2011 GMC TERRAIN ECO mode

Black plate (4,1)GMC Terrain Owner Manual - 2011
13-4 Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They
are interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See
Customer Assistance Offices
(U.S. and Canada) on page 13‑4 or
Customer Assistance Offices
(Mexico) on page 13‑5 for more
information.
Customer Assistance
Offices (U.S. and Canada)
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-800-462-8583 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-462-8782

Black plate (13,1)GMC Terrain Owner Manual - 2011
Customer Information 13-13
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program (U.S.
and Canada) on page 13‑7or
Roadside Assistance Program
(Mexico) on page 13‑9. Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑31.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine GM parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.

Black plate (4,1)GMC Terrain Owner Manual - 2011
i-4 INDEX
Driving for Better FuelEconomy . . . . . . . . . . . . . . . . . . . . . 1-25
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-33
DVD/CD Player . . . . . . . . . . . . . . . . 7-21
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-54
ECO Button . . . . . . . . . . . . . . . . . . . 9-36
Economy Mode Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-36
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . 9-64
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-40
Fuses . . . . . . . . . . . . . . . . . . . . . . 10-39
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-42
Engine Air Cleaner/Filter . . . . . . . . . . . 10-15
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 5-13
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-17 Engine (cont.)
Coolant Heater . . . . . . . . . . . . . . . 9-30
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-10
Cooling System . . . . . . . . . . . . . 10-16
Cooling System Messages . . . 5-25
Cover . . . . . . . . . . . . . . . . . . . . . . . 10-10
Drive Belt Routing . . . . . . . . . . . . 12-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-32
Overheating . . . . . . . . . . . . . . . . 10-21
Power Messages . . . . . . . . . . . . . 5-26
Pressure Light . . . . . . . . . . . . . . . . 5-18
Running While Parked . . . . . . . . 9-33
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-29
Engine Oil Life System . . . . . . . . . . . . . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-26
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-5
Equipment, Towing . . . . . . . . . . . . 9-63
Event Data Recorders . . . . . . . . 13-16
Extender, Safety Belt . . . . . . . . . . 3-24
Exterior Lamp Controls . . . . . . . . . 6-1
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Filter, Engine Air Cleaner . . . . . . . . . 10-15
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-2
Flashers, Hazard Warning . . . . . . 6-3
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-65 Changing . . . . . . . . . . . . . . . . . . . 10-67
Floor Mats . . . . . . . . . . . . . . . . . . . . 10-89
Fluid Automatic Transmission . . . . 10-15
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-25
Power Steering . . . . . . . . . . . . . 10-23
Washer . . . . . . . . . . . . . . . . . . . . . 10-23
Fog Lamps
Bulb Replacement . . . . . . 6-4, 10-35
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-52 Additives . . . . . . . . . . . . . . . . . . . . . 9-53
E85 (85% Ethanol) . . . . . . . . . . . 9-54
Economy Light . . . . . . . . . . . . . . . 5-18

Black plate (5,1)GMC Terrain Owner Manual - 2011
INDEX i-5
Fuel (cont.)Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-57
Filling the Tank . . . . . . . . . . . . . . . 9-55
Fuels in Foreign Countries . . . . 9-53
Gasoline Specifications . . . . . . . 9-52
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Low Fuel Warning Light . . . . . . . 5-19
Recommended . . . . . . . . . . . . . . . 9-52
Requirements, California . . . . . 9-53
System Messages . . . . . . . . . . . . 5-27
Fuel Economy Driving . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Fuel Economy Mode . . . . . . . . . . . 9-36
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 10-39
Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-40
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-42G
GasolineSpecifications . . . . . . . . . . . . . . . . . 9-52
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 5-10
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-9
Speedometer . . . . . . . . . . . . . . . . . . 5-9
Tachometer . . . . . . . . . . . . . . . . . . . . 5-9
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . 5-7
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-57
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-7
H
Hazard Warning Flashers . . . . . . . 6-3
Head Restraints . . . . . . . . . . . . . . . . 3-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . 10-31
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-3
Bulb Replacement . . . . . . . . . . 10-33
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-34
High-Beam On Light . . . . . . . . . . 5-19
High/Low Beam Changer . . . . . . 6-2
Lamps On Reminder . . . . . . . . . 5-20
Heated Front Seats . . . . . . . . . . . . . 3-8
Heated Mirrors . . . . . . . . . . . . . . . . . 2-15
Heater Engine Coolant . . . . . . . . . . . . . . . 9-30
Heating and Air Conditioning . . . . . . . . . . . . . . . 8-1, 8-3

Black plate (7,1)GMC Terrain Owner Manual - 2011
INDEX i-7
LocksDoor . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Loss of Control . . . . . . . . . . . . . . . . . 9-6
Low Fuel Warning Light . . . . . . . . 5-19
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-49
Lumbar Adjustment . . . . . . . . . . . . . 3-6 Front Seats . . . . . . . . . . . . . . . . . . . . 3-6
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . 11-9
Maintenance Schedule Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 11-6
Scheduled Maintenance . . . . . . 11-2
Malfunction Indicator Lamp . . . . 5-13
Manual Mode . . . . . . . . . . . . . . . . . . 9-35
Mass Storage Media (MEM) . . . 7-24
Memory Features . . . . . . . . . . . . . . . 1-9 Messages
Airbag System . . . . . . . . . . . . . . . . 5-28
Anti-Theft Alarm System . . . . . . 5-28
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-24
Brake System . . . . . . . . . . . . . . . . 5-24
Compass . . . . . . . . . . . . . . . . . . . . . 5-24
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-25
Engine Cooling System . . . . . . . 5-25
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-26
Engine Power . . . . . . . . . . . . . . . . 5-26
Fuel System . . . . . . . . . . . . . . . . . . 5-27
Key and Lock . . . . . . . . . . . . . . . . . 5-27
Object Detection System . . . . . 5-27
Ride Control System . . . . . . . . . . 5-27
Safety Belt . . . . . . . . . . . . . . . . . . . . 5-28
Service Vehicle . . . . . . . . . . . . . . . 5-28
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Transmission . . . . . . . . . . . . . . . . . 5-29
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-24
Vehicle Reminder . . . . . . . . . . . . . 5-29 Mirrors
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-15
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-14
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-15
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 2-15
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-52
Multi-Band Antenna . . . . . . . . . . . . 7-18
N
Navigation Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-17
Net, Convenience . . . . . . . . . . . . . . 4-2
New Vehicle Break-In . . . . . . . . . . 9-26
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-27
Odometer . . . . . . . . . . . . . . . . . . . . . . . 5-9
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-7 Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-6