2011 FORD F750 ESP

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty and is not applicable to vehicles
sold in Canada. The service is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles)
Roadside assistance will cover:
•battery jump start.
•lock out assistance (key replacement is customer responsibility).
•towing – Ford/Mercury/Lincoln eligible vehicle towed to the nearest
authorized dealer within 35 miles (56.3 km) of the disablement
location or to the nearest authorized dealer. If a member requests to
be towed to the nearest authorized dealer more than 35 miles
(56.3 km) from the disablement location, the member shall be
responsible for any mileage costs in excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled Eligible Vehicles
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
Roadside services.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner Guide
portfolio in the glove compartment.
To receive roadside assistance in the United States, call 1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford will
reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-3673.
Roadside Emergencies
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UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find diesel fuel.
If you cannot find diesel fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of low quality diesel fuel may affect your emissions control
system and may cause engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Customer Assistance
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as MotorcraftDetail Wash (ZC-3-A), which is
available from your authorized dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use MotorcraftBug and Tar Remover
(ZC-42) which is available from your authorized dealer.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as MotorcraftDetail Wash (ZC-3-A).
•Use MotorcraftCustom Bright Metal Cleaner (ZC-15), available from
your authorized dealer. Apply the product as you would a wax to
clean bumpers and other chrome parts; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
Cleaning
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GENERAL SERVICING GUIDELINES AND PRECAUTIONS
As with any machine, care should be taken to avoid being injured when
performing maintenance, repairs or system checks. Improper or
incomplete service could result in the vehicle not working properly
which, in turn, may result in personal injury or damage to the vehicle or
equipment. It is the operator’s responsibility to see that the vehicle
receives proper care and maintenance. If you have any questions about
performing some service, have the service done by a qualified technician.
Servicing guidelines
When servicing your vehicle, always:
•turn off the ignition unless the particular procedure calls for the
engine to be running.
•set the parking brake or chock the wheels.
•use support stands, not a jack, whenever you must be under a raised
vehicle.
•do not smoke.
•wear safety glasses for eye protection.
•operate the engine in a well-ventilated area
•do not work on the brakes or the clutch unless the proper precautions
are taken to avoid inhaling friction material dust.
•do not wear loose-fitting clothing, hanging jewelry, watches or rings.
•avoid contact with hot metal parts. Allow the hot components to cool
before working with, or around them.
Quality service parts are available through your dealer. If dealer parts are
not used, the owner must make sure that the parts that are being used
are equivalent quality to dealer parts.
WARNING:The use of inferior parts can adversely affect the
quality and reliability of your vehicle which, in turn, can result in
property damage, personal injury or death.
Note:To avoid damage to the vehicle’s electrical components, disconnect
the positive (+) and negative (-) battery cables prior to electric welding.
Attach the welder ground cable as close as possible to the part being
welded. If it is necessary to weld close to an electrical component, it is
recommended that the electronic component be temporarily removed.
Follow the periodic lubrication procedures and regular inspection
intervals as outlined. Have your dealer or service center inspect your
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Brake system - general inspection
Your vehicle is equipped with non-asbestos brake linings. However,
exposure to excessive amounts of brake material (whether asbestos or
non-asbestos, fiberglass, mineral wool, aramid or carbon) may be a
potentially serious health hazard.
Note:Persons handling brake linings should follow all precautions listed
below:
WARNING:
1. Always wear a respirator approved by the National Institute of
Occupational Studies of Health (NIOSH) or Mine Safety and Appliance
(MSA) during all brake service procedures. Wear the respirator from
removal of the wheels through assembly.
2.Neveruse compressed air or dry brushing to clean brake parts or
assemblies.
3. Clean brake parts and assemblies in open air. During assembly,
carefully place all parts on the floor to avoid getting dust in the air. Use
an industrial vacuum cleaner with a HEPA filter system to clean dust
from the brake drums, backing plates and other brake parts. After using
the vacuum, remove any remaining dust with a rag soaked in water and
wrung until nearly dry.
4.Neveruse compressed air or dry sweeping to clean the work area.
Use an industrial vacuum cleaner with a HEPA filter system and rags
soaked in water until wrung until nearly dry. Dispose of used rags with
care to avoid getting dust in the air. Use an approved respirator when
emptying vacuum cleaners and handling used rags.
5.Worker clean-up:Wash your hands before eating, drinking or
smoking. Vacuum your work clothes after use and then launder them
separately, without shaking them, to prevent fiber dust getting into the
air.
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WARNING:Batteries normally produce explosive gases which
can cause personal injury. Therefore, do not allow flames, sparks
or lighted substances to come near the battery. When working near the
battery, always shield your face and protect your eyes. Always provide
proper ventilation.
WARNING:When lifting a plastic-cased battery, excessive
pressure on the end walls could cause acid to flow through the
vent caps, resulting in personal injury and/or damage to the vehicle or
battery. Lift the battery with a battery carrier or with your hands on
opposite corners.
WARNING:Keep batteries out of reach of children. Batteries
contain sulfuric acid. Avoid contact with skin, eyes or clothing.
Shield your eyes when working near the battery to protect against
possible splashing of acid solution. In case of acid contact with skin or
eyes, flush immediately with water for a minimum of 15 minutes and
get prompt medical attention. If acid is swallowed, call a physician
immediately.
WARNING:Battery posts, terminals and related accessories
contain lead and lead compounds.Wash hands after handling.
Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center to
find out more about recycling
automotive batteries.
LEAD
RETURN
RECYCLE
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Observe the following guidelines when handling fuel:
•Extinguish all smoking materials
and any open flames before
fueling your vehicle.
•Always turn off the vehicle before
fueling.
•Automotive fuels can be harmful
or fatal if swallowed. If fuel is swallowed, call a physician immediately,
even if no symptoms are immediately apparent. The toxic effects of
fuel may not be visible for hours.
•Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind
can lead to eye and respiratory tract irritation. In severe cases,
excessive or prolonged breathing of fuel vapor can cause serious
illness and permanent injury.
•Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes,
remove contact lenses (if worn), flush with water for 15 minutes and
seek medical attention. Failure to seek proper medical attention could
lead to permanent injury.
•Fuels can also be harmful if absorbed through the skin. If fuel is
splashed on the skin and/or clothing, promptly remove contaminated
clothing and wash skin thoroughly with soap and water. Repeated or
prolonged skin contact with fuel liquid or vapor causes skin irritation.
If you must replace the fuel filler cap, replace it with a genuine
Ford or Motorcraftpart. The customer warranty may be void for
any damage to the fuel tank or fuel system if a genuine Ford or
Motorcraftfuel filler cap is not used.
WARNING:If you do not use the proper fuel filler cap,
excessive pressure or vacuum in the fuel tank may damage the
fuel system or cause the fuel cap to disengage in a collision, which may
result in possible personal injury.
Choosing the right fuel
Use only Ultra Low Sulfur (15 ppm Sulfur Maximum) number 1-D
or 2-D diesel fuel in your diesel engine. The engine and exhaust
system were designed to only use this fuel. Look for the
ULTRA-LOW SULFUR HIGHWAY DIESEL FUEL (15 ppm Sulfur
Maximum) label on fuel pumps when purchasing your fuel.
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TRANSMISSION FLUID
Always dispose of used automotive fluids in a responsible manner.
Follow your community’s standards for disposing of these types of fluids.
Call your recycling center to find out about recycling automotive fluids.
Automatic transmission fluid
Refer to your Allison Automatic Transmission Operator’s Manual for
scheduled intervals for transmission fluid checks and changes. Your
transmission does not consume fluid. However, the fluid level should be
checked if the transmission is not working properly, i.e., if the
transmission slips or shifts slowly or if you notice some sign of fluid
leakage.
Automatic transmission fluid expands when warmed. To obtain an
accurate fluid check, drive the vehicle until it is warmed up
(approximately 20 miles [30 km]). If your vehicle has been operated for
an extended period at high speeds, in city traffic or during hot weather,
the vehicle should be turned off for about 30 minutes to allow fluid to
cool before checking.
1. Drive the vehicle 20 miles (30 km) or until it reaches normal operating
temperature.
2. Park the vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your foot on the brake pedal,
start the engine and move the gearshift lever through all of the gear
ranges. Allow sufficient time for each gear to engage.
4. Place the gearshift lever in N (Neutral) or P (Park) and leave the
engine running.
5. Remove the dipstick, wiping it clean with a clean, dry, lint-free rag.
6. Install the dipstick making sure it is fully seated in the filler tube.
7. Remove the dipstick and inspect the fluid level.
If you must add transmission fluid, make sure the correct type of fluid is
being used. The type of fluid used is indicated in your Allison Automatic
Transmission Operator’s Manual.
Fluid levels above the safe range may result in transmission failure; an
overfill condition of transmission fluid may cause shift and/or
engagement concerns and/or possible damage.
Use of a non-approved automatic transmission fluid may cause
internal transmission component damage.
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