ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Warranty Guide or visit our
website at www.ford.ca for information on:
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Roadside Emergencies
256
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)
cleaning ...................................288
coolant .....................................307
fail-safe cooling .......................311
idle speed control ...................305
lubrication specifications .......336
refill capacities ........................336
service points ..................298–299
Engine block heater .................221
Engine oil ..................................301
change oil soon warning,
message center .......................301
checking and adding ..............301
dipstick ....................................301
filter, specifications ................335
refill capacities ........................336
specifications ..........................336
Event data recording ....................6
Exhaust fumes ..........................220
F
Fail safe cooling ........................311
Fleet MyKey programming ......100
Floor mats ...................................97
Fluid capacities .........................336
Fog lamps ....................................58
Four-Wheel Drive vehicles
driving off road .......................249
Fuel ............................................313
calculating fuel
economy ............................20, 319
cap ...........................................315
capacity ...................................336
choosing the right fuel ...........316
detergent in fuel .....................318
filler funnel .............................318
filling your vehicle with
fuel ...........................313, 315, 319
filter, specifications ........313, 335fuel pump shut-off ..................257
improving fuel economy ........319
octane rating ...................317, 340
quality ......................................317
running out of fuel .........273, 318
safety information relating to
automotive fuels .....................313
Fuses ..........................................258
G
Garage door opener ....................93
Gas cap (see Fuel cap) ............315
Gas mileage
(see Fuel economy) .................319
Gauges .........................................17
H
Hazard flashers .........................257
Headlamps ...................................56
aiming ........................................62
autolamp system .......................57
bulb specifications ....................65
daytime running lights .............61
flash to pass ..............................61
high beam .................................58
turning on and off ....................56
Heated Seats .....................131–132
Heating
heating and air conditioning
system .................................48, 51
Homelink wireless control
system ..........................................93
Hood ..........................................297
I
Ignition ...............................216, 340
Index
373
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)
