ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Warranty Guide or visit our
website at www.ford.ca for information on:
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Roadside Emergencies
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coolant .....................................299
fail-safe cooling .......................303
idle speed control ...................297
lubrication specifications .......326
refill capacities ........................326
service points ..................289–290
starting after a collision .........245
Engine block heater .................210
Engine oil ..................................293
checking and adding ..............293
dipstick ....................................293
filter, specifications ........296, 325
recommendations ...................296
refill capacities ........................326
specifications ..........................326
Event data recording ....................7
Exhaust fumes ..........................210
F
Fail safe cooling ........................303
Fleet MyKey programming ........91
Flexible Fuel Vehicle (FFV) ....304
Floor mats ...................................86
Fluid capacities .........................326
Fog lamps ....................................55
Four-Wheel Drive vehicles
driving off road .......................237
preparing to drive your
vehicle .....................................221
Fuel ............................................304
calculating fuel
economy ............................22, 312
cap ...........................................307
capacity ...................................326
choosing the right fuel ...........309
detergent in fuel .....................311
filler funnel .............................311filling your vehicle with
fuel ...........................304, 307, 313
filter, specifications ........304, 325
fuel pump shut-off switch .....245
improving fuel economy ........312
octane rating ...........309–310, 329
quality ......................................310
running out of fuel .........265, 311
safety information relating to
automotive fuels .....................304
Fuel - flex fuel vehicle
(FFV) .........................304, 309–310
Fuses ..................................246–247
G
Garage door opener ....................80
Gas cap (see Fuel cap) ............307
Gas mileage (see Fuel
economy) ...................................312
Gauges .........................................17
H
Hazard flashers .........................245
Headlamps ...................................54
aiming ........................................57
bulb specifications ....................61
daytime running lights .............56
flash to pass ..............................56
high beam .................................55
replacing bulbs .........................62
turning on and off ....................54
Heating
heating and air conditioning
system .......................................50
manual heating and air
conditioning system .................47
Hood ..........................................288
Index
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Owners Guide, 1st Printing
USA(fus)
