.SyncMyRide.com or www.syncmaroute.ca to ensure that your
phone is compatible.
Phone features
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Supplement, 1st Printing
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Press the top left corner on your touchscreen to select from the
following options:
Phone:Select to access the on screen numerical pad to enter a number
and place a call. During an active call, you can also chose to:
•Mute the call
•Put the call on hold
•Activate privacy (returns the call to your cellular phone)
•Join two calls
•End the call
Quick Dial:SYNCallows you to select and call contacts stored in your
phone book contacts and call history folder.
Phone Book:Select to access and call any contacts in your previously
downloaded phone book. The system will place the entries in
alphabetical categories summarized at the top of the screen.
Note:To enable contact picture settings (if your device supports this
feature), press Phone > Settings > Manage Phonebook > Download
photos from Phonebook > On.
Call History:Select to access any previously dialed, received or missed
calls while yourBluetoothenabled phone has been connected to SYNC.
You can also choose to save any of these to your Favorites or Quick Dial.
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with the SYNCsystem.
Phone features
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USA(fus)

Messaging:Select to send text messages via your touchscreen system.
Refer toText messaginglater in this section.
Settings:Select to access various phone settings such asBluetooth
on/off, Manage your Phone Book and more. Refer toPhone Settings
later in this section.
PAIRING SUBSEQUENT PHONES
1. Press Menu > Settings > Phone > Bluetooth Devices > Add Device.
2. Ensure that Bluetooth is set to ON and that your cellular phone is in
the proper mode. (Refer to your cellular phone’s user guide for more
information).
3. When prompted by your phone, enter the six digit pass key provided
by SYNC on the screen.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
4. CONNECTED will appear in the display when the pairing is successful.
5. The system will ask you if you want to download your phone book.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
TEXT MESSAGING
SYNCnot only enables you to send and receive text messages via
Bluetooth, but SYNCwill read them to you aloud and also translate text
messaging acronyms such as “lol”. To access your text messaging menu:
Note:Downloading and sending text messages viaBluetoothare phone
dependent features.
Note:Certain features in text messaging are speed dependent and
cannot be completed when the vehicle is traveling at speeds over 5 mph
(8 km/h).
1. Touch the top left corner of the display to access the phone menu.
2. Select ‘Messaging’.
Phone features
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Supplement, 1st Printing
USA(fus)

3. Select from the following options:
•Listen•Dial
•Send Text•View
•Delete•Delete all
•Download new
Note:SYNCdoes not download read text messages from your phone.
Composing a text message
Note:This is a speed dependent feature and cannot be completed when
the vehicle is traveling at speeds over 5 mph (8 km/h).
1. Touch the top left corner of the display to access the phone menu.
2. Press Messaging > Send Text.
3. Select from the following options:
•I’ll call you back in a few
minutes•I just left, I’ll be there soon.
•Can you give me a call?•I’m on my way.
•I’m running a few minutes late.•I’m ahead of schedule, so I’ll be
there early.
•I’m outside.•I’ll call you when I get there.
•Ok•Ye s
•No•Thanks
•Stuck in traffic•Call me later
•LOL
You can also select to ‘Edit text’ and
use the system keyboard to create
your text message.
Note:Downloading and sending text messages viaBluetoothare a
phone dependent feature.
Phone features
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2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)

Receiving an incoming text message
When there is an incoming text message, an audible tone will sound and
the screen will display a pop-up with the caller name and ID if supported
by your phone.
•Press ‘View’ to view the text
message.
•Press ‘Listen’ for SYNCto read
the message to you aloud.
•Press ‘Reply’ to send a reply text
message.
•Press ‘Dial’ to call the contact.
•Press ‘Ignore” to exit the screen.
Note:If you press ‘View’ and your vehicle is traveling over 5 mph
(8 km/h), the system will instead offer to read the message to you.
PHONE SETTINGS
To access phone settings:
1. Press Phone > Settings. (You can also press Menu > Settings >
Phone).
2. Select from the following settings:
•Bluetooth Devices:Select to connect, disconnect, add or delete a
device, as well as save it as a favorite.
•Bluetooth on/off:Select to turnBluetoothon or off.
•Do not disturb:Select to have all calls go directly to your voice mail
and not ring in the vehicle cabin.
•911 Assist:Select to turn 911 Assist™ on/off. Refer to911 Assist™
in theSYNCServices and Appschapter in this supplement for
complete information on this feature.
•Phone ringer:Allows you to select what you would like to hear when
you receive a call. Choose from possible system ring tones, your
currently paired phone’s ring tone, a beep, text to speech or if you
would like the notification to be silent.
•Text message notification:Allows you to select how you would like
to be notified when you receive a text message (if supported by your
phone). Select from possible system alert tones, text to speech or
silent.
Phone features
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•Internet Data Connection (if equipped):Use this screen to make
adjustments to your internet data connection. Select to make your
connection profile with the DUN (dial up network) or PAN (personal
area network) or to turn off your connection. You can also choose to
make adjustments to your DUN settings, and have the system always
connect, never connect when roaming or query on connect.Note:
Press ? for additional information.
•Manage Phonebook:Select to access features such as automatic
phonebook download, to re-download your phonebook, to add contacts
from your phone as well as delete or upload your phonebook.
•Display call history:Select to display call history.
•Birthday reminders:Select to have the system remind you of
important birthdays. When the notification arrives, you can also
choose to send a message.
Phone voice commands
Press
on the steering wheel controls. When prompted, you may say
any of the following commands:
•Dial•Call
•Call •Call at work
•Call on other•Call at home
•Call on cell•Go to hands free*
•Call Voicemail•Privacy On*
•Do not disturb on•Do not disturb off
•Hold On*•Hold Call Off*
•Pair Phone•Connect
•Mute Call*•Un-Mute Call
•Join Calls•Messages**
•Bluetooth On•Bluetooth Off
•Turn Ringer On•Turn Ringer Off
*Note:These commands are only available during an active call.
**Note:If you have said, “Messages”, you may say any of the following
commands:
•Forward text messages•Reply to text messages
•Listen to text messages•Call
Phone features
43SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)

911 ASSIST™ PRIVACY NOTICE: Once 911 Assist™ is enabled
(set to ON), 911 Assist™ may, through any paired and connected
cell phone, disclose to emergency services that the vehicle has
been in a crash involving the deployment of an airbag or, in
certain vehicles, the activation of the fuel pump shut-off. Certain
versions or updates to 911 Assist™ may also be capable of
electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist
911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNCat vehicle
start up.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, in certain vehicles, SYNCis
designed to assist occupants in attempting to contact emergency services
by dialing 911 through the occupant’s paired and connectedBluetooth
enabled cellular phone. In the event that a connected cellular phone is
damaged or loses connection to SYNC, SYNCwill search for and
connect to any available, previously paired cell phone and attempt to
place the call to 911. Before initiating the call, SYNCprovides a short
window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNCwill say
the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a prerecorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
SYNCServices and Apps
45SeeEnd User License Agreementat the end of this book
2011 HMI-2 Gen 2(ln1)
Supplement, 1st Printing
USA(fus)