ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
Roadside Emergencies
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2011 Fusion(fsn)
Owners Guide, 3rd Printing
USA(fus)
E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................266
running out of fuel .........265, 313
Emission control system ..........318
Engine ........................................338
cleaning ...................................281
coolant .....................................301
fail-safe cooling .......................306
idle speed control ...................299
lubrication specifications .......334
refill capacities ........................334
service points ..................290–292
starting after a collision .........250
Engine block heater .................212
Engine oil ..................................294
checking and adding ..............294
dipstick ....................................294
filter, specifications ........298, 333
recommendations ...................298
refill capacities ........................334
specifications ..........................334
Event data recording ....................7
Exhaust fumes ..........................212
F
Fail safe cooling ........................306
Fleet MyKey programming ........96
Flexible Fuel Vehicle (FFV) ....307
Floor mats ...................................94
Fluid capacities .........................334
Fog lamps ....................................55
Four-Wheel Drive vehicles
driving off road .......................242
Fuel ............................................307calculating fuel
economy ............................21, 315
cap ...........................................310
capacity ...................................334
choosing the right fuel ...........311
detergent in fuel .....................313
filler funnel .............................313
filling your vehicle
with fuel ..................307, 310, 315
filter, specifications ........307, 333
fuel pump shut-off ..................251
fuel pump shut-off switch .....250
improving fuel economy ........315
octane rating ...................312, 338
quality ......................................312
running out of fuel .........265, 313
safety information relating
to automotive fuels ................307
Fuel - flex fuel vehicle
(FFV) .........................307, 311–312
Fuel pump shut-off switch .......250
Fuses ..........................................252
G
Garage door opener ....................88
Gas cap (see Fuel cap) ............310
Gas mileage (see Fuel
economy) ...................................315
Gauges .........................................17
H
Hazard flashers .........................250
Headlamps ...................................54
aiming ........................................57
autolamp system .......................54
bulb specifications ....................60
daytime running lights .............56
flash to pass ..............................56
Index
370
2011 Fusion(fsn)
Owners Guide, 3rd Printing
USA(fus)
