ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
DEF or Diesel Exhaust Fluid is available at most Ford or Lincoln
Mercury Dealers. To locate a local dealer you may do so via the following
options: via the internet www.dealerconnection.com , or call the Ford
Roadside Assistance center at 1-800-241-3673 or via the Department of
Energy’s website to find other retailers
http://www.afdc.energy.gov/afdc/locator/def.
Roadside Emergencies
311
2011 F-250/350/450/550(f23)
Owners Guide, 1st Printing
USA(fus)
refill capacities ........................400
service points ..................362–364
Engine block heater .................263
Engine oil ..................................366
checking and adding ..............366
dipstick ....................................366
filter, specifications ........367, 399
recommendations ...................367
refill capacities ........................400
Event data recording ....................8
Exhaust fumes ..........................262
F
Fail safe cooling ........................374
Fleet MyKey programming ......126
Flexible Fuel Vehicle
(FFV) .........................................377
Floor mats .................................120
Fluid capacities .........................400
Fog lamps ....................................87
Four-Wheel Drive vehicles .......293
driving off road .......................299
electronic shift ................294, 298
indicator light .........................295
lever operated shift ................295
manual locking hubs ..............293
preparing to drive your
vehicle .....................................278
Fuel ............................................377
calculating fuel
economy ............................25, 384
cap ...........................................380
capacity ...................................400
choosing the right fuel ...........381
detergent in fuel .....................383
filling your vehicle
with fuel ..................377, 380, 384filter, specifications ........377, 399
fuel pump shut-off ..................313
improving fuel economy ........384
octane rating ...................382, 404
quality ......................................382
running out of fuel .................383
safety information relating to
automotive fuels .....................377
Fuel - flex fuel vehicle
(FFV) .........................377, 381–382
Fuses ..................................313–314
G
Garage door opener ..................115
Gas cap (see Fuel cap) ............380
Gas mileage
(see Fuel economy) .................384
Gauges .........................................21
H
Hazard flashers .........................312
Headlamps ...................................86
aiming ..................................88–89
autolamp system .......................86
daytime running lights .............88
flash to pass ..............................87
high beam .................................87
replacing bulbs .........................92
turning on and off ....................86
Heating
heating and air conditioning
system .................................78, 81
Hill descent mode .....................275
Hill launch assist .......................287
Hood ..........................................362
Index
437
2011 F-250/350/450/550(f23)
Owners Guide, 1st Printing
USA(fus)
