Page 3 of 418
Customer Assistance 320
Reporting safety defects (U.S. only) 326
Reporting safety defects (Canada only) 326
Cleaning 327
Maintenance and Specifications 336
Engine compartment 338
Engine oil 342
Battery 346
Engine coolant 348
Fuel information 355
Air filter(s) 373
Part numbers 377
Maintenance product specifications and capacities 378
Engine data 381
Accessories 385
Ford Extended Service Plan 387
Scheduled Maintenance Guide 391
Normal scheduled maintenance and log 397
Index 412
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system or translation in whole or part is not permitted without written
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Copyright © 2010 Ford Motor Company
Table of Contents
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Protecting the environment
We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste, cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.
CALIFORNIA Proposition 65 Warning
WARNING:Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
BREAKING-IN YOUR VEHICLE
Your vehicle does not need an extensive break-in. Try not to drive
continuously at the same speed for the first 1,000 miles (1,600 km) of
new vehicle operation. Vary your speed frequently in order to give the
moving parts a chance to break in.
Drive your new vehicle at least 1,000 miles (1,600 km) before towing a
trailer. For more detailed information about towing a trailer, refer to
Trailer towingin theTires, Wheels and Loadingchapter.
Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. SeeEngine oilin the
Maintenance and Specificationschapter for more information on oil
usage.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to theWarranty
Guidethat is provided to you along with your Owner’s Guide.
Introduction
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Vehicle Symbol Glossary
Power Windows
Front/Rear
Power Window Lockout
Child Safety Door
Lock/UnlockInterior Luggage
Compartment Release
Panic AlarmEngine Oil
Engine CoolantEngine Coolant
Temperature
Do Not Open When HotBattery
Avoid Smoking, Flames,
or SparksBattery Acid
Explosive GasFan Warning
Power Steering FluidMaintain Correct Fluid
LevelMAX
MIN
Service Engine SoonEngine Air Filter
Passenger Compartment
Air FilterJack
Check Fuel CapLow Tire Pressure
Warning
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Airbag readiness:If this light fails
to illuminate when the ignition is
turned to on, continues to flash or
remains on, have the system
serviced immediately by your authorized dealer. A chime will sound if
there is a malfunction in the indicator light.
Safety belt:Reminds you to fasten
your safety belt. A Belt-Minder
chime will also sound to remind you
to fasten your safety belt. Refer to
theSeating and Safety Restraints
chapter to activate/deactivate the Belt-Minderchime feature.
Charging system:Illuminates when
the battery is not charging properly.
If it stays on while the engine is
running, there may be a malfunction
with the charging system. Contact your authorized dealer as soon as
possible. This indicates a problem with the electrical system or a related
component.
Engine oil pressure:Illuminates
when the oil pressure falls below the
normal range, refer toEngine oilin
theMaintenance and
Specificationschapter.
Engine coolant temperature:
Illuminates when the engine coolant
temperature is high. Stop the
vehicle as soon as possible, switch off the engine and let cool. Refer to
Engine coolantin theMaintenance and Specificationschapter.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
AdvanceTrac/traction control:
Illuminates when the
AdvanceTrac/traction control is
active. If the light remains on, have
the system serviced immediately, refer to theDrivingchapter for more
information.
Instrument Cluster
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OIL LIFE
This displays the remaining oil life.
An oil change is required whenever indicated by the message center and
according to the recommended maintenance schedule. USE ONLY
RECOMMENDED ENGINE OILS.
To reset the oil monitoring system to 100% after each oil change,
perform the following:
1. Press and release SETUP to display “OIL LIFE XXX% HOLD RESET =
NEW”.
2. Press and hold RESET for two seconds and release to reset the oil life
to 100%.
Note:To change oil life 100% value to another value, proceed to Step 3.
3. Once “OIL LIFE SET TO XXX%” is displayed, release and press
RESET to change the Oil Life Start Value. Each release and press will
reduce the value by 10%.
UNITS
Displays the current units in English or Metric.
Press RESET to change between English and Metric.
AUTOLAMP
This feature keeps your headlights on for up to three minutes after the
ignition is switched off.
Press RESET to select the new autolamp delay values of 0, 10, 20, 30,
60, 90, 120 or 180 seconds.
AUTOLOCK
This feature automatically locks all vehicle doors when the vehicle is
shifted into any gear, putting the vehicle in motion.
Press RESET to turn it off or on.
AUTOUNLOCK
This feature automatically unlocks all vehicle doors when the driver’s
door is opened within 10 minutes of the ignition being turned off.
Press RESET to turn it off or on.
POWER LIFTGATE (if equipped)
This feature allows users to open/close the rear liftgate at the touch of a
button.
Press RESET to turn it off or on.
Instrument Cluster
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BRAKE FLUID LEVEL LOW— Indicates the brake fluid level is low
and the brake system should be inspected immediately. Refer toBrake
fluidin theMaintenance and Specificationschapter.
AWD OFF (if equipped)— Displayed when the AWD system has been
automatically disabled to protect itself. This is caused by operating the
vehicle with the compact spare tire installed or if the system is
overheating. The AWD system will resume normal function and clear this
message after driving a short distance with the road tire re-installed or
after the system is allowed to cool.
CHECK AWD (if equipped)— Displayed when a problem exists with
the AWD system. Contact your authorized dealer as soon as possible.
LOW TIRE PRESSURE— Displayed when one or more tires on your
vehicle has low tire pressure. Refer toInflating your tiresin theTires,
Wheels and Loadingchapter.
TIRE PRESSURE MONITOR FAULT— Displayed when the Tire
Pressure Monitoring System is malfunctioning. If the warning stays on or
continues to come on, contact your authorized dealer as soon as
possible.
TIRE PRESSURE SENSOR FAULT— Displayed when a tire pressure
sensor is malfunctioning, or your spare tire is in use. For more
information on how the system operates under these conditions, refer to
Tire Pressure Monitoring System (TPMS)in theTires, Wheels and
Loadingchapter. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
POWER STEERING ASSIST FAULT— The power steering system
has disabled power steering assist due to a system error; service is
required.
SERVICE POWER STEERING— The power steering system has
detected a condition that requires service.
SERVICE POWER STEERING NOW— The power steering system
has detected a condition that requires service immediately.
ENGINE OIL CHANGE SOON— Displayed when the engine oil life
remaining is 5% to 1%.
OIL CHANGE REQUIRED— Displayed when the oil life left reaches
0%.
INTKEY COULD NOT PROGRAM— Displayed when an attempt is
made to program a fifth integrated key to the remote key entry system.
For more information on integrated key, refer to theLocks and Security
chapter in this manual.
Instrument Cluster
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
32 10A Restraint control module
33 10A TT battery charge relay coil
34 5A Roll stability control, Refrigerator
relay coil, Electric power assist
steering
35 10A Steering angle sensor, Reverse
sensing system, Active park assist,
Heated seat, AWD, DC/AC
inverter, Rearview camera
36 5A Passive anti-theft system module
37 10A Not used (spare)
38 20A TT park lamps
39 20A Radio/navigation
40 20A Rear heated seats
41 15A Switch illumination, Auto dimming
mirror, Moon roof, Mood lighting
42 10A Not used (spare)
43 10A Auxiliary climate control relay,
Rear window defroster relay, Rear
wiper
44 10A Not used (spare)
45 5A Wiper relay, climate control relay
46 7.5A Occupant classification sensor
(OCS), Passenger airbag
deactivation indicator (PADI)
47 30A Circuit
BreakerPower windows
48 Full ISO relay Delayed accessory relay
Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle’s main electrical systems from overloads.
Roadside Emergencies
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•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
•Spray MotorcraftEngine Shampoo and Degreaser (ZC-20) on all
parts that require cleaning and pressure rinse clean. In Canada, use
MotorcraftEngine Shampoo (CXC-66-A).
•Never wash or rinse the engine while it is hot or running; water in the
running engine may cause internal damage.
•Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
•Cover the highlighted areas to prevent water damage when cleaning
the engine.
3.5L V6 engine
Cleaning
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