Customer Assistance 320
Reporting safety defects (U.S. only) 326
Reporting safety defects (Canada only) 326
Cleaning 327
Maintenance and Specifications 336
Engine compartment 338
Engine oil 342
Battery 346
Engine coolant 348
Fuel information 355
Air filter(s) 373
Part numbers 377
Maintenance product specifications and capacities 378
Engine data 381
Accessories 385
Ford Extended Service Plan 387
Scheduled Maintenance Guide 391
Normal scheduled maintenance and log 397
Index 412
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2010 Ford Motor Company
Table of Contents
3
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Engine shield
Some vehicles may be equipped
with an aero-shield under the
engine. This shield needs to be
removed for service, including oil
and filter changes. It is secured with
four quick release fasteners.
WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specifications. Do not use any
special washer fluid such as
windshield water repellent type fluid
or bug wash. They may cause
squeaking, chatter noise, streaking
and smearing. Refer to
Maintenance product specifications and capacitiesin this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
WARNING:If you operate your vehicle in temperatures below
40°F (5°C), use washer fluid with antifreeze protection. Failure
to use washer fluid with antifreeze protection in cold weather could
result in impaired windshield vision and increase the risk of injury or
accident.
Checking and adding washer fluid for the liftgate
Washer fluid for the liftgate is supplied by the same reservoir as the
windshield.
Maintenance and Specifications
340
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Engine oil and filter recommendations
3.5L V6 engine
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils certified for gasoline engines by the American Petroleum
Institute (API). An oil with this trademark symbol conforms to the
current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification
WSS-M2C930-A.SAE 5W-20 oil provides optimum fuel economy and
durability performance meeting all requirements for your
vehicle’s engine. Refer toMaintenance product specifications and
capacitieslater in this section for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil according to the appropriate schedule listed in
thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
Maintenance and Specifications
344
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
3.5L V6 EcoBoost™ engine
Look for this certification
trademark.
Use SAE 5W-30 engine oil
Only use oils “Certified For Gasoline Engines” by the American
Petroleum Institute (API). An oil with this trademark symbol conforms
to the current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-30 or an equivalent SAE 5W-30 oil meeting Ford specification
WSS-M2C929-A. Refer toMaintenance product specifications and
capacitieslater in this section for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil according to the appropriate schedule listed in
thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
Maintenance and Specifications
345
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
1 mpg [0.4 km/L] is lost for every 400 lb [180 kg] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski racks) may reduce
fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Fuel economy may decrease with lower temperatures during the first
8–10 miles (12–16 km) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Close windows for high speed driving.
Maintenance and Specifications
364
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
in rear seat ..............................199
LATCH .....................................203
recommendations ...................197
tether anchorage hardware ...206
Child safety seats - booster
seats ...........................................209
Cleaning your vehicle
engine compartment ..............328
instrument panel ....................331
interior .....................................332
plastic parts ............................330
washing ....................................327
waxing .....................................328
wheels ......................................328
wiper blades ............................330
Climate control
(see Air conditioning or
Heating) ...........................68, 71, 74
Clock ............................................94
Clock adjust
AM/FM .......................................29
Compass, electronic ....................94
calibration .................................95
set zone adjustment .................95
Console
overhead ....................................93
Controls
power seat ...............................147
steering column ......................106
Coolant
checking and adding ..............348
refill capacities ................351, 378
specifications ..........................378
Cooler ..........................................97
Cruise control
(see Speed control) ..................104
Customer Assistance ................288Ford Extended Service
Plan ..................................387, 390
Getting assistance outside the
U.S. and Canada .....................324
Getting roadside assistance ...288
Getting the service you
need .........................................320
Ordering additional owner’s
literature .................................325
Utilizing the
Mediation/Arbitration
Program ...................................323
D
Daytime running lamps
(see Lamps) ................................83
Defrost
rear window and rearview
mirrors .......................................74
windshield .................................74
Dipstick
automatic transmission
fluid ..........................................369
engine oil .................................342
Driving under special
conditions ..........................283, 285
sand .........................................284
snow and ice ...........................286
through water .................284, 287
DVD system .................................47
E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................315
running out of fuel .........314, 360
Emission control system ..........365
Engine ........................................381
Index
413
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
cleaning ...................................328
coolant .....................................348
fail-safe cooling .......................354
idle speed control ...................346
lubrication specifications .......378
refill capacities ........................378
service points ..................338–339
Engine block heater .................253
Engine oil ..................................342
checking and adding ..............342
dipstick ....................................342
filter, specifications ................377
refill capacities ........................378
specifications ..........................378
Event data recording ....................6
Exhaust fumes ..........................253
F
Fail safe cooling ........................354
Family entertainment system ....47
Fleet MyKey programming ......119
Floor mats .................................112
Fluid capacities .........................378
Fog lamps ....................................82
Four-Wheel Drive vehicles
driving off road .......................282
Freezer ........................................97
Fuel ............................................355
calculating fuel
economy ............................20, 362
cap ...........................................357
capacity ...................................378
choosing the right fuel ...........359
detergent in fuel .....................360
filler funnel .............................360
filling your vehicle with
fuel ...........................355, 357, 362filter, specifications ........355, 377
fuel pump shut-off ..................289
improving fuel economy ........362
octane rating ...................359, 381
quality ......................................359
running out of fuel .........314, 360
safety information relating to
automotive fuels .....................355
Fuses ..........................................290
G
Garage door opener ..................108
Gas cap (see Fuel cap) ............357
Gas mileage
(see Fuel economy) .................362
Gauges .........................................16
H
Hazard flashers .........................289
Head restraints .................152, 154
Headlamps ...................................81
aiming ........................................84
autolamp system .......................81
bulb specifications ....................87
daytime running lights .............83
flash to pass ..............................83
high beam .................................82
replacing bulbs .........................88
turning on and off ....................81
Heating
heating and air conditioning
system ...........................68, 71, 74
Homelink wireless control
system ........................................108
Hood ..........................................337
I
Ignition ...............................250, 381
Index
414
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)