2011 FORD ESCAPE roof

You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
Customer Assistance
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•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with MotorcraftWheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use MotorcraftBug and Tar Remover
(ZC-42), available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
Cleaning
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•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing or
damage to the leather.
LEATHER SEATS FOR THE KING RANCHEDITION ONLY
(IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft
brush.
For routine cleaning, wipe the surface with a soft, damp cloth. For more
thorough cleaning, wipe the surface with a mild soap and water solution.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in theConditioningsection.
Conditioning
Bottles of King RanchLeather Conditioner are available at the King
RanchSaddle Shop. Visit the website atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King RanchLeather Conditioner, use another premium
leather conditioner.
Cleaning
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Lifestyle
•Ash cup/ smoker’s package•Navigation*
•Cargo management accessories•Roof racks and carriers*
•Cross bars•Rear bumper protector*
•SUV camping net*•Cargo net*
•Trailer hitches, harnesses and accessories
Peace of mind
•Keyless entry keypad•Protective seat covers*
•Remote start system•Windshield wiper shaker*
•Vehicle security system•Back up camera*
•Wheel locks•Back up alarm*
•Vehicle tracking and recovery*
•Locking gas plug for capless fuel system
•Bumper and hitch mounted parking sensors*
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
Accessories
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I
Ignition ...............................206, 329
Illuminated visor mirror .............68
Infant seats
(see Safety seats) .....................156
Inspection/maintenance (I/M)
testing ........................................317
Instrument panel
cleaning ...................................283
cluster ........................................12
lighting up panel and
interior .......................................56
J
Jack ............................................253
positioning ...............................253
storage .....................................253
Jump-starting your vehicle ......265
K
Keyless entry system
autolock ...............................97–98
keypad .....................................104
locking and unlocking
doors ........................................105
programming entry code .......104
Keys .....................................91, 107
positions of the ignition .........206
L
Lamps
bulb replacement
specifications chart ..................61
daytime running light ...............56
fog lamps ...................................55
headlamps .................................54headlamps, flash to pass ..........56
instrument panel, dimming .....56
interior lamps ...............58–59, 61
replacing bulbs .........................62
LATCH anchors .........................160
Liftgate ................................86, 102
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........213
Load limits .................................192
Loading instructions .................199
Locks
autolock ...............................97–98
childproof ................................100
doors ..........................................96
Lubricant specifications ...........326
Lug nuts ....................................264
Luggage rack ...............................88
M
Manual transmission .................225
fluid capacities ........................326
fluid, checking and adding ....321
lubricant specifications ..........326
reverse .....................................226
Message center ...........................20
english/metric button ...............24
system check button ................24
warning messages .....................24
Mirrors ...................................73–74
automatic dimming rearview
mirror ........................................73
fold away ...................................74
heated ........................................75
side view mirrors (power) .......74
Moon roof ....................................78
Motorcraftparts ..............286, 325
MyKey ..........................................91
Index
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N
Navigation system .......................46
O
Octane rating ....................309–310
Oil (see Engine oil) ..................293
Overdrive ...................................222
P
Parental MyKey programming ...91
Park Assist ................................231
Parking brake ............................213
Parts
(see Motorcraftparts) ...........325
Passenger Occupant
Classification Sensor .................123
Power distribution box
(see Fuses) ...............................250
Power door locks ........................96
Power mirrors .............................74
Power point .................................71
Power steering ..........................220
fluid, refill capacity ................326
fluid, specifications .................326
Power Windows ...........................72
Preparing to drive your
vehicle ........................................221
R
Radio ............................................29
Rear-view camera system .........229Recommendations for
attaching safety restraints for
children ......................................154
Relays ........................................246
Remote entry system .......100–101
illuminated entry ............103–104
locking/unlocking
doors ................................101–102
opening the trunk ...................102
panic alarm .............................102
replacement/additional
transmitters .............................103
replacing the batteries ...........103
Reverse sensing system ...........227
Roadside assistance ..................244
Roof rack ...............................88–89
S
Safety belts
(see Safety restraints) ....122, 125,
127–128, 130
Safety Canopy ...........145–146, 148
Safety defects, reporting ..........278
Safety restraints ...............122, 125,
127–128, 130
Belt-Minder...........................132
extension assembly ................131
for adults .........................127–128
for children .............................152
Occupant Classification
Sensor ......................................123
warning light and
chime ...............................131–132
Safety restraints - LATCH
anchors ......................................160
Safety seats for children ..........156
Index
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