2011 Lexus ES350 emergency towing

157
2-4. Using other driving systems
2
When driving
ES350_U
■If the cruise control indicator light flashes
Turn the ON-OFF button off once, and then reactivate the system.
If the cruise control speed cannot be set or if the cruise control cancels immediately
after being activated, there may be a malfunction in the cruise control system. Have
the vehicle inspected by your Lexus dealer.
CAUTION
■To avoid inadvertent cruise control activation
Keep the ON-OFF button off when not in use.
■Situations unsuitable for cruise control
Do not use cruise control in any of the following situations.
Doing so may result in control of the vehicle being lost and could cause an accident
resulting in death or serious injury.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those covered with rain, ice or snow
●On steep hills
●When towing a trailer or emergency towing

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2-4. Using other driving systems
2
When driving
ES350_U
CAUTION
■Situations unsuitable for dynamic radar cruise control
Do not use dynamic radar cruise control in any of the following situations.
Doing so may result in inappropriate speed control and could cause an accident
resulting in death or serious injury.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those covered with rain, ice and snow
●On steep downhills, or where there are sudden changes between sharp up and
down gradients
Vehicle speed may exceed the set speed when driving down a steep hill.
●At entrances to expressways
●When weather conditions are bad enough that they may prevent the sensors
from functioning correctly (fog, snow, sandstorm, heavy rain, etc.)
●When an approach warning buzzer is heard often
●When your vehicle is towing a trailer or during emergency towing
■When the sensor may not be corr ectly detecting the vehicle ahead
Apply the brakes as necessary when any of the following types of vehicles are in
front of you.
As the sensor may not be able to correctly detect these types of vehicles, the
approach warning ( →P. 163) will not be activated, and a fatal or serious accident
may result.
●Vehicles that cut in suddenly
●Vehicles traveling at low speeds
●Vehicles that are not moving
●Vehicles with small rear ends (trailers with no load on board etc.)
●Motorcycles traveling in the same lane

357
3-7. Other interior features
3
Interior features
ES350_U■
Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities
to assist them in locating and recovering the vehicle. After filing a
police report, call the Safety Connect response center at 1-800-25-
LEXUS (1-800-255-3987) and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehi-
cle, Safety-Connect-equipped vehicle location data may, under cer-
tain circumstances, be shared with third parties to locate your vehicle.
Further information is available at Lexus.com.
■ Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent will
determine your vehicle’s location, assess the emergency, and dispatch
the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent
that you are not experiencing an emergency.
■Enhanced Roadsi de Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Lexus roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs, such
as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced
Roadside Assistance services and their limitations, please see the
Safety Connect Terms and Conditions, which are available at
Lexus.com.

5
When trouble arises
435
5-1. Essential information
ES350_U
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be tem-
porarily towed using a cable or chain secured to the emergency towing
eyelet. This should only attempted on hard, surfaced roads for short dis-
tances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steering and brakes must be in good condi-
tion. Towing eyelet
If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing se rvice, using a lift-type truck or a flat
bed truck.
Use a safety chain system for all towing, and abide by all state/provincial
and local laws.
If towing from the front, the vehicle’s rear wheels and axles must be in good
condition. ( →P. 439)
If they are damaged, use a towing dolly or flat bed truck.

436
5-1. Essential information
ES350_U
Installing towing eyeletRemove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
■Emergency towing procedureRelease the parking brake.
Shift the shift lever to N.
Turn the “ENGINE START STOP” switch to ACCESSORY (engine off)
or IGNITION ON mode (engine running).
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive stress on
the emergency towing eyelets and the cables or chains. Always be cautious of the
surroundings and other vehicles while towing.
●If the engine is not running, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
NOTICE
■To prevent causing serious da mage to the transmission
Never tow this vehicle from the rear with front wheels on the ground.
This may cause serious damage to the transmission.
STEP1
STEP2
STEP3
STEP1

5
When trouble arises
437
5-1. Essential information
ES350_UInsert the towing eyelet into the
hole and tighten partially by hand.
Tighten down the towing eyelet
securely using a wheel nut wrench.
STEP2
STEP3
■Location of the emergency towing eyelet
→
P. 4 6 7
CAUTION
■Installing towing eyelet to the vehicle
Make sure that towing eyelet are installed securely.
If not securely installed, towing eyelet may come loose during towing. This may lead
to accidents that cause serious injury or even death.

5
When trouble arises
467
5-2. Steps to take in an emergency
ES350_U
If you have a flat tire
Remove the flat tire and replace it with the spare provided.
■Before jacking up the vehicle
●Stop the vehicle on a hard, flat surface.
● Set the parking brake.
● Shift the shift lever to P.
● Stop the engine.
● Turn on the emergency flashers.
■ Location of the spare tire, jack and tools
Jack
Jack handle
Spare tireCompact spare tire
Wr e n c h
Towing eyelet

5
When trouble arises
489
5-2. Steps to take in an emergency
ES350_U
If the vehicle becomes stuck
CAUTION
■When attempting to free a stuck vehicle
If you choose to rock the vehicle back and forth to free it, make sure the surround-
ing area is clear, to avoid striking other vehicles, objects or persons. The vehicle
may also lunge forward or lunge back suddenly as it becomes free. Use extreme
caution.
■When shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may cause an
accident and result in death or serious injury.
NOTICE
■To avoid damaging the transmission and other components
●Avoid spinning the wheels and do not rev the engine.
●If the vehicle remains stuck after trying these procedures, the vehicle may require
towing to be freed.
Carry out the following procedures if the tires spin or the vehicle becomes
stuck in mud, dirt, or snow.
●Stop the engine. Set the parking brake and put the shift lever in P.
● Remove the mud, snow, or sand from around the stuck tire.
● Place wood, stones or some other material to help provide trac-
tion under the tires.
● Restart the engine.
● Carefully apply the accelerator to free the vehicle.