2011 FORD MUSTANG change time

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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•Have the vehicle loading and distribution the same every time.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
Maintenance and Specifications
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Do not make any unauthorized changes to your vehicle or engine. By
law, vehicle owners and anyone who manufactures, repairs, services,
sells, leases, trades vehicles, or supervises a fleet of vehicles are not
permitted to intentionally remove an emission control device or prevent
it from working. Information about your vehicle’s emission system is on
the Vehicle Emission Control Information Decal located on or near the
engine. This decal also lists engine displacement.
Please consult yourWarranty Guidefor complete emission warranty
information.
On-board diagnostics (OBD-II)
Your vehicle is equipped with a computer that monitors the engine’s
emission control system. This system is commonly known as the
on-board diagnostics system (OBD-II). The OBD-II system protects the
environment by ensuring that your vehicle continues to meet
government emission standards. The OBD-II system also assists your
authorized dealer in properly servicing your vehicle. When the service
engine soon
indicator illuminates, the OBD-II system has detected
a malfunction. Temporary malfunctions may cause the service engine
soon
indicator to illuminate. Examples are:
1. The vehicle has run out of fuel—the engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel—the engine may misfire or run
poorly.
3. The fuel fill inlet may not have been properly closed. SeeEasy Fuel™
“no cap” fuel systemin this chapter.
4. Driving through deep water—the electrical system may be wet.
These temporary malfunctions can be corrected by filling the fuel tank
with good quality fuel, properly closing the fuel fill inlet or letting the
electrical system dry out. After three driving cycles without these or any
other temporary malfunctions present, the service engine soon
indicator should stay off the next time the engine is started. A driving
cycle consists of a cold engine startup followed by mixed city/highway
driving. No additional vehicle service is required.
If the service engine soon
indicator remains on, have your vehicle
serviced at the first available opportunity. Although some malfunctions
detected by the OBD-II may not have symptoms that are apparent,
continued driving with the service engine soon
indicator on can
result in increased emissions, lower fuel economy, reduced engine and
transmission smoothness, and lead to more costly repairs.
Maintenance and Specifications
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FORD ESP EXTENDED SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle by purchasing a Ford
Extended Service Plan (ESP). Ford ESP is the only service contract
backed by Ford Motor Company. Depending on the plan you purchase,
Ford ESP provides benefits such as:
•Rental reimbursement
•Coverage for certain maintenance and wear items
•Protection against repair costs after your New Vehicle Limited
Warranty Coverage expires
•Roadside Assistance benefits
You may purchase Ford ESP from any participating Ford Motor Company
dealership. There are several Ford ESP plans available in various time,
distance and deductible combinations. Each plan is tailored to fit your
own driving needs, including reimbursement for towing and rental.
When you purchase Ford ESP, you receive peace-of-mind protection
throughout Canada and the United States, provided by a network of Ford
Motor Company dealers.
For more information, visit your local Ford of Canada dealer or
www.ford.ca to find the Ford Extended Service Plan that is right for you.
NOTE:Repairs performed outside of Canada and the United States are
not eligible for Ford ESP coverage. This information is subject to change.
Ford Extended Service Plan
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Perform the services noted in the following table at the specified
time/mileage (km) period either within 3,000 miles (5,000 km) of the
OIL CHANGE REQUIRED message appearing in the message center or
when the time/mileage (km) reading indicates service is due.
Example #1:The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)
Every 20,000 miles
(32,000 km)Replace cabin air filter (if equipped)
Every 30,000 miles
(48,000 km)Replace climate-controlled seat filter (if
equipped)
Replace engine air filter
Every 100,000 miles
(160,000 km)Change engine coolant
1
Replace spark plugs
Inspect accessory drive belt(s)2
Every 150,000 miles
(240,000 km)Change automatic transmission fluid and filter
(filter not required on 6F35, 6F50, and
AWF-21 transmissions); consult dealer for
requirements
Change manual transmission fluid
Change rear axle fluid on all rear-wheel drive
(RWD) vehicles
Replace accessory drive belt(s) if not replaced
within the last 100,000 miles (160,000 km)
Replace timing belt (Fiesta).Failure to
replace timing belt can cause internal
engine damage.
1Initial replacement at 100,000 miles (160,000 km) or 72 months; every
50,000 miles (80,000 km) or 36 months thereafter
2Perform a follow-up inspection at 120,000 miles (192,000 km)
Scheduled Maintenance Guide
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SPECIAL OPERATING CONDITIONS
If you operate your Ford/Lincoln/Mercury vehicleprimarilyin one of the
more demandingSpecial Operating Conditionslisted below, you will
need to have some items maintained more frequently. If you only
occasionallyoperate your vehicle under these conditions, it is not
necessary to perform the additional maintenance. For specific
recommendations, see your Ford or Lincoln Mercury dealership service
advisor or technician.
Towing a trailer or using a camper or car-top carrier
As required– Change engine oil and replace oil filter as indicated by
message center and perform services as listed in the
Normal Scheduled Maintenance chart.
Every 30,000 miles (48,000 km)– Change automatic transmission fluid.
Every 60,000 miles (96,000 km)– Change manual transmission fluid.
Inspect frequently, service as
required.– See axle maintenance items under
Exceptions.
Perform the services noted in the preceding table at the specified
time/mileage (km) period either within 3,000 miles (5,000 km) of the
OIL CHANGE REQUIRED message appearing in the message center or
when the time/mileage (km) reading indicates service is due.
Example #1:The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)
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Extensive idling and/or low-speed driving for long distances as in heavy
commercial use such as delivery, taxi, patrol car or livery
As required– Change engine oil and replace oil filter as indicated by
message center and perform services as listed in the
Normal Scheduled Maintenance chart.
Every 30,000 miles (48,000 km)– Change automatic transmission fluid.
Every 60,000 miles (96,000 km)– Replace spark plugs.
Inspect frequently, service as
required– Replace cabin air filter (if equipped).
– Replace engine air filter.
Perform the services noted in the preceding table at the specified
time/mileage (km) period either within 3,000 miles (5,000 km) of the
OIL CHANGE REQUIRED message appearing in the message center or
when the time/mileage (km) reading indicates service is due.
Example #1:The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)
Operating in dusty conditions such as unpaved or dusty roads
Every 5,000 miles (8,000 km)– Rotate tires, inspect tires for wear and measure tread
depth.
– Inspect the wheels and related components for
abnormal noise, wear, looseness or drag.
Every 5,000 miles (8,000 km) or
6 months– Change engine oil and replace oil filter.
Every 30,000 miles (48,000 km)– Change automatic transmission fluid.
Every 50,000 miles (80,000 km)– Change manual transmission fluid.
Inspect frequently, service as
required– Replace cabin air filter (if equipped).
– Replace engine air filter.
Scheduled Maintenance Guide
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EXCEPTIONS
In addition, there are several exceptions to the Normal Schedule. They
are listed below:
Normal vehicle axle maintenance
❑Rear axles and power take-off (PTO) units containing synthetic lubricant and light duty trucks equipped with Ford-design
axles are lubricated for life. These lubricants are not to be checked or changed unless a leak is suspected, service is re-
quired or the axle assembly has been submerged in water. The axle and PTO lubricant should be changed anytime the axle
and PTO have been submerged in water. During extended trailer tow operation above 70°F (21°C) ambient and wide open
throttle for extended periods above 45 mph (72 km/h), non-synthetic rear axle lubricants should be replaced every
3,000 miles (4,800 km) or three months, whichever occurs first. The 3,000 mile (4,800 km) lubricant change interval
may be waived if the axle was filled with 75W140 synthetic gear lubricant meeting Ford specification WSL-M2C192-A, part
number F1TZ-19580-B or equivalent. Add friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction-
Lok rear axles (refer to
Maintenance product and specificationsin theMaintenance and Specificationschapter for details).
The axle lubricant should be changed anytime an axle has been submerged in water.
Police/Taxi/Livery vehicle axle maintenance
❑Replace rear axle lubricant every 100,000 miles (160,000 km). Rear axle lubricant change may be waived if the axle
was filled with 75W140 synthetic gear lubricant meeting Ford specification WSL-M2C192-A, part number FITZ-19580-B or
equivalent. Add four ounces (118 mL) of friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction-
Lok rear axles. The axle lubricant should be changed anytime the axle has been submerged in water.
California fuel filter replacement
❑If vehicle is registered in California, the California Air Resources Board has determined that the failure to perform this main-
tenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life.
Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified inter-
vals and to record all vehicle service.
Hot climate oil change intervals
❑If operating conditions are normal and you drive your Ford, Lincoln or Mercury vehicle under typical, everyday conditions
andyou are using an API performance category oil of SL or later (for example SM, etc.) then you can follow the
7,500 mile (12,000 km) normal service oil change intervals schedule. Vehicles operating in the Middle East, North Africa,
Sub-Sharan Africa or locations with similar climates must follow the oil change interval of 3,000 mile (5,000 km) if the
owner is using oils defined by the American Petroleum Institute (API) performance category of API SK or earlier (for ex-
ample SJ, etc.).
Engine air filter & cabin air filter replacement
❑Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles operated in these
conditions will require frequent inspection and replacement of the engine air filter and cabin air filter.
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