2011 FORD F450 roof

You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in the Getting the services
you need section, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.Customer Assistance
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Owners Guide, 4th Printing
USA (fus)

WAXING
• Wash the vehicle first.
• Use a quality wax that does not contain abrasives.
• Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
• Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
• Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
• Clean weekly with Motorcraft  Wheel and Tire Cleaner, which is
available from your authorized dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or
covers.
• Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
• To remove tar and grease, use Motorcraft  Bug and Tar Remover ,
available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.Cleaning
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2011 F-250/350/450/550 (f23)
Owners Guide, 4th Printing
USA (fus)

LEATHER SEATS FOR THE KING RANCH  EDITION ONLY
(IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft
brush.
For routine cleaning, wipe the surface with a soft, damp cloth. For more
thorough cleaning, wipe the surface with a mild soap and water solution.
• Clean spills as quickly as possible.
• Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
• Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
• Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in the Conditioning section.
Conditioning
Bottles of King Ranch  Leather Conditioner are available at the King
Ranch  Saddle Shop. Visit the website at www.krsaddleshop.com ,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King Ranch  Leather Conditioner, use another premium
leather conditioner.
• Clean the surfaces using the steps outlined in the Cleaning section.
• Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
• Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.Cleaning
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Owners Guide, 4th Printing
USA (fus)

Infant seats
(see Safety seats) .....................197
Inspection/maintenance (I/M)
testing ........................................394
Instrument panel
cleaning ...........................361–362
cluster ........................................14
lighting up panel and
interior .......................................88
J
Jack ............................................326
positioning ...............................326
storage .....................................326
Jump-starting your vehicle ......343
K
Keyless entry system
autolock ...................................136
keypad .....................................146
locking and unlocking doors ..147
programming entry code .......146
Keys ...................................127, 148
positions of the ignition .........262
L
Lamps
autolamp system .......................86
daytime running light ...............88
fog lamps ...................................87
headlamps .................................86
headlamps, flash to pass ..........87
instrument panel, dimming .....88
interior lamps ...........................90
replacing bulbs ...................93–96
LATCH anchors .........................204
Lights, warning and indicator ....14 anti-lock brakes (ABS) ..........269
Loading instructions .................249
Load limits .................................242
Locks
autolock ...................................136
childproof ................................139
doors ........................................135
Lug nuts ....................................342
Lumbar support, seats .............158
M
Manual transmission
fluid capacities ........................407
Message center ...............22–23, 39
english/metric button ...............27
system check button ................27
warning messages ...............29, 47
Mirrors ...............................103–104
automatic dimming rearview
mirror ......................................104
fold away .........................105, 107
heated ........................................80
programmable memory ..........142
side view mirrors (power) .....104
signal .......................................108
Moon roof ..................................113
Motorcraft  parts ......................406
MyKey ........................................127
N
Navigation system .......................76
O
Octane rating ....................386–387
Oil (see Engine oil) ..................371Index
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2011 F-250/350/450/550 (f23)
Owners Guide, 4th Printing
USA (fus)