2011 FORD E SERIES fuel

ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, if provided with the vehicle
(except vehicles that have been supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
In Canada, for uninterrupted Roadside Assistance coverage, you may
purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
Motorhome customers in the U.S and Canada should contact
1-800-444-3311.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles. To obtain reimbursement information, U.S.
Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673.
Customers will be asked to submit their original receipts.
Canadian customers who need to obtain reimbursement information, call
1-800-665-2006 or visit our website at www.ford.ca.
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HAZARD FLASHER CONTROL
The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.
Press the flasher control and all
front and rear direction signals will
flash. Press the flasher control again
to turn them off. Use it when your
vehicle is disabled and is creating a
safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH (STRIPPED CHASSIS VEHICLES
ONLY)
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
After an accident, if the engine cranks but does not start, this switch
may have been activated.
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The switch is located on a bracket
above the brake pedal.
To reset the switch:
1. Turn the ignition off.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.
4. Turn the ignition on.
5. Wait a few seconds and return
the key to off.
6. Make another check for leaks.
Fuel pump shut-off (except stripped chassis)
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Should your vehicle shut off after a collision due to this feature, you may
restart your vehicle by doing the following:
1. Turn the ignition switch to the off position.
2. Turn the ignition switch to the on position.
In some instances the vehicle may not restart the first time you try to
restart and may take one additional attempt.
WARNING:Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected
by an authorized dealer after any collision.
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
4 HC Micro Relay Trailer tow battery charge
5 HC Micro Relay Fuel pump
6 HC Micro Relay Trailer tow park lamp
7 HC Micro Relay Upfitter #4
8 HC Micro Relay Upfitter #3
9 HC Micro Relay Modified vehicle and stripped chassis
run/start
10 — Not used
11 — Not used
12 40A** Modified vehicle and stripped chassis
run/start
13 30A** Starter solenoid relay
14 40A** Run start relay
15 40A** Modified vehicle and stripped chassis
battery
16 50A** Auxiliary A/C blower
17 50A** Auxiliary battery feed, Trailer tow
battery charge, trailer tow park feed
18 30A** Electric trailer brake, Trailer brake
controller
19 30A** Upfitter #1
20 30A** Upfitter #2
21 — Not used
22 — Not used
23 G8VA relay A/C clutch
24 G8VA relay Horn relay (stripped chassis)
25 HC Micro relay Run/start
26 — Not used
27 — Not used
28 20A* Back up lamp
29 10A* A/C clutch
30 10A* Brake on/off (BOO) switch
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
31 10A* Cluster battery (stripped chassis)
32 50A** Blower motor
33 40A** Anti-lock brake system (ABS) pump
34 20A** Stripped chassis horn
35 40A** PCM relay
36 20A** Ignition switch (stripped chassis)
37 G8VA relay Trailer tow stop — left turn signal
38 G8VA relay Trailer tow stop — right turn signal
39 G8VA relay Back up lamp
40 ISO relay Blower motor
41 — Not used
42 15A* Diagnostic connector (stripped
chassis)
43 20A* Fuel pump
44 10A* Upfitter #3
45 15A* Upfitter #4
46 10A* PCM keep alive power, Canister vent,
PCM relay coil
47 40A** ABS coil
48 20A** Trailer tow stop lamp/turn signal
49 30A** Wiper motor
50 — Not used
51 20A** Cutaway
52 10A* Stripped chassis and modified vehicle
run/start relay coil
53 10A* ABS run/start feed
54 10A* Fuel pump relay coil
55 — Not used
56 — Not used
57 20A* Trailer tow park lamp
58 15A* Trailer tow backup lamp
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
59 — Not used
60 — One touch integrated start (OTIS)
(diode)
61 — Auxiliary battery (diode)
62 HC Micro relay Upfitter #2
63 30A** Trailer tow battery charge
64 — Not used
65 20A** Power point 2 (glove box)
66 20A** Power point 3 (left-hand B-pillar)
67 20A** Power point 1 (instrument panel)
68 50A** Modified vehicle
69 — Not used
70 30A** Stripped chassis
71 — Not used
72 20A** Cigar lighter
73 — Not used
74 30A** Power seat
75 20A* Vehicle power (VPWR) 1, PCM
power
76 20A* VPWR 2, PCM – emission related
powertrain components
77 10A* VPWR 3, PCM – general powertrain
components
78 15A* VPWR 4, Fuel pump relay coil
79 10A* VPWR 5, Transmission
80 10A* Cluster run/start (stripped chassis)
81 — Not used
82 — Not used
83 — Fuel pump (diode)
84 — Not used
85 HC Micro relay Upfitter #1
* Mini fuses ** A1S fuses
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1. Connect the positive (+) jumper
cable to the positive (+) terminal of
the discharged battery.
2. Connect the other end of the
positive (+) cable to the positive
(+) terminal of the assisting battery.
3. Connect the negative (-) cable to
the negative (-) terminal of the
assisting battery.
4. Make the final connection of the
negative (-) cable to an exposed
metal part of the stalled vehicle’s
engine, away from the battery and
the carburetor/fuel injection system.
Note:Do not attach the negative (-) cable to fuel lines, engine rocker
covers, the intake manifold or electrical components as grounding points.
WARNING:Do not connect the end of the second cable to the
negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery.
Ensure that the cables are clear of fan blades, belts, moving parts of both
engines, or any fuel delivery system parts.
Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
+–
+–
2
3
14
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