2011 LINCOLN MKS ECU

In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
281
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
282
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)

Engine shield
Some vehicles may be equipped
with an aero-shield under the
engine. This shield needs to be
removed for service, including oil
and filter changes. It is secured with
four quick release fasteners.
WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specifications. Do not use any
special washer fluid such as
windshield water repellent type fluid
or bug wash. They may cause
squeaking, chatter noise, streaking
and smearing. Refer to
Maintenance product specifications and capacitiesin this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
WARNING:If you operate your vehicle in temperatures below
40°F (5°C), use washer fluid with antifreeze protection. Failure
to use washer fluid with antifreeze protection in cold weather could
result in impaired windshield vision and increase the risk of injury or
accident.
Maintenance and Specifications
300
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)

CHANGING THE WIPER BLADES
1. Pull the wiper blade and arm
away from the glass.
2. Squeeze the locking tabs to
release the blade from the arm and
pull the blade away from the arm to
remove it.
3. Attach the new blade to the arm and snap it into place.
Replace wiper blades at least once per year for optimum performance.
Poor wiper quality can be improved by cleaning the wiper blades and the
windshield. Refer toWindows and wiper bladesin theCleaning
chapter.
To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
Maintenance and Specifications
301
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)

AIR FILTER
Refer toscheduled maintenance informationfor the appropriate
intervals for changing the air filter element.
When changing the air filter element, use only the air filter element
listed. Refer toMotorcraft
part numbersin this chapter.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
For Ecoboost™ equipped vehicles,when servicing the air cleaner, it
is important that no foreign material enter the air induction system. The
engine and turbocharger are susceptible to damage from even small
particles.
Changing the air filter element
3.7L V6 engine
3.5L V6 EcoBoost engine
1. Release the clamps that secure the air filter housing cover.
2. Carefully separate the two halves of the air filter housing.
3. Remove the air filter element from the air filter housing.
Maintenance and Specifications
331
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)

4. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
5. Install a new air filter element. Be careful not to crimp the filter
element edges between the air filter housing and cover. This could cause
filter damage and allow unfiltered air to enter the engine if not properly
seated.
6. Replace the air filter housing
cover and secure the clamps. Be
sure that the air cleaner cover tabs
are engaged into the slots of the air
cleaner housing.
Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
VEHICLE STORAGE
If you plan on storing your vehicle for an extended period of time
(30 days or more), refer to the following maintenance recommendations
to ensure your vehicle stays in good operating condition.
All motor vehicles and their components were engineered and tested for
reliable, regular driving. Long term storage under various conditions may
lead to component degradation or failure unless specific precautions are
taken to preserve the components.
General
•Store all vehicles in a dry, ventilated place.
•Protect from sunlight, if possible.
•If vehicles are stored outside, they require regular maintenance to
protect against rust and damage.
Body
•Wash vehicle thoroughly to remove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housing and underside of front fenders.
See theCleaningchapter for more information.
•Periodically wash vehicles stored in exposed locations.
Maintenance and Specifications
332
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)

climate control ............48, 51, 132
Cooled .....................................131
easy access/easyout feature ..135
front seats ...............................131
heated ......................................138
Heated and Cooled .................131
memory seat ...................115, 134
SecuriCode keyless entry
system ........................................119
SecuriLock passive anti-theft
system ........................................121
Servicing your vehicle ..............296
Setting the clock .........................32
SOS Post Crash Alert ...............167
Spare tire
(see Changing the Tire) ...........268
Spark plugs,
specifications .....................335, 340
Specification chart,
lubricants ...................................336
Speed control ..............................80
Starting your vehicle ........216–217
jump starting ..........................273
push button start system .......218
Steering wheel
controls ......................................90
tilting .........................................70
Stereo
6-CD in dash .............................31
SYNC
..........................................47
T
Tilt steering wheel ......................70
Tire Pressure Monitoring
System (TPMS)
Tires, Wheels and Loading ....200Tires ...........................185–186, 265
alignment ................................193
care ..........................................189
changing ..................265, 268–269
checking the pressure ............189
inflating ...................................187
label .........................................199
replacing ..................................191
rotating ....................................193
safety practices .......................192
sidewall information ...............195
snow tires and chains ............205
spare tire .................................266
terminology .............................186
tire grades ...............................186
treadwear ........................185, 190
Towing .......................................212
recreational towing .................214
trailer towing ..........................212
wrecker ....................................277
Transaxle
fluid, refill capacities ..............336
lubricant specifications ..........336
Transmission .............................231
brake-shift interlock (BSI) ....231
fluid, checking and adding
(automatic) .............................326
Trunk ...................................97, 111
remote release ........................115
Turn signal ..................................64
U
Universal garage door opener ....93
USB port ......................................40
V
Vehicle Identification Number
(VIN) ..........................................342
Index
376
2011 MKS(mks)
Owners Guide, 1st Printing
USA(fus)