Press to scroll through various menus and selections. Press
OK to confirm your selection.
For further information on the SYNC system, refer to the SYNC
supplement.
Navigation system/SYNC hands
free control features (if
equipped)
Press VOICE briefly until the
voice
icon appears on the
navigation display to use the voice
command feature.
Press to activate phone mode or
answer a phone call. Press and
hold to exit phone mode or end
call.
For further information on the Navigation system/SYNC system, refer to
the Navigation System and SYNC supplements.
UPFITTER CONTROLS (IF EQUIPPED)
Your vehicle may be equipped with
the Upfitter option package which
will provide four switches, mounted
in the center of the instrument
panel, labeled AUX 1, AUX 2, AUX 3
and AUX 4. These switches will only
operate while the ignition is in the
on position, whether the engine is
running or not. It is, however, recommended that the engine remain
running to maintain battery charge when using the Upfitter switches for
extended duration or higher current draws. (This is even more important
for vehicles with diesel engines since the glow plugs are also draining
battery power when the ignition key is in the on position.)
When switched on by the operator they provide 8 amps, 12 amps or
20 amps of electrical battery power for a variety of personal or
commercial uses.
If your vehicle is equipped with this option, there will also be a relay box
located on the driver side end of the instrument panel. See your
authorized dealer for service.Driver Controls
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
These are some of the items that can be found online:
• U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Guides
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories Customer Assistance
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• Service specials and promotions.
In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
• Vehicle Identification Number (VIN)
• Your telephone number (home and business)
• The name of the authorized dealer and city where located
• The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.Customer Assistance
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The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.prCustomer Assistance
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If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Guide
French Owner’s Guides can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section. Customer Assistance
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LEATHER SEATS FOR THE KING RANCH EDITION ONLY
(IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft
brush.
For routine cleaning, wipe the surface with a soft, damp cloth. For more
thorough cleaning, wipe the surface with a mild soap and water solution.
• Clean spills as quickly as possible.
• Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
• Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
• Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in the Conditioning section.
Conditioning
Bottles of King Ranch Leather Conditioner are available at the King
Ranch Saddle Shop. Visit the website at www.krsaddleshop.com ,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King Ranch Leather Conditioner, use another premium
leather conditioner.
• Clean the surfaces using the steps outlined in the Cleaning section.
• Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
• Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.Cleaning
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• The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by your authorized dealer.
• Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
• To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
• Any non-Ford custom electrical or electronic accessories or
components that are added to the vehicle by the authorized dealer or
the owner may adversely affect battery performance and durability. Accessories
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A
Accessory delay ........................103
AdvanceTrac ..............................271
Airbag supplemental restraint
system ........................178, 182, 184
and child safety seats ............179
description ..............178, 182, 184
disposal ....................................192
driver airbag ............180, 183, 185
indicator light .........................187
operation .................180, 183, 185
passenger airbag .....180, 183, 185
passenger deactivation
switch ......................................188
side airbag ...............................182
Air cleaner filter .......400–401, 406
Air conditioning ....................77, 80
manual heating and air
conditioning system .................77
Ambulance packages ....................8
Antifreeze (see Engine
coolant) .....................................375
Anti-lock brake system (see
Brakes) ......................................268
Anti-theft system ..............147, 149
arming the system ..........148, 150
disarming a triggered
system .....................................150
triggering .................................150
Audio system (see Radio) ...59, 61
Automatic transmission ............286
driving an automatic
overdrive .................................284
fluid, adding ............................396
fluid, checking ........................396
fluid, refill capacities ..............407
Selectshift (SST) ....................289
Auxiliary Input Jack ...................68 Auxiliary power point ...............100
Axle
refill capacities ........................407
B
Battery .......................................373
acid, treating emergencies .....373
jumping a disabled battery ....343
maintenance-free ....................373
replacement, specifications ...406
servicing ..................................373
Bed extender ............................124
Belt-Minder .............................174
Booster seats .............................209
Brakes ........................................268
anti-lock ...................................268
anti-lock brake system (ABS)
warning light ...........................269
fluid, checking and adding ....396
fluid, refill capacities ..............407
parking ....................................269
shift interlock ..........................282
trailer .......................................254
Bulbs ............................................91
C
Capacities for refilling fluids ....407
Car2U Home Automation
System .......................................115
Cassette tape player ...................59
Cell phone use ............................11
Changing a tire .........................326
Child safety seats ......................197
attaching with tether straps ..204
in front seat ....................198, 204
in rear seat ......................198, 204 Index
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