ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Warranty Guide or visit our
website at www.ford.ca for information on:
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Roadside Emergencies
278
2011 Taurus(500)
Owners Guide, 1st Printing
USA(fus)
E
Electronic message center .........19
Emergencies, roadside
jump-starting ..........................305
running out of fuel .........304, 348
Emission control system ..........352
Engine ........................................369
cleaning ...................................318
coolant .....................................337
fail-safe cooling .......................341
idle speed control ...................335
lubrication specifications .......366
refill capacities ........................366
service points ..................328–329
Engine block heater .................241
Engine oil ..................................331
change oil soon warning,
message center .......................331
checking and adding ..............331
dipstick ....................................331
filter, specifications ................365
refill capacities ........................366
specifications ..........................366
Event data recording ....................7
Exhaust fumes ..........................240
F
Fail safe cooling ........................341
Fleet MyKey programming ......108
Floor mats .................................105
Fluid capacities .........................366
Four-Wheel Drive vehicles
driving off road .......................271
Fuel ............................................343
calculating fuel
economy ............................21, 349cap ...........................................345
capacity ...................................366
choosing the right fuel ...........347
detergent in fuel .....................348
filler funnel .............................348
filling your vehicle
with fuel ..................343, 345, 350
filter, specifications ........343, 365
fuel pump shut-off ..................279
improving fuel economy ........349
octane rating ...................347, 369
quality ......................................347
running out of fuel .........304, 348
safety information relating to
automotive fuels .....................343
Fuses ..........................................280
G
Garage door opener ..................101
Gas cap (see Fuel cap) ............345
Gas mileage (see Fuel
economy) ...................................349
Gauges .........................................17
H
Hazard flashers .........................279
Headlamps ...................................62
aiming ........................................67
autolamp system .......................62
bulb specifications ....................70
daytime running lights .............66
flash to pass ..............................66
high beam .................................63
replacing bulbs .........................71
turning on and off ....................62
Heating
heating and air conditioning
system ...........................51, 54, 56
Index
402
2011 Taurus(500)
Owners Guide, 1st Printing
USA(fus)
