2011 GMC TERRAIN radio

Black plate (1,1)GMC Terrain Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-11
Service Publications Ordering Information . . . . . . 13-14
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to the dealer and to GMC.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved
by the dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

Black plate (16,1)GMC Terrain Owner Manual - 2011
13-16 Customer Information
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that
will assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in the
vehicle were operating.
.Whether or not the driver and
passenger safety belts were
buckled/fastened.
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal.
.How fast the vehicle was
traveling.

Black plate (18,1)GMC Terrain Owner Manual - 2011
13-18 Customer Information
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not causeinterference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could
void authorization to use this
equipment.

Black plate (1,1)GMC Terrain Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-30
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-64
Adjustments
Lumbar, Front Seats . . . . . . . . . . . 3-6
Air Cleaner/Filter, Engine . . . . . 10-15
Air Conditioning . . . . . . . . . . . . . . . . 8-3
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 8-6
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-5
Airbag Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-38
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-39
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-31
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-33
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-31 Airbag System (cont.)
What Will You See After
an Airbag Inflates? . . . . . . . . . . 3-31
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-29
Where Are the Airbags? . . . . . . 3-28
Airbags Passenger Status Indicator . . . 5-11
Readiness Light . . . . . . . . . . . . . . 5-11
Servicing Airbag-EquippedVehicles . . . . . . . . . . . . . . . . . . . . . 3-37
System Check . . . . . . . . . . . . . . . . 3-26
Alarm System Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-12
All-Wheel Drive . . . . . . . . . 9-37, 10-27
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-11
Antenna Multi-Band . . . . . . . . . . . . . . . . . . . . 7-18
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-12
Alarm System Messages . . . . . 5-28
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-37
Warning Light . . . . . . . . . . . . . . . . . 5-16 Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-82
Interior . . . . . . . . . . . . . . . . . . . . . . 10-86
Assistance Program, Roadside . . . . . . . . . . . . . . . 13-7, 13-9
Audio Players . . . . . . . . . . . . . . . . . 7-19 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-21
Audio System Radio Reception . . . . . . . . . . . . . . 7-18
Rear Seat (RSA) . . . . . . . . . . . . . 7-43
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic Climate Control System . . . . . . . . 8-3
Headlamp System . . . . . . . . . . . . . 6-3
Automatic Transmission . . . . . . . 9-34
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-15
Manual Mode . . . . . . . . . . . . . . . . . 9-35
Shift Lock ControlFunction Check . . . . . . . . . . . 10-28
Auxiliary Devices . . . . . . . . 7-28, 7-31

Black plate (8,1)GMC Terrain Owner Manual - 2011
i-8 INDEX
OilEngine . . . . . . . . . . . . . . . . . . . . . . 10-10
Engine Oil Life System . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-26
Pressure Light . . . . . . . . . . . . . . . . 5-18
Older Children, Restraints . . . . . 3-40
Online Owner Center . . . . . . . . . . 13-6
OnStar
®System . . . . . . . . . . . . . . . 1-26
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Ordering
Service Publications . . . . . . . . 13-14
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Overheating, Engine . . . . . . . . . . 10-21
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . 7-3, 7-5
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-31
Shifting Out of . . . . . . . . . . . . . . . . 9-32
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-15 Parking
Assist, Ultrasonic . . . . . . . . . . . . . 9-45
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-38
Brake and P (Park)
Mechanism Check . . . . . . . . 10-29
Over Things That Burn . . . . . . . 9-32
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-11
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Passenger Sensing System . . . 3-33
Perchlorate Materials
Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-30
Phone
Bluetooth . . . . . . . . . 7-45, 7-46, 7-51
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Retained Accessory (RAP) . . . 9-30
Seat Adjustment . . . . . . . . . . . . . . . 3-3
Steering Fluid . . . . . . . . . . . . . . . 10-23
Windows . . . . . . . . . . . . . . . . . . . . . 2-17 Pregnancy, Using Safety
Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-18
Program Courtesy Transportation . . . . 13-10
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-18
Statement . . . . . . . . . . . . . . . . . . 13-18
Radios AM-FM Radio . . . . . . . . . . . . . . . . . 7-11
CD/DVD Player . . . . . . . . . . . . . . . 7-21
Reception . . . . . . . . . . . . . . . . . . . . 7-18
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-14
Reading Lamps . . . . . . . . . . . . . . . . . 6-5
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . . . . . . 7-43
Rear Seat Entertainment
System . . . . . . . . . . . . . . . . . . . . . . . 7-33
Rear Seat Audio (RSA) . . . . . . . 7-43
Rear Seats . . . . . . . . . . . . . . . . . . . . . 3-9

Black plate (9,1)GMC Terrain Owner Manual - 2011
INDEX i-9
Rear Vision Camera (RVC) . . . . 9-47
Rear Window Washer/Wiper . . . . 5-4
Rearview MirrorAutomatic Dimming . . . . . . . . . . . 2-15
Reclining Seatbacks . . . . . . . . . . . . 3-6
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-52
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 11-6
Records Maintenance . . . . . . . . . . . . . . . . . . 11-9
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-79
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Bulbs . . . . . . . . . . . 10-38
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-40
Maintenance . . . . . . . . . . . . . . . . . . 11-8
Replacing Airbag System . . . . . . 3-40
Replacing LATCH System Parts After a Crash . . . . . . . . . . . 3-54 Replacing Safety Belt
System Parts After a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Reporting Safety Defects Canadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-47
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-30
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 5-27
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 9-17
Roadside Assistance
Program . . . . . . . . . . . . . . . . 13-7, 13-9
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . 2-18
Roof Rack System . . . . . . . . . . . . . . 4-2
Rotation, Tires . . . . . . . . . . . . . . . . 10-57
Routing, Engine Drive Belt . . . . . 12-4
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-33S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-10Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Extender . . . . . . . . . . . . . . . . . . . . . . 3-24
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-14
Lap-Shoulder Belt . . . . . . . . . . . . 3-20
Messages . . . . . . . . . . . . . . . . . . . . 5-28
Reminders . . . . . . . . . . . . . . . . . . . . 5-10
Replacing After a Crash . . . . . . 3-25
Use During Pregnancy . . . . . . . . 3-24
Safety Defects Reporting Canadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8
Safety System Check . . . . . . . . . . 3-24
Satellite Radio . . . . . . . . . . . . . . . . . 7-14
Scheduled Maintenance . . . . . . . 11-2
Scheduling Appointments . . . . . 13-10
Seats
Adjustment, Front . . . . . . . . . . . . . . 3-3
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . . 3-8
Lumbar Adjustment, Front . . . . . 3-6