Black plate (22,1)GMC Acadia/Acadia Denali Owner Manual - 2011
1-22 In Brief
3. If the vehicle has DriverInformation Center (DIC)
buttons: Press and hold the
set/reset button until “100%”is
displayed. Three chimes sound
and the CHANGE ENGINE OIL
SOON message goes off.
If the vehicle does not have
Driver Information Center (DIC)
buttons: Press and hold the
trip odometer reset stem until
OIL LIFE REMAINING shows
“100%.” Three chimes sound
and the CHANGE ENGINE OIL
SOON message goes off.
4. Turn the key to LOCK/OFF.
See Engine Oil Life System on
page 10‑11.Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving
tips to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate,
use cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Assistance
Program
U.S.: 1-800-GMC-8782
(1‐800‐462-8782)
TTY Users (U.S.): 1-888-889-2438
Canada: 1-800-268-6800
Mexico: 01-800-466-0801
As the owner of a new GMC, you
are automatically enrolled in the
Roadside Assistance program.
See Roadside Assistance Program
(U.S. and Canada) on page 13‑8
or Roadside Assistance Program
(Mexico) on page 13‑10 for more
information.
Black plate (13,1)GMC Acadia/Acadia Denali Owner Manual - 2011
Instruments and Controls 5-13
Speedometer
The speedometer shows the
vehicle's speed in either kilometers
per hour (km/h) or miles per
hour (mph).
Odometer
The odometer shows how far the
vehicle has been driven, in either
kilometers or miles.
This vehicle has a tamper-resistant
odometer. If the vehicle needs a
new odometer installed, the new
one is set to the mileage of the old
odometer. If this is not possible, it is
set at zero and a label is put on the
driver door to show the old mileage
reading.
Tachometer
The tachometer displays the
engine speed in revolutions per
minute (rpm).
Fuel Gauge
MetricEnglish
When the ignition is on, the fuel
gauge shows how much fuel is
left in the tank.
An arrow in the fuel gauge indicates
the side of the vehicle the fuel door
is on.
The gauge will first indicate empty
before the vehicle is out of fuel,
the vehicle's fuel tank should be
filled soon.
When the fuel tank is low on fuel,
the FUEL LEVEL LOW message will
appear on the Driver Information Center (DIC). For more information
see
Fuel System Messages on
page 5‑41.
Here are some situations that may
occur with the fuel gauge. None of
these indicate a problem with the
fuel gauge..At the gas station, the fuel pump
shuts off before the gauge
reads full.
.It takes a little more or less fuel
to fill up than the fuel gauge
indicated. For example, the
gauge may have indicated the
tank was half full, but it actually
took a little more or less than
half the tank's capacity to fill
the tank.
.The gauge goes back to empty
when the ignition is turned off.
Black plate (28,1)GMC Acadia/Acadia Denali Owner Manual - 2011
5-28 Instruments and Controls
TRIP A and TRIP B
Press the trip/fuel button until
TRIP A or TRIP B displays.
This display shows the current
distance traveled in either
kilometers (km) or miles (mi) since
the last reset for each trip odometer.
Both trip odometers can be used at
the same time. Pressing the trip
odometer reset stem will also
display the trip odometers.
Each trip odometer can be reset
to zero separately by pressing the
set/reset button or the trip odometer
reset stem while the desired trip
odometer is displayed.
The trip odometer has a feature
called retroactive reset. This can
be used to set the trip odometer to
the number of kilometers (miles)
driven since the ignition was last
turned on. This can be used if the
trip odometer is not reset at the
beginning of the trip.To use the retroactive reset feature,
press and hold the set/reset button
for at least four seconds. The trip
odometer will display the number of
kilometers (km) or miles (mi) driven
since the ignition was last turned
on and the vehicle was moving.
Once the vehicle begins moving,
the trip odometer will accumulate
mileage. For example, if the vehicle
was driven 8 km (5 miles) before
it is started again, and then the
retroactive reset feature is activated,
the display will show 8 km (5 miles).
As the vehicle begins moving, the
display will then increase to 8.2 km
(5.1 miles), 8.4 km (5.2 miles), etc.
If the retroactive reset feature is
activated after the vehicle is started,
but before it begins moving, the
display will show the number of
kilometers (km) or miles (mi) that
were driven during the last ignition
cycle.
RANGE
Press the trip/fuel button until
RANGE displays. This display
shows the approximate number
of remaining kilometers (km) or
miles (mi) the vehicle can be driven
without refueling. The display will
show LOW if the fuel level is low.
The fuel range estimate is based
on an average of the vehicle's fuel
economy over recent driving history
and the amount of fuel remaining
in the fuel tank. This estimate will
change if driving conditions change.
For example, if driving in traffic and
making frequent stops, this display
may read one number, but if the
vehicle is driven on a freeway, the
number may change even though
the same amount of fuel is in the
fuel tank. This is because different
driving conditions produce different
fuel economies. Generally, freeway
driving produces better fuel
economy than city driving.
Fuel range cannot be reset.
Black plate (31,1)GMC Acadia/Acadia Denali Owner Manual - 2011
Instruments and Controls 5-31
To use the retroactive reset feature,
press and hold the trip odometer
reset stem for at least four seconds.
The trip odometer will display
the number of kilometers (km)
or miles (mi) driven since the
ignition was last turned on and
the vehicle was moving. Once the
vehicle begins moving, the trip
odometer will accumulate mileage.
For example, if the vehicle was
driven 8 km (5 miles) before it
is started again, and then the
retroactive reset feature is activated,
the display will show 8 km (5 miles).
As the vehicle begins moving, the
display will then increase to 8.2 km
(5.1 miles), 8.4 km (5.2 miles), etc.
If the retroactive reset feature is
activated after the vehicle is started,
but before it begins moving, the
display will show the number of
kilometers (km) or miles (mi) that
were driven during the last ignition
cycle.OIL LIFE
To access this display, the vehicle
must be in P (Park). Press the
trip odometer reset stem until
OIL LIFE REMAINING displays.
This display shows an estimate of
the oil's remaining useful life. If you
see 99% OIL LIFE REMAINING on
the display, that means 99% of the
current oil life remains. The engine
oil life system will alert you to
change the oil on a schedule
consistent with your driving
conditions.
When the remaining oil life is low,
the CHANGE ENGINE OIL SOON
message will appear on the display.
See
“CHANGE ENGINE OIL SOON”
under Engine Oil Messages on
page 5‑40. You should change the oil as soon as you can. See
Engine
Oil on page 10‑8. In addition to the
engine oil life system monitoring
the oil life, additional maintenance
is recommended in the Maintenance
Schedule in this manual.
See Scheduled Maintenance on
page 11‑2 for more information.
Remember, you must reset the
OIL LIFE display yourself after each
oil change. It will not reset itself.
Also, be careful not to reset the
OIL LIFE display accidentally at any
time other than when the oil has just
been changed. It cannot be reset
accurately until the next oil change.
To reset the engine oil life system,
see Engine Oil Life System on
page 10‑11.
Black plate (5,1)GMC Acadia/Acadia Denali Owner Manual - 2011
Vehicle Care 10-5
To order the proper service manual,
seeService Publications Ordering
Information on page 13‑15.
This vehicle has an airbag system.
Before attempting to do your own
service work, see Servicing the
Airbag-Equipped Vehicle on
page 3‑45.
Keep a record with all parts receipts
and list the mileage and the date
of any service work performed.
See Maintenance Records on
page 11‑10.Hood
To open the hood, do the following:
1. Pull the hood release handle
with this symbol on it. It is
located under the instrument
panel on the driver's side of
the vehicle.
2. At the front of the vehicle, pull up on the center of the hood,
and push the secondary hood
release to the right. 3. After you have partially
lifted the hood, gas struts
will automatically take over
to lift and hold the hood in
the fully open position.
Before closing the hood, be sure all
filler caps are on properly.
Pull the hood down to close.
Lower the hood until the lifting
pressure of the strut is reduced.
Then allow the hood to fall and latch
into place under its own weight.
Check to make sure the hood is
closed. If the hood does not fully
latch, gently push the hood down
at the front and center of the hood
until it is completely latched.
Black plate (11,1)GMC Acadia/Acadia Denali Owner Manual - 2011
Vehicle Care 10-11
Engine Oil Additives/Engine
Oil Flushes
Do not add anything to the oil.
The recommended oils with the
dexos specification and displaying
the dexos certification mark are all
that is needed for good performance
and engine protection.
Engine oil system flushes are not
recommended and could cause
engine damage not covered by
the vehicle warranty.
What to Do with Used Oil
Used engine oil contains certain
elements that can be unhealthy for
your skin and could even cause
cancer. Do not let used oil stay on
your skin for very long. Clean your
skin and nails with soap and water,
or a good hand cleaner. Wash or
properly dispose of clothing or rags
containing used engine oil. See the
manufacturer's warnings about the
use and disposal of oil products.
Used oil can be a threat to the
environment. If you change your
own oil, be sure to drain all the
oil from the filter before disposal.
Never dispose of oil by putting it
in the trash or pouring it on the
ground, into sewers, or into streams
or bodies of water. Recycle it by
taking it to a place that collects
used oil.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on engine revolutions and engine
temperature, and not on mileage.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably.
For the oil life system to work
properly, the system must be reset
every time the oil is changed.
When the system has calculated
that oil life has been diminished,
it indicates that an oil change is
necessary. A CHANGE ENGINE
OIL SOON message comes on.
Change the oil as soon as possible
within the next 600 miles (1 000 km).
Black plate (2,1)GMC Acadia/Acadia Denali Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S.,
call 1-800-462-8782. In Canada,
call General Motors of Canada
Customer Communication at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left
of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility.
That is why we suggest following
Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and the
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filling out a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with
the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue
its participation in this program.
Black plate (4,1)GMC Acadia/Acadia Denali Owner Manual - 2011
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have
all necessary information.
They are interested in your
continual satisfaction.STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5
or Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.