
Navigation System121
Les-Jardins-De-Napierville
Hemmingford
Hemmingford Village
Napierville
St-Bernard-de-Lacolle
St-Cyprien-de-Ch
âteauguay
St-
Édouard
St-Jacques-le-Mineur
St-Michel
St-Patrice-de-Sherrington
St-R
émi
Les Laurentides Amherst
Arundel
Barkmere
Brèbeuf
Huberdeau
La Conception
La Minerve
Labelle
Lac-Supèrieur
Lantier
Mont-Tremblant
Montcalm
St-Faustin-Lac-Carrè
Ste-Agathe-des-Monts
Ste-Lucie-des-Laurentides
Val-David
Val-des-Lacs
Val-Morin Les Moulins
Mascouche
Terrebonne
Les Pays-D’en-Haut Lac-des-Seize-Îles
Morin-Heights
Piedmont
Ste-Adolphe-d’Howard
St-Sauveur
Ste-Adèle
Ste-Anne-des-Lacs
Ste-Marguerite-Estèrel
Wentworth-Nord
Longueuil Boucherville
Brossard
Longueuil
St-Bruno-de-Montarville
St-Lambert
Mirabel Mirabel
Montcalm St-Alexis
St-Alexis Paroisse
St-Calixte
Ste-Julienne
Ste-Marie-Salom
éSt-Esprit St-Jacques
St-Liguori
St-Lin -- Laurentides
St-Roche-de-l’Achigan
St-Roch-Ouest
Montreal Baie-D’Urfé
Beaconsfield
Côte-St-Luc
Dollard-des-Ormeaux
Dorval
Hampstead
Kirkland
L’Ïle -Dorval
Montréal
Montréal-Est
Montréal-Ouest
Mont-Royal
Pointe-Claire
Senneville
Ste-Anne-de-Bellevue
Westmount
Roussillon Candiac
Chateauguay
Delson
La Prairie
Lery
Mercier
Coverage Areas
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122Navigation System
Coverage Areas
Ste-Catherine
St-Constant
St-Isidore
St-Mathieu
St-Philippe
Sherbrooke Sherbrooke
Therese-de-Blainville Blainville
Boisbriand
Bois-des-Filion
Lorraine
Rosemere
Ste-Therese
Vaudreuil-Soulanges Coteau-du-Lac
Hudson
Les Cèdres
Les Coteaux
L’Ile-Cadieux
L’Ile-Perrot
Notre-Dame-de-l’Ile-Perrot
Pincourt
Pointe-des-Cascades
Pointe-Fortune
Rigaud
Riviere-Beaudette
St-Clet
Ste-Justine-de-Newton St-Lazare
Ste-Marthe
St-Polycarpe
St-Telesphore
St-Zotique
Terrasse-Vaudreuil
Tres-St-Redempteur
Vaudreuil-Dorion
Vaudreuil-sur-le-Lac
Quebec
La Cote-de-Beaupré
Beaupré
Boischatel
Château-Richer
L’Ange-Gardien
St-Ferréol-les-Neiges
St-Joachim
St-Louis-de-Gonzague-du-Cap-Tourmente
Ste-Anne-de-Beaupré
La Jacques-Cartier Fossambault-sur-le-Lac
Lac-Beauport
Lac-Delage
Lac-St-Joseph
Ste-Brigitte-de-Laval
Ste-Catherine-de-la-Jacques-Cartier
Shannon L’Île-d’Orléans
St-François- L’Île-d’Orléans
St-Jean
St-Laurent-de- L’Île-d’Orléans
St-Pierre-de- L’Île-d’Orléans
Ste-Famille
Ste-Pétronille
Lévis Lévis
Québec L’Ancienne-Lorette
Notre-Dame-des-Anges
Québec
St-Augustin-de-Desmaures
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Navigation System123
CANADA CONNECTOR ROADS
The Cross-Canada Connector Road 
allows for travel between the 
provinces of British Columbia and 
Quebec in DCA 11. Major 
metropolitan city POIs are also 
included.
Road Inclusion
Roads in the province of British 
Columbia
Hwy-1/Trans Canada Hwy from Alberta/BC boundary to Vancouver 
detailed city
Hwy-3/Crowsnest Hwy from Hwy-1/  Trans Canada Hwy (Hope) to Hwy-
5/Coquihalla Hwy (Hope)
Hwy-5/Coquihalla Hwy (in Hope) to  Hwy-1/Trans Canada Hwy (in 
Kamloops)
Hwy-99 between Vancouver and  Whistler Roads in the province of Alberta
Hwy-1/Trans Canada Hwy across whole province
Hwy-1A from Cochrane to Canmore
Hwy-1X from Hwy-1A to Hwy-1/  Trans Canada Hwy
Morley Road from Hwy-1/Trans  Canada Hwy
Hwy-3/Crowsnest Hwy (at Medicine  Hat) to Lethbridge
Hwy-4 (at Lethbridge) to 1-15 (U.S.  border)
Hwy-36 between Hwy-3 (in Taber)  and Hwy-4 (in Warner)
Hwy-3/Crowsnest Hwy (in  Lethbridge) to Hwy-2 (in Fort 
Macleod)
Hwy-2 (in Fort Macleod) to Hwy-1/  Trans Canada Hwy (in Calgary)
Roads in the province of Saskatchewan Hwy-1/Trans Canada Hwy across whole province Roads in the province of Manitoba
Hwy-1/Trans Canada Hwy across whole province
Hwy-100/Trans Canada Hwy in  Winnipeg (partial beltway)
Hwy-75 from Hwy-100/Trans  Canada Hwy (Winnipeg) south to 
link with 1-29 (U.S. border)
Roads in the province of Ontario Hwy-69/Trans Canada Hwy from Muskoka district to Sudbury
Hwy-17/Trans Canada Hwy from  Ottawa Detailed Area Coverage to 
Manitoba border
Hwy-17B at Sault Ste Marie to link  with 1-75 (U.S. border)
Hwy-61 from Hwy-17 at Thunder  Bay to link with US-61 (U.S. 
border)
Hwy-11 from Muskoka district to  North Bay
Hwy-60 and Hwy-127 in Nipissing  County
Coverage Areas
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124Navigation System
Coverage Areas
Operation in Alaska and 
Hawaii
Certain functions that rely on a satellite 
signal will not work correctly in Alaska 
and Hawaii. These functions include but 
are not limited to XM radio, automatic 
clock updates, and time zone 
adjustments.
Alaska
If the vehicle was purchased in the 
lower 48 states and driven to Alaska, the 
system cannot display maps. The 
message “Vehicle is out of the 
database...” will be displayed.
Hawaii
This section describes the differences in 
navigation system operation for vehicles 
delivered in Hawaii.
XM Radio
Navigation-equipped vehicles delivered 
to Hawaii are equipped with XM 
hardware, but XM broadcasting is not 
available; therefore sections of the 
manual that mention XM audio do not 
apply. Vehicles originally delivered to 
the U.S. mainland and shipped to Hawaii 
also have XM, but will not function 
because the XM satellites (aimed toward 
the U.S. mainland) are too far away to 
obtain reception.
Map Coverage
All roads displayed on the Hawaii  map 
screens are detailed coverage roads. 
Text related to “unverified” roads or 
areas are not applicable. The following 
topics do not apply in Hawaii:
• Unverified road descriptions (see  page 6 and  87).
• Cautions and pop-up windows related  to unverified roads (see page 64).• Setup entries that relate to turning on 
or off unverified routing (see 
page 88).
• When zooming in and out, there is no  350-mile scale for Hawaii.
Other Map Issues
• See the coverage section for a list of  islands with coverage (see page 110).
• Freeway Exit information does not  exist in Hawaii, so the “Freeway Exit 
Info” icon is not shown on the icon 
bar.
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Navigation System125
Coverage Areas
Address and POI Entry Screens
When in Hawaii, the following 
differences occur for map, address, and 
POI selection:
• It is not possible to enter U.S. 
mainland addresses or scroll the map 
east to the U.S. mainland.
• Selection of the “State” is confined to  the state of Hawaii only.
• Entry of a destination address or POI  on an island other than your current 
island may result in a screen caution 
message. This is normal because 
there are no “ferry” routes between 
islands available in the database.
• If the “Guidance Prompts” setting on  the  Setup  screen is set to normal or 
maximum, street names will not be 
spoken in voice guidance commands.
Setup Screen Differences
The  Setup  screen differences are minor 
and are listed below. See the Setup 
section (page 77) for additional 
information.
Routing and Guidance (Unverified 
Area Routing On/Off)
This feature is unavailable. All roads 
displayed on the map are verified.
Clock Adjust Screen
There is no daylight saving time for 
Hawaii.  Auto Daylight Saving 
Time,  Auto Time Zone by GPS , and 
DST Selection will not be shown on 
the  Clock adjustment  screen. To test 
your adjustment, use  the voice control 
system, and say “What time is it?” (see 
page 97).
Bluetooth® HandsFreeLink® 
Operation
When pairing a cell phone to use the 
Bluetooth ® HandsFreeLink® feature, 
you may see a “Phone-Data 
Connection” screen. If so, do not 
complete this portion of the process.
Shipping a Vehicle To or From 
Hawaii
Although the DVD in the vehicle 
contains maps for both U.S. mainland 
and Hawaii, the dealer must perform the 
selection of “U.S. mainland” or 
“Hawaii” for you. When the dealer 
makes the switch from U.S. mainland to 
Hawaii or vice versa, the system clears 
all user data. Make sure to record any 
personal information that you do not 
want to lose.
NOTE:
Shipping a vehicle from Hawaii to the 
U.S. mainland
 If you wish to receive XM audio you  must call XM and set up an account 
at (800) 852-9696.
Shipping a vehicle from the U.S. 
mainland to Hawaii
 If a U.S. mainland -delivered vehicle 
is shipped to Hawaii, there is no XM 
reception. See your Hawaii dealer to 
allow viewing of local Hawaii maps.
 The issues under “Operation in  Hawaii” above apply.
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126Navigation System
Frequently Asked Questions
Map and Features, Voice Operation, Entering Addresses
Problem Solution
Why does the  Disclaimer screen need to be displayed every 
time I start the car? I am the only driver. The 
Disclaimer  screen reminds you and your guest drivers to always 
operate the navigation sy stem in a safe manner.
The  Setup  or Information  screen has “grayed out” items that 
I cannot select. Why? You need to select 
OK on the Disclaimer  screen to view these items. See 
System Function Diagram  on page21.
I tried entering an address, but th e city or street could not be 
found. Is there any other way to route to the location? Some cities are lumped in with a major metro area. Try entering the street 
first. In rural “unverified” areas or ne
w subdivisions, streets may be missing 
or only partially numbered.  Try selecting the destination directly from the 
map. See  By Map Input  on page38.
When I enter an address, some letters become grayed out. Is 
this normal? Yes. As you enter each letter in an addr
ess or a point of interest (POI), the 
system looks in the databa se to see what letters are possible and “grays out” 
letters that do not apply.
How do I delete Personal Addre sses, Previous Destinations, 
or the Home Address? This is done in the 
Setup screen (second) under “P ersonal Information.” 
See page 80.
I cannot hear the navigation  system voice. 1) Ensure that Volume in the Setup  screen (first) is not  Off. See page 77.
2) Go to “Basic Settings” in the  Setup screen (second), and set  Voice 
Recognition Feedback  to On . See page 96.
The voice control system is ha ving difficulty recognizing my 
voice commands. Ensure that the vents are not blowing on the microphone on the ceiling, the 
vehicle is as quiet as 
possible, and you are using the correct command when 
speaking (see  Improving Voice Recognition  on page13). Say “Help” at any 
screen to see a list of the applicable  voice commands. If the system cannot 
recognize your command because of  background noise, speak louder.
When the system pronounces the  street name in the guidance 
command or reads the destinati on address, it sounds strange. 
What causes this? The basic guidance phrase uses a studio
-recorded voice, but the street name 
is pronounced by the system us ing a machine-generated voice. 
Consequently, the name may be misp ronounced or sound strange at times.
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Navigation System127
When I drive at night, the screen 
is bright and will not switch 
to the night display mode. Why? The system thinks it is in Day
 display mode. Verify the following: The 
display mode in Setup is set to  Auto, the dash brightness is not set to 
maximum (must adjust with headlights on), and  Map Color in Setup is set 
to  Black for Night. See  Display on page 78.
The daytime  map screen is dark like the night display mode, 
and it is hard to see. Why? Verify the following: The disp
lay mode in Setup is set to Auto, and Map 
Color  in Setup is set to  White for Day. See  Display on page 78.
During the day, I turned on the lights because it started to 
rain, but the screen went dark. How can I make it still display 
day mode? Adjust the dash brightness (+) button 
(with headlights on) to full brightness. 
Remember to set it back to a medium set ting, or at night, the screen will be 
bright. See  Display on page 78.
How can I input my destination using map  coordinates? The navigation system was not designed for th is. However, you can view 
the coordinates of an address by touching the vehicle position icon on the 
map. See  Map Screen Legend  on page52.
How do I change or remove my PIN? Go to “Personal Information” in the  Setup screen (second), and select PIN 
Number . Select User 1  or User 2  and enter your existing PIN, and then 
you have the choice to change  or remove the PIN. See page84.
I forgot the PIN for Home, or  the PIN for personal addresses 
(User 1 or User 2). How do I reset it? PINs are optional. See information regarding PINs on page
84. Your dealer 
can reset the PIN for you.
CALL  is not available on the  Calculate route to screen. 
Why? Your phone is not paired to HFL, or if your phone is paired, it is in use or 
does not have good coverage; press the 
HFL BACK button.
Problem
Solution
Frequently Asked Questions
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128Navigation System
Frequently Asked Questions
Guidance, Routing
ProblemSolution
The navigation does not route me  the same way I would go, or 
the way some other mapping progr am displays. Why is this?The navigation system attempts to 
generate the optimum route. See 
Changing the Routing Method  on page48.
Why is the street I’m on not shown on the map? It has been 
here for more than a year. The mapping database is 
constantly undergoing revision. See page108 for 
ways to obtain the latest de tailed coverage information.
The vehicle position icon is not  following the road, and the 
“GPS icon” text in the upper left hand corner of the screen is 
white or missing. • The GPS antenna (located under th
e center of the dashboard) may be 
blocked by personal items. For best  reception, remove items from the 
dashboard, such as radar detector s, cell phones, or loose articles.
• Metallic tinting or other aftermarke t devices can interfere with the GPS 
reception. Please see  your dealer. Also see  System Limitations on 
page 103.
I entered a destination, but th e blue highlighted route and 
voice guidance stopped, or turned  into a blue/pink dashed line 
before I got to my dest ination. Why is this? Your route has entered 
an unverified area. See  Unverified Area Routing  on 
page 87.
The map rotates while I make turns. How  can I stop this? Select the North-up map orientation by voice, or by touching the map 
orientation icon on the  map screen. See  Map Orientation  on page57.
Sometimes, I cannot  select between the North-up and 
Heading-up map orienta tions. Why is this? The Heading-up map orient
ation can only be shown in the lower scales 
(1/20 - 1 mile scales). See  Map Scale on page56.
While driving to my destinati on, the “time to go” display 
sometimes increases, even  though I am getting closer. The “Time to go” is based on actual 
road speeds. However if your speed 
slows down when you encounter slower  traffic, the system updates the 
“Time to go” based on your actual spee d to give you a better estimate of 
arrival time.
The vehicle position icon on the map “lags” a short distance 
behind, especially when I arrive  at an intersection. Is there 
anything wrong? No. When at an intersection, the syst
em is unaware of the width of the 
intersecting road. Large differences in vehicle position can indicate a 
temporary loss of the GPS signal. See  GPS Reception Issues on page103.
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