ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
190
2011 Focus(foc)
Owners Guide, 1st Printing
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filter, specifications ........232, 258
recommendations ...................232
refill capacities ........................259
specifications ..........................259
Event data recording ....................7
Exhaust fumes ..........................174
F
Fail safe cooling ........................239
Fan, Engine Cooling .........227, 229
Fleet MyKey programming ........68
Floor mats ...................................67
Fluid capacities .........................259
Fog lamps ....................................46
Fuel ............................................241
calculating fuel
economy ............................20, 246
cap ...........................................243
capacity ...................................259
choosing the right fuel ...........244
detergent in fuel .....................245
filling your vehicle
with fuel ..................241, 243, 246
filter, specifications ........240, 258
fuel pump shut-off switch .....192
improving fuel economy ........246
octane rating ...........244, 262–263
quality ......................................245
running out of fuel .................245
safety information relating to
automotive fuels .....................241
Fuel pump shut-off switch .......192
Fuses ..................................192–193
G
Gas cap (see Fuel cap) ............243Gas mileage
(see Fuel economy) .................246
Gauges .........................................17
H
Hazard flashers .........................191
Head restraints ...........................88
Headlamps ...................................46
aiming ........................................48
bulb specifications ....................51
daytime running lights .............47
flash to pass ..............................47
high beam .................................46
replacing bulbs .........................52
turning on and off ....................46
Heating
heating and air conditioning
system .......................................42
Hood ..........................................228
I
Ignition .......................171, 262–263
Infant seats
(see Safety seats) .....................129
Inspection/maintenance (I/M)
testing ........................................251
Instrument panel
cleaning ...................................222
cluster ........................................12
lighting up panel
and interior ...............................47
J
Jack ............................................199
positioning ...............................199
storage .....................................199
Jump-starting your vehicle ......206
Index
298
2011 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
