2011 FORD E SERIES service schedule

Customer Assistance 238
Reporting safety defects (U.S. only) 245
Reporting safety defects (Canada only) 245
Cleaning 246
Underbody preservation 252
Maintenance and Specifications 254
Engine compartment 256
Engine oil 258
Battery 260
Engine coolant 263
Fuel information 269
Air filter(s) 289
Part numbers 293
Maintenance product specifications and capacities 294
Engine data 301
Accessories 305
Ford Extended Service Plan 307
Scheduled Maintenance Guide 311
Normal scheduled maintenance and log 316
Index 332
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Copyright © 2010 Ford Motor Company
Table of Contents
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XX.X MPG (L/100km)
Average fuel economy displays your average fuel economy in miles/gallon
or liters/100 km.
If you calculate your average fuel economy by dividing distance traveled
by gallons of fuel used (liters of fuel used by 100 kilometers traveled),
your figure may be different than displayed for the following reasons:
•Your vehicle was not perfectly level during fill-up
•Differences in the automatic shut-off points on the fuel pumps at
service stations
•Variations in top-off procedure from one fill-up to another
•Rounding of the displayed values to the nearest 0.1 gallon (liter)
1. Drive the vehicle at least 5 miles (8 km) with the speed control
system engaged to display a stabilized average.
2. Record the highway fuel economy for future reference.
It is important to press the SELECT/RESET stem (press and hold the
SELECT/RESET stem for two seconds in order to reset the function)
after setting the speed control to get accurate highway fuel economy
readings.
MPG (L/km)
This displays instantaneous fuel economy as a bar graph ranging from↓
poor economy to↑excellent economy.
Your vehicle must be moving to calculate instantaneous fuel economy.
When your vehicle is not moving, this function shows↓, one or no bars
illuminated. Instantaneous fuel economy cannot be reset.
Setup menu (vehicle customization and vehicle system check)
HOLD RESET FOR SETUP MENU
Press and hold the SELECT/RESET stem to get into the setup menu
sequence for the following displays:
Note:When returning to the setup menu and a non-English language
has been selected, HOLD RESET FOR ENGLISH will be displayed to
change back to English. Press and hold the SELECT/RESET stem to
change back to English.
OIL LIFE XXX% HOLD RESET = NEW
This displays the remaining oil life.
An oil change is required whenever indicated by the message center and
according to the recommended maintenance schedule. USE ONLY
RECOMMENDED ENGINE OILS.
Instrument Cluster
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•Consider turning overdrive off (4–speed transmissions) or using the
tow/haul feature (5–speed transmissions) to eliminate excessive
shifting and assist in transmission cooling. For additional information,
refer toAutomatic transmission operationin theDrivingchapter.
•Allow more distance for stopping with a trailer attached; anticipate
stops and brake gradually.
When descending long, steep downhill grades, always use a lower gear to
provide engine braking to save wear on brakes. Use D (Overdrive OFF)
on moderately steep hills, 2 (Second) on steep hills, and 1 (First) on
very steep hills.Do not apply your brakes continuously, as they
may overheat and become less effective.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer toSpecial operating conditionsin the
Scheduled Maintenance Guidechapter.
Trailer towing tips
•Practice turning, stopping and backing-up before starting on a trip to
get the feel of the vehicle-trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
•To aid in engine/transmission cooling and A/C efficiency during hot
weather while stopped in traffic, place the gearshift lever in P (Park).
•After you have traveled 50 miles (80 km), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
•If you will be towing a trailer frequently in hot weather, hilly
conditions, at GCWR, or any combination of these factors, consider
refilling your rear axle with synthetic gear lube if not already so
equipped. Refer to theMaintenance and Specificationschapter for
the lubricant specification. Remember that regardless of the rear axle
lube used, do not tow a trailer for the first 1,000 miles (1,600 km) of a
new vehicle, and that the first 500 miles (800 km) of towing be done
at no faster than 70 mph (113 km/h) with no full throttle starts.
•Do not tow a trailer for the first 500 miles (800 km) after changing
the rear axle lube.
•Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer’s wheels.
Launching or retrieving a boat
Disconnect the wiring to the trailer before backing the trailer
into the water. Reconnect the wiring to the trailer after the
trailer is removed from the water.
Tires, Wheels and Loading
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5. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, as per yourscheduled maintenance
information),or at any time that the spare tire is disturbed through
service of other components.
6. If removed, install the spare tire lock (if equipped) into the bumper
drive tube with the spare tire lock key (if equipped) and jack handle.
WHEEL LUG NUT TORQUE SPECIFICATIONS
On vehicles equipped with single rear wheels, retighten the lug nuts to
the specified torque at 100 miles (160 km) after any wheel disturbance
(tire rotation, changing a flat tire, wheel removal, etc.).
On vehicles equipped with dual rear wheels, retighten the wheel lug nuts
to the specified torque at 100 miles (160 km), and again at 500 miles
(800 km) of new vehicle operation and after any wheel disturbance (tire
rotation, changing a flat tire, wheel removal, etc.).
Bolt size and wheel
lug nut typeWheel lug nut torque*
ft-lb N•m
9/16 x 18 conical lug
nut150 200
9/16 x 18 two-piece
lug nut140 190
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
On all two-piece flat wheel nuts,
apply one drop of motor oil between
the flat washer and the nut. Do not
apply motor oil to the wheel nut
threads or the wheel stud threads.
Roadside Emergencies
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraftparts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
Customer Assistance
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scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
Customer Assistance
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty Guideto
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
Maintenance and Specifications
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vehicle’s engine.Refer toMaintenance product specifications and
capacitieslater in this chapter for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil and filter according to the appropriate schedule
listed in thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
BATTERY
Your vehicle is equipped with a
Motorcraftmaintenance-free
battery which normally does not
require additional water during its
life of service.
WARNING:This vehicle may be equipped with more than one
battery, removal of cable from only one battery does not
disconnect the vehicle electrical system. Be sure to disconnect cables
from all batteries when disconnecting power. Failure to do so may
cause serious personal injury or property damage.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
Maintenance and Specifications
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