2011 GMC CANYON ESP

Bla ck pla te (4 8,1 )
G M C Can yon Owner M an ual - 2011
9 -4 8 Driv in g an d Opera tin gIf th e ig n it io n is on when th e park in g
b ra ke is re le ase d, th e bra ke syste m
w arn in g lig h t w ill g o off.
N otic e : Driv in g wit h th e park in g
b ra k e on ca n overh eat th e bra ke
s y ste m an d cau se pre m atu re
w ear or dam ag e to bra k e syste m
p arts . M ake su re th at th e park in g
b ra k e is fu lly re le a sed an d th e
b ra k e warn in g lig ht is off befo re
d riv in g.
I f yo u are to w in g atr a il e r and are
p a rk in g on any hill , se e Driv in g
C ha ra cte ris tic s an d To w in g Tip s on
p a ge 95 9.
B ra ke Assis tT his ve hic le has a bra ke assis t
f e atu re desig ned to assis t th e driv e r
i n sto ppin g or decre a sin g ve hic le
s p eed in em erg e ncy driv in g
c o ndit io ns. T his fe atu re use s th e
s ta bili t y syste m hyd ra u lic bra ke
c o ntr o lm odule to su p ple m en t
t h e pow er bra ke sys te m und er
c o ndit io ns where th e driv e r has
q uic kly an d fo rc e fu ll y app li e d th e
b ra ke pedalin an atte m pt to qu ic kly
s to p or slo w do w n th e ve hic le . T he
s ta bili t y syste m hyd ra u lic bra ke
c o ntr o lm odule in cre a se s bra ke
p re ssu re at each co rn er of th e
v e hic le until th e AB S activ a te s.
M in or bra ke ped alp uls a tio n or
p edalm ove m ent durin g th is tim e
i s norm ala nd th e driv e r sh ould
c o ntin ue to apply th e bra ke peda l
a s th e driv in g sit u a tio n dic ta te s.
T he bra ke assis t fe atu re will
a uto m atic a lly dis e n gag e whe n
t h e bra ke pe dalis re le ase d or
b ra ke pedalp re ssu re is quic kly
d ecre ase d.
R id e Contr o lS yste m sTra ctio n Contr o l
S yste m (T C S)The Tra ctio n Contr o lS yste m (T C S)
i s part of S ta biliT ra k. T C S li m it s
w heelsli p whic h is esp ecia lly use fu l
i n slip pery ro ad co ndit io ns. T he
s yste m opera te s only if it se nse s
t h a t any of th e wheels are sp in nin g
o r be gin nin g to lo se tr a ctio n. W hen
t h is ha ppens, T C S applie s th e
b ra ke s to lim it w heelsp in and als o
r e duce s engin e pow er. T he syste m
m ay be heard or fe lt w hile it is
w ork in g. T his is norm ala nd does
n o t m ean th ere is a pro ble m wit h
t h e ve hic le .
N otic e: If th e wheel( s ) of one ax le
i s all o w ed to sp in excessiv ely
w hil e th e Sta b iliT ra k
®, A BS,b ra ke
w arn in g lig h ts , an d an y re le van t
D IC messag es are dis p la yed ,th e
t r a n sfe r case co uld be dam ag ed .

Bla ck pla te (1 5,1 )
G M C Can yon Owner M an ual - 2011
V eh ic le Care 10-1 5
A uto m atic Tra n sm is sio n
F lu idW hen to Check an d Chan ge
A uto m atic Tra n sm is sio n Flu idA good tim e to ch eck th e auto m atic
t r a nsm is sio n flu id le ve lis when th e
e ngin e oil is ch ange d.
C hange th e flu id an d filt e r at th e
i n te rv a ls lis te d in Sch edule d
M ain te na nce on page 11 2 , and be
s u re to use th e tr a n sm is sio n flu id
l is te d in Reco m m end ed Flu id s and
L ubric a n ts on pa ge 11 6 .H ow to Check Auto m atic
T ra n sm is sio n Flu idB eca use th is ope ra tio n ca n be a
l it tle dif f ic u lt , it m ay be decid ed to
h ave th is do ne at th e deale r se rv ic e
d epa rtm en t.
I f not ta ke n to th e de ale r, be su re to
f o llo w all th e in str u ctio ns here , or a
f a ls e re a din g on th e dip stic k co uld
r e su lt . N
otic e: To o much or to o
l it tle flu id can dam ag e th e
t r a n sm is s io n.To o much can
m ean th at so m eof th e flu id co uld
c o m eout an d fa ll o n hot en gin e
p arts or ex h au st sy ste m parts ,
s ta rtin g afir e . To o li t t le flu id
c o uld cau se th e tr a n sm is sio n
t o overh ea t. B e su re to get an
a ccu ra te re ad in g if ch ec kin g th e
t r a n sm is s io n flu id .
W ait at le ast 30 m in u te s befo re
c h eckin g th e tr a nsm is sio n flu id le ve l
i f th e ve hic le has be en driv e n:
.
W hen ou ts id e te m pera tu re s are
a bove 32°C (9 0°F ).
.
A thig h sp ee d fo r qu it e awhile .
.
In he avy tr a ffic  esp e cia ll y in
h ot w eath er.
.
W hile pullin g atr a ile r.
T o get th e rig h t re a din g, th e flu id
s h ould be at norm alo pe ra tin g
t e m pera tu re , w hic h is 82 °C to 93°C
( 1 80°F to 200°F ). G
et th e ve hic le warm ed up by
d riv in g about 24 km (1 5 m i) w hen
o u ts id e te m pera tu re s are above
1 0 °C (5 0°F ). If it is co ld er th an 10°C
( 5 0°F ), driv e th e ve hic le in 3(T hir d )
u n til th e engin e te m pera tu re gauge
m ove s and th en re m ain s ste ady fo r
1 0 m in ute s.
A co ld flu id ch eck ca n be made
a ft e r th e ve hic le has been sit tin g
f o r eig ht hours or m ore wit h th e
e n gin e off, but th is is use d only
a s a re fe re nce . Let th e engin e ru n
a t id le fo r fiv e min ute s if outs id e
t e m pera tu re s are 10°C (5 0°F ) or
m ore . If it is co ld er th an 10°C
( 5 0°F ), th e engin e may have to
i d le lo nger. S hould th e flu id le ve lb e
l o w durin g th is co ld ch eck, ch eck
t h e flu id hot befo re addin g flu id .
C heck in g th e flu id hot giv e s a more
a cc u ra te re adin g of th e flu id le ve l.

Bla ck pla te (7 2,1 )
G M C Can yon Owner M an ual - 2011
1 0-7 2 Veh ic le CareIf a Tir e Goes Fla tIt is unu su a lfo r a tir e to blo w out
w hile yo u are driv in g , esp ecia lly if
y o u main ta in yo ur ve hic le 's tir e s
p ro p erly . If air goes ou t of a tir e , it is
m uch more lik e ly to le ak out slo w ly .
B ut if yo u sh ould eve r have a
b lo w out, he re are afe w tip s ab out
w hat to exp e ct and what to do:
I f a fr o nt tir e fa ils , th e fla t tir e
c re ate s a dra g th a t pulls th e ve hic le
t o w ard th at sid e. Ta ke yo ur fo ot off
t h e acc e le ra to r peda la nd grip th e
s te erin g wheelfir m ly . S te er to
m ain ta in la n e po sit io n , and th en
g ently bra ke to a sto p, w ell o ff th e
r o ad , if possib le .
A re ar blo w ou t, partic u la rly on a
c u rv e , acts m uch lik e a skid and
m ay re quir e th e sa m e co rre ctio n
y o u wou ld use in askid . In any re ar
b lo w out re m ove yo u r fo o t fr o m th e a
cc e le ra to r ped al. G et th e ve hic le
u nder co ntr o lb y ste erin g th e way
y o u want th e ve h ic le to go. It m ay
b e ve ry bum py an d nois y, but yo u
c a n stil l ste er. G en tly bra ke to a
s to p, w ell o ff th e ro ad , if po ss ib le .
{
W ARNIN G
D riv in g on afla t tir e will ca use
p erm anent dam age to th e tir e .
R e-in fla tin g atir e aft e r it has
b een driv e n on while se ve re ly
u nderin fla te d or fla t m ay ca use
a blo w out and ase rio us cra sh .
N eve r atte m pt to re -in fla te atir e
t h at has be en driv e n on while
s e ve re ly un derin fla te d or fla t.
H ave yo ur de ale r or an auth oriz e d
t ir e se rv ic e ce nte r re pair or
r e pla ce th e fla t tir e as so on as
p ossib le .
{
W ARNIN G
Lif tin g ave hic le and gettin g
u n der it to do main te nance or
r e pair s is dangero us wit h out th e
a p pro pria te sa fe ty equip m ent and
t r a in in g. If a ja ck is pro vid ed wit h
t h e ve hic le , it is desig ned only fo r
c h angin g a fla t tir e . If it is use d fo r
a n yth in g els e , yo u or oth ers co uld
b e badly in ju re d or kill e d if th e
v e hic le slip s off th e ja ck . If a ja ck
i s pro vid ed wit h th e ve hic le , only
u se it fo r ch angin g afla t tir e .
I f a tir e goes fla t, th e next part
s h ow s how to use th e ja ck in g
e q uip m ent to ch ange a fla t tir e
s a fe ly .
I f a tir e goes fla t, avo id fu rth er tir e
a n d wheeld am age by driv in g slo w ly
t o ale ve lp la ce , w ell o ff th e ro ad,
i f possib le . T urn on th e haza rd
w arn in g fla sh ers . S ee Haza rd
W arn in g Fla sh ers on page 63 .

Bla ck pla te (1 ,1 )
G M C Can yon Owner M an ual - 2011
C usto m er In fo rm atio n 13-1
C usto m er
I n fo rm atio nC usto m er In fo rm atio nC usto m er S atis fa ctio n
P ro ce dure (U .S .and
C anada ) .... .... .. .... .... .. 13-1
C usto m er S atis fa ctio n
P ro ce dure (M exic o ) .. .. .. .. 13-3
C usto m er A ssis ta n ce Off ic e s
( U .S .and Can ad a) ... . . . ... 13-5
C usto m er A ssis ta n ce Off ic e s
( M exic o ) .... . .. ... .... ... ... 13-5
C usto m er A ssis ta n ce fo r Te xt
T e le ph one (T TY )U se rs (U .S .
a nd Can ad a) ... . ..... ...... 13 -6
O nlin e Owne r C en te r ... . .. .. 13-6
G M Mob il it y Reim bu rs e m ent
P ro gra m (U .S .an d
C anada ) .... .... .. .... .... .. 13-7
R oadsid e Assis ta nce Pro gra m
( U .S .and Can ad a) ... . . . ... 13-8
R oadsid e Assis ta nce
P ro gra m (M exic o ) .... .. .. . 13-1 0
S ch edulin g Serv ic e
A ppo in tm en ts (U .S .and
C anada ) .... . .. .. ... .. .. . . 13-1 0 C
ourte sy Tra nsp orta tio n
P ro gra m (U .S .an d
C ana da) .... .. .. .. ... .. .. .. 13 -1 1
C olli s io n Dam ag e Repair
( U .S .and Canad a) ... . ... . 13-1 2
S erv ic e Pub lic a tio ns
O rd erin g In fo rm atio n .. .. . . 13-1 5
R ep ortin g Safe ty Defe ctsR eportin g Safe ty Defe cts to
t h e Unit e d Sta te s
G ove rn m ent ... . . .. .. .. .. .. 13-1 6
R eportin g Safe ty Defe cts to
t h e Cana dia n
G ove rn m ent ... . . .. .. .. .. .. 13-1 6
R eportin g Safe ty Defe cts to
G enera lM oto rs ... . . ..... . 13 -1 7V eh ic le Data Rec o rd in g an d
P riv acyV ehic le Data Reco rd in g and
P riv a cy .. .. .. .. ... .. .. .. .. . 13 -1 7
E ve nt D ata Reco rd ers ... . . . 13-1 7
O nS ta r
®... . .. ..... ..... .. .. 13 -1 8
R adio Fre que ncy
I d entif ic a tio n (R FID ).. .. .. . 13-1 9
R adio Fre que ncy
S ta te m en t ... .. . .. ... ... .. . 13-1 9
C usto m er In fo rm atio nC usto m er Satis fa ctio n
P ro ced ure (U .S .an d
C an ad a)Y ou r sa tis fa ctio n and goodw ill a re
i m porta nt to yo ur deale r and to
G M C.N orm ally , any co nce rn s
w it h th e sa le s tr a nsa ctio n or th e
o pera tio n of th e ve hic le wil l b e
r e so lv e d by th e deale r's sa le s or
s e rv ic e departm ents . S om etim es,
h ow eve r, desp it e th e best in te ntio n s
o f all co nce rn ed, m is u nders ta ndin g s
c a n occu r. If yo ur co nce rn has not
b een re so lv e d to yo ur sa tis fa ctio n,
t h e fo llo w in g ste ps sh ould be ta ke n:
S TE P ONE: Dis c u ss yo ur co nce rn
w it h amem ber of deale rs h ip
m anagem ent. N orm ally , co nce rn s
c a n be quic kly re so lv e d at th at le ve l.
I f th e matte r has alr e ady been
r e vie w ed wit h th e sa le s, se rv ic e ,
o r parts m anager, co nta ct th e ow ner
o f th e deale rs h ip or th e genera l
m anager.

Bla ck pla te (4 ,1 )
G M C Can yon Owner M an ual - 2011
1 3-4 Custo m er In fo rm atio nC usto m er A ss is ta n ce
P ro ced ureO wner sa tis fa ctio n and goo dw ill a re
v e ry im po rta nt to yo ur deale r and
G en era lM oto rs .
N orm ally , an y pro ble m wit h th e
t r a nsa ctio n , sa le , or usa ge of
y o ur ve hic le must be han d le d
b y yo u r dea le r sa le s or se rv ic e
d epartm ents . H ow eve r, w e
r e co gniz e th at desp it e th e good
i n te ntio ns of all p artie s in vo lv e d,
s o m etim es a mis u nde rs ta ndin g
m ay occu r.
I f yo u ha ve apro ble m th at has not
b een sa tis fa cto rily ha nd le d th ro ugh
t h e norm alm ea ns, w e su ggest th e
f o llo w in g ste ps:
S TE P ONE
E xp la in yo ur ca se to th e deale r
s e rv ic e age nt, se rv ic e manager,
d eale r sa le s agen t, or sa le s
m anag er, dep endin g on yo ur ca se . M
ake su re th at th ey ha ve all
n ece ssa ry in fo rm atio n . T he y
a re in te re ste d in yo u r co n tin ua l
s a tis fa ctio n .
S TE P TW O
I f yo u are no t sa tis fie d, ple a se
c o nta ct th e genera lm anag er or th e
d eale rs h ip ow ne r to ask fo r th eir
h elp . If th e y are not able to re so lv e
y o ur ca se , ask th em to co n ta ct th e
r ig ht people at G enera lM oto rs fo r
s u pport, if nee ded .
S TE P TH REE
I f yo ur ca se is not re so lv e d in a
r e aso nable am ou nt of tim e by yo ur
d eale r, ple a se ca ll th e Gen era l
M oto rs Custo m er A ssis ta nce
C ente r(C AC )and pro vid e th e
f o ll o w in g in fo rm atio n :
.
N am e
.
Addre ss
.
P hone num be r
.
M odelye ar
.
B ra nd
.
V ehic le Id entif ic a tio n
N um ber(V IN )
.
M il e age
.
D eliv e ry date
.
D escrip tio n of th e pro ble m
.
D eale rs h ip nam e
.
Deale rs h ip addre ss
S ee Custo m er A ssis ta nce Offic e s
( U .S .and Canada) on page 13 5
o r C usto m er A ssis ta nce Offic e s
( M exic o ) on page 135 fo r m ore
i n fo rm atio n.