ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
Roadside Emergencies
215
2011 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com
Flexible Fuel Vehicle (FFV) ....274
Floor mats .............................72–73
Fluid capacities .........................299
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................199
Fuel ............................................274
calculating fuel
economy ............................23, 281
cap ...........................................277
capacity ...................................299
choosing the right fuel ...........278
detergent in fuel .....................279
filling your vehicle with
fuel ...........................274, 277, 281
filter, specifications ........274, 298
fuel pump shut-off switch .....217
improving fuel economy ........281
octane rating ...................279, 303
quality ......................................279
running out of fuel .................280
safety information relating to
automotive fuels .....................274
Fuel - flex fuel vehicle
(FFV) .........................274, 278–279
Fuses ..................................218–219
G
Gas cap (see Fuel cap) ............277
Gas mileage
(see Fuel economy) .................281
Gauges .........................................19
H
Hazard flashers .........................216
Headlamps ...................................51
aiming ........................................54bulb specifications ....................57
daytime running lights .............52
flash to pass ..............................51
high beam .................................51
replacing bulbs .........................58
turning on and off ....................51
Head restraints ...........................86
Heating
heater only system .............48, 50
heating and air conditioning
system .......................................49
Hood ..........................................260
I
Ignition ...............................186, 303
Illuminated visor mirror .............64
Infant seats
(see Safety seats) .....................118
Inspection/maintenance (I/M)
testing ........................................286
Instrument panel
cleaning ...................................254
cluster ........................................14
lighting up panel and
interior .......................................52
J
Jack ............................................226
positioning ...............................226
storage .....................................226
Jump-starting your vehicle ......236
K
Keyless entry system
autolock .....................................73
Keys .............................................84
Index
336
2011 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com
