2011 Lexus IS250 tow

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3-7. Other interior features
IS350/250_U■
Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities
to assist them in locating and recovering the vehicle. After filing a
police report, call the Safety Conne ct response center at 1-800-25-
LEXUS (1-800-255-3987) and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehi-
cle, Safety-Connect-equipped vehicle location data may, under cer-
tain circumstances, be shared with third parties to locate your vehicle.
Further information is available at Lexus.com.
■ Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent will
determine your vehicle’s location, assess the emergency, and dispatch
the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent
that you are not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Lexus road side service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs, such
as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced
Roadside Assistance services and their limitations, please see the
Safety Connect Terms and Conditions, which are available at
Lexus.com.

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IS350/250_U
4-3. Do-it-yourself maintenance
Do-it-yourself service precautions
If you perform maintenance yourself, be sure to follow the correct proce-
dure given in these sections.
ItemsParts and tools
Battery condition ( →P. 3 9 6)
•Warm water
• Baking soda
•Grease
•Conventional wrench
(for terminal clamp bolts)
Brake fluid level (→ P. 3 9 4 )
• FMVSS No.116 DOT 3 or SAE
J1703 brake fluid
•Rag or paper towel
• Funnel (used only for adding brake
fluid)
Engine coolant level ( →P. 3 9 2 )
• “Toyota Super Long Life Coolant”
or similar high-quality ethylene gly-
col-based non-silicate, non-amine,
non-nitrite and non-borate coolant
with long-life hybrid organic acid
technology.
For the U.S.A.:
“Toyota Super Long Life Coolant”
is pre-mixed with 50% coolant and
50% deionized water.
For Canada:
“Toyota Super Long Life Coolant”
is pre-mixed with 55% coolant and
45% deionized water.
• Funnel (used only for adding
engine coolant)

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4-3. Do-it-yourself maintenance
4
Maintenance and care
IS350/250_U
ItemsParts and tools
Engine oil level (→P. 3 8 9 )
• “Toyota Genuine Motor Oil” or
equivalent
• Rag or paper towel, funnel (used
only for adding engine oil)
Fuses (→ P. 4 2 3 )• Fuse with same amperage rating as
original
Tire inflation pressure ( →P. 4 1 2 )• Tire pressure gauge
• Compressed air source
Headlight aim ( →P. 4 3 7 )• Phillips-head screwdriver
Radiator and condenser
(→ P. 3 9 4 )
Wa s h e r f l u i d ( →P. 399)
• Water washer fluid containing anti-
freeze (for winter use)
•Funnel

When trouble arises5
449
IS350/250_U
5-1. Essential informationEmergency flashers............... 450
If your vehicle needs to be towed ....................................... 451
If you think something is wrong ...................................... 457
Fuel pump shut off system ..................................... 458
Event data recorder .............. 459 5-2. Steps to take in an
emergency
If a warning light turns on or a warning buzzer
sounds... ................................... 461
If a warning message is displayed................................ 470
If you have a flat tire................ 481
If the engine will not start .... 489
If the shift lever cannot be shifted from P ........................ 491
If you lose your keys .............. 492
If the electronic key does not operate properly.......... 493
If the vehicle battery is discharged ............................ 498
If your vehicle overheats ...... 501
If the vehicle becomes stuck........................................ 504
If your vehicle has to be stopped in an
emergency ............................ 506

5
When trouble arises
451
5-1. Essential information
IS350/250_U
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be tem-
porarily towed using a cable or chain secured to the emergency towing
eyelet(s). This should only be attempted on hard, surfaced roads for short
distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steering and brakes must be in good condi-
tion. Towing eyelets
If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing se rvice, using a lift-type truck or a flat
bed truck.
Use a safety chain system for all towing, and abide by all state/provincial
and local laws.
If towing from the rear, the vehicle’s front wheels and axles must be in good
condition. ( →P. 4 5 5 )
If they are damaged, use a towing dolly or flat bed truck.

452
5-1. Essential information
IS350/250_U
■Emergency towing procedureRelease the parking brake.
Shift the shift lever to N.
Put the “ENGINE START STOP” switch in ACCESSORY mode or IGNI-
TION ON mode.
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive stress on
the emergency towing eyelets and the cables or chains. Always be cautious of the
surroundings and other vehicles while towing.
●If the engine is not running, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
NOTICE
■To prevent causing serious da mage to the transmission
(vehicles with an automatic transmission)
Never tow this vehicle from the front with the rear wheels on the ground.
This may cause serious damage to the transmission.
■When towing a vehicle without using a towing dolly
(vehicles with a manual transmission)
The “ENGINE START STOP” switch must not be OFF.
STEP1
STEP2
STEP3

5
When trouble arises
453
5-1. Essential information
IS350/250_U
Installing towing eyeletsRemove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by hand.
Tighten down the towing eyelet
securely using a wheel nut wrench.
STEP1
STEP2
STEP3
■Location of the emergency towing eyelet
→P. 4 8 1

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5-1. Essential information
IS350/250_U
Towing with a sling-type truck
CAUTION
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing. This may
lead to accidents that cause serious injury or even death.
NOTICE
■To prevent body damage
Do not tow with a sling type truck, either from the front or rear.