Page 20 of 337

WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
Odometer:Registers the total miles
(kilometers) of the vehicle.
Refer toMessage centerin this
chapter on how to switch the
display from metric to English.
Trip odometer:Registers the miles (kilometers) of individual journeys.
Refer toMessage centerin this chapter to learn how to use the trip
odometer.
Tachometer:Indicates the engine
speed in revolutions per minute.
Driving with your tachometer
pointer continuously at the top of
the scale may damage the engine.
Battery voltage gauge:Indicates
the battery voltage when the
ignition is in the on position. If the
pointer moves and stays outside the
normal operating range, have the
vehicle’s electrical system checked
by your authorized dealer as soon as
possible.
Engine oil pressure gauge:
Indicates engine oil pressure. The
needle should stay in the normal
operating range (between “L” and
“H”). If the needle falls below the
normal range, stop the vehicle, turn
off the engine and check the engine
oil level. Add oil if needed. If the oil
level is correct, have your vehicle checked by your authorized dealer.
Instrument Cluster
20
2011 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
Page 240 of 337

•date of vehicle purchase
•current odometer reading
•vehicle identification number (VIN)
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
Customer Assistance
240
2011 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
Page 277 of 337

•Use the same filling rate setting (low — medium — high) each time
the tank is filled.
•Allow no more than two automatic click-offs when filling.
•Always use fuel with the recommended octane rating.
•Use a known quality gasoline, preferably a national brand.
•Have the vehicle loading and distribution the same every time.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
Maintenance and Specifications
277
2011 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)