2011 DODGE GRAND CARAVAN service

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
532 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 533

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport
Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 535

•Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need
in diagnosing/troubleshooting, problem solving, main-
taining, servicing, and repairing Chrysler Group LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
536 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 537

Universal Consumer Interface (UCI)....... 310
Conserving Fuel ........................ 274
Console .............................. 224
Console, Floor .......................... 224
Console, Overhead ....................... 193
Console, Removable ...................... 229
Contract, Service ........................ 533
Coolant Pressure Cap (Radiator Cap) .......... 487
Cooling System ......................... 484
Adding Coolant (Antifreeze) ............. 486
Coolant Capacity ..................... 511
Coolant Level .................... 484,488
Disposal of Used Coolant ............... 488
Drain, Flush, and Refill ................ 485
Inspection .......................... 488
Points to Remember .................. 488
Pressure Cap ........................ 487
Radiator Cap ....................... 487
Selection of Coolant (Antifreeze) ....485,511,512 Cupholders
......................... 213,499
Customer Assistance ..................... 531
Data Recorder, Event ...................... 86
Daytime Running Lights ................... 167
Dealer Service .......................... 471
Defroster, Rear Window ................... 233
Defroster, Windshield .................. 103,338
Diagnostic System, Onboard ................ 468
Dimmer Control ........................ 167
Dipsticks Automatic Transaxle .................. 493
Oil (Engine) ........................ 472
Power Steering ...................... 366
Disabled Vehicle Towing ................... 462
Disposal Antifreeze (Engine Coolant) ............. 488
Engine Oil ......................... 474
Door Locks ............................. 32
10
INDEX 543

Flooded Engine Starting................... 352
Floor Console .......................... 224
Fluid Capacities ......................... 511
Fluid Leaks ............................ 105
Fluid Level Checks Automatic Transaxle .................. 493
Brake ............................. 490
Power Steering ...................... 366
Fluids ................................ 512
Fluids, Lubricants and Genuine Parts .......... 512
Fog Light Service ........................ 508
Fog Lights ....................... 167,249,508
Fold in Floor (Stow \bn Go) Seating........... 139
Freeing A Stuck Vehicle ................... 460
Fuel ................................. 408
Adding ........................... 416
Additives .......................... 410
Clean Air .......................... 408
Conserving ......................... 274 Economy Mode
...................... 356
Ethanol ........................... 409
Filler Cap (Gas Cap) ...............256,416
Filler Door (Gas Cap) .................. 256
Gasoline ........................... 408
Gauge ............................ 256
Light .......................... 260,270
Materials Added ..................... 410
Methanol .......................... 409
Octane Rating ....................... 512
Requirements .................... 408,511
Saver Mode ........................ 274
Tank Capacity ....................... 511
Fuel Optimizer ......................... 274
Fuel Saver ............................. 274
Fuel, Flexible ........................... 412
Fueling ............................... 416
Fuses ................................ 499
546 INDEX

Rear Servicing....................... 509
Rear Tail ........................... 509
Seat Belt Reminder ................... 259
Security Alarm (Theft Alarm) ............ 257
Service ............................ 507
Service Engine Soon (Malfunction Indicator). . 254
Side Marker ........................ 509
Theft Alarm (Security Alarm) ............ 257
Tire Pressure Monitoring (TPMS) ......... 253
Traction Control ..................... 375
Turn Signal ................... 104,508,509
Voltage ............................ 260
Warning (Instrument Cluster Description) . . . 249
Load Leveling System .................... 234
Loading Vehicle ................... 224,418,421
Capacities .......................... 421
Tires .............................. 382
Locks Automatic Door ...................... 35 Door
.............................. 32
Lower Anchors and Tether for CHildren (LATCH).. 91
Lubrication, Body ....................... 482
Luggage Rack (Roof Rack) ................. 234
Maintenance Free Battery .................. 478
Maintenance Procedures ................... 471
Maintenance Schedule .................... 516
Maintenance, Sunroof ..................... 206
Malfunction Indicator Light (Check Engine) . . 254,469
Manual, Service ......................... 535
Map/Reading Lights ..................... 194
Memory Feature (Memory Seat) ............. 159
Memory Seat ........................ 1 16,159
Methanol ............................. 409
Mini-Trip Computer ................... 262,276
Mirrors ............................... 113
Automatic Dimming .................. 114
Electric Remote ...................... 115
550 INDEX