Navigation System127
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by fi rst consulting the
following resources:
• The Troubleshooting section (see page 153)
• The Frequently Asked Questions (FAQs) section (see page 146)
• The FAQs found on the online update DVD order site (see “Obtaining a
Navigation Update DVD”)
• For detailed questions regarding HFL, audio, or other systems that
interact with the navigation system,
see your Owner’s Manual, or the
Technology Reference Guide.
• For traffic-related issues, see the “FM Traffic” section (on page 23) and
FAQs (on page 146). • Call Honda Customer Relations (see
“Honda Automobile Customer
Service” on page 126).
• For database or PO I issues, follow the
guidelines in the “Reporting Errors”
section (see page 126).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service technician. That way, the service
technician can document the issue for
the factory to allo w more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern, like they
only occur when you enter a specific
address, when driving on a certain road,
or just when it’s cold. This information
is very useful to the service technician.
Be patient, the service technician may
be unfamiliar with your specific issue.
Obtaining a Navigation
Update DVD
Honda is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD, you will
need your vehicle’ s VIN number and
the System/Device Information from the
INFO screen ( Other). Call the Honda
Navigation Disc Fulfillment Center at
(888) 291-4675. You can also order
online by going to www.hondanavi.com.
NOTE:
Update DVDs are not available at your dealer. However, the dealer may
order an update DVD for you out of
courtesy. There is no program for
free DVD updates.
The update DVD order line staff cannot answer technical questions
regarding navigation operation,
coverage, or POIs.
2011 Odyssey
Navigation System147
Frequently Asked Questions
Traffic
The daytime map screen is dark like the night display mode,
and it is hard to see. Why? Verify the following: The
Map Color in SETUP is set to White for Day.
See Switching Display Mode Manually on page111.
How do I change or remove my PIN? Go to “Personal Information” in the SETUP screen ( Main Setup ), and
select PIN Number . Select GO Home 1 PIN or GO Home 2 PIN or
Address Book PIN and enter your existing PIN. You then have the choice
to change or remove the PIN. See page 95.
I forgot the PIN for Home. How do I rese t it?PINs are optional. See information regarding PINs on page 95. Your dealer
can reset the PIN for you.
CALL is not available on the Calculate route to screen.
Why? Your phone is not paired to HFL, or if
your phone is paired, it is in use;
press the HANG-UP button.
Problem Solution
My FM Traffic is missing an d is not displaying properly.
What is wrong? Verify the following:
• FM Traffic relies on a clear FM
signal. If the radio has poor signal
strength to traffic-broadc asting stations, traffic data may not be available.
• Check the traffic icon on the icon bar, and the icon options for traffic. See
page 61.
• It is possible that there is a te mporary technical problem with your
metropolitan area traffic. You can call Honda Cust omer Service to see if
there is an outage (page 126).
• If the situation persists, see your Honda dealer for assistance.
Problem
Solution
2011 Odyssey
