ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
Roadside Emergencies
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USA(fus)
service points ..................284–285
Engine block heater .................220
Engine oil ..................................286
checking and adding ..............286
dipstick ....................................286
filter, specifications ........287, 310
recommendations ...................287
refill capacities ........................311
specifications ..........................311
Event data recording ..................13
Exhaust fumes ..........................220
F
Fleet MyKey programming ......110
Floor mats .................................109
Fluid capacities .........................311
Fog lamps ....................................78
Fuel ............................................295
calculating fuel
economy ............................38, 301
cap ...........................................297
capacity ...................................311
choosing the right fuel ...........298
detergent in fuel .....................299
filler funnel .............................300
filling your vehicle
with fuel ..................295, 297, 301
filter, specifications ........295, 310
fuel pump shut-off ..................245
improving fuel economy ........301
octane rating ...................299, 313
quality ......................................299
running out of fuel .........260, 300
safety information relating
to automotive fuels ................295
Fuses ..................................246, 248G
Garage door opener ..................102
Gas cap (see Fuel cap) ............297
Gas mileage
(see Fuel economy) .................301
Gauges .........................................25
H
Hazard flashers .........................245
Headlamps ...................................77
aiming ........................................80
autolamp system .......................77
bulb specifications ....................83
daytime running lights .............79
flash to pass ..............................79
high beam .................................78
replacing bulbs .........................84
turning on and off ....................77
Heating
heating and air conditioning
system .................................68, 71
Hood ..........................................283
I
Ignition ...............................217, 313
Illuminated visor mirror .............89
Infant seats
(see Safety seats) .....................176
Inspection/maintenance (I/M)
testing ........................................305
Instrument panel ........................92
cleaning ...................................277
cluster ........................................18
lighting up panel and
interior .......................................79
Index
342
2011 Fusion Hybrid(hfv)
Owners Guide, 2nd Printing
USA(fus)
