2011 DODGE DURANGO phone

8. Disconnect the opposite end of the positive(+)jumper
cable from the positive (+)post of the booster battery.
9. Disconnect the positive (+)end of the jumper cable
from the remote positive (+)post of the discharged
vehicle.
10. Reinstall the protective cover over the remote posi-
tive (+)battery post of the discharged vehicle.
If frequent jump-starting is required to start your vehicle
you should have the battery and charging system in-
spected at your authorized dealer.CAUTION!
Accessories that can be plugged into the vehicle
power outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular phones, etc.).
Eventually, if plugged in long enough, the vehicle’s
battery will discharge sufficiently to degrade battery
life and/or prevent the engine from starting.
EMERGENCY TOW HOOKS — IF EQUIPPED
If your vehicle is equipped with tow hooks, there will be
one in the rear and two mounted on the front of the
vehicle. The rear hook will be located on the driver’s side
of the vehicle.
NOTE: For off-road recovery, it is recommended to use
both of the front tow hooks to minimize the risk of
damage to the vehicle.6
WHAT TO DO IN EMERGENCIES 467

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
546 IF YOU NEED CONSUMER ASSISTANCE

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 549

Cargo Compartment...................... 225
Light ............................. 226
Luggage Carrier ..................... 230
Cargo Light ............................ 226
Cargo Tie-Downs ........................ 227
Cellular Phone ....................... 1 19,319
Center High Mounted Stop Light ............ 523
Certification Label ....................... 422
Chains, Tire ............................ 397
Changing A Flat Tire ..................... 449
Chart, Tire Sizing ........................ 379
Check Engine Light
(Malfunction Indicator Light) .............262,478
Checking Your Vehicle For Safety ............. 96
Checks, Safety ........................... 96
Child Restraint .................... 82,83,88,90
Child Restraint Tether Anchors .............86,88
Child Safety Locks ........................ 36
Clean Air Gasoline ....................... 411 Climate Control
......................... 319
Clock ............................. 285,294
Cold Weather Operation ................... 339
Compact Disc (CD) Maintenance ............. 318
Compact Spare Tire ...................... 391
Compass .............................. 271
Compass Calibration ..................... 273
Compass Variance ....................... 272
Computer, Trip/Travel .................... 269
Connector UCI .............................. 308
Universal Consumer Interface (UCI) ....... 308
Conserving Fuel ........................ 268
Console, Overhead ....................... 204
Contract, Service ........................ 547
Cooling System ......................... 494
Adding Coolant (Antifreeze) ............. 496
Coolant Capacity ..................... 524
Coolant Level ....................... 498
556 INDEX

Gear Ranges........................... 343
Gear Select Lever Override ................. 468
General Information ...............20,29,186,409
Glass Cleaning .......................... 511
Gross Axle Weight Rating ...............422,425
Gross Vehicle Weight Rating .............422,425
GVWR ............................... 422
Hands-Free Phone (Uconnect™) ............. 119
Hazard Warning Flasher ................... 448
Headlights ............................ 518
Bulb Replacement .................... 519
Cleaning ........................... 510
High Beam ......................... 248
On With Wipers ..................... 147
Replacing .......................... 519
Heated Mirrors ......................... 110
Heater, Engine Block ..................... 341
Hill Descent Control ..................... 249 Hill Start Assist
......................... 374
Hitches Trailer Towing ....................... 429
Holder, Cup ........................... 222
HomeLink® (Garage Door Opener) Transmitter . . 206
Hood Release .......................... 144
Ignition ............................... 16
Key ............................. 14,16
Ignition Key Removal ..................... 16
Illuminated Entry ........................ 23
Immobilizer (Sentry Key) ................... 18
Infant Restraint ........................ 82,83
Inflation Pressure Tires .................... 388
Information Center, Vehicle ................. 254
Inside Rearview Mirror ................... 107
Instrument Cluster .................... 243,244
Instrument Panel and Controls .............. 242
Instrument Panel Lens Cleaning ............. 511
10
INDEX 561

Odometer............................. 248
Trip .............................. 248
Off-Pavement Driving (Off-Road) ............ 358
Off-Road Driving (Off-Pavement) ............ 358
Oil Change Indicator ..................... 267
Oil Change Indicator, Reset ................. 267
Oil, Engine ............................ 481
Capacity ........................... 524
Change Interval ..................... 482
Dipstick ........................... 481
Disposal ........................... 484
Filter ............................. 484
Filter Disposal ....................... 484
Identification Logo ................... 482
Materials Added to ................... 484
Recommendation .................. 482,524
Synthetic .......................... 483
Viscosity ........................ 483,524
Onboard Diagnostic System ..............477,478Opener, Garage Door (HomeLink®)
........... 206
Operator Manual (Owner’s Manual) ............ 6
Outside Rearview Mirrors .................. 109
Overdrive ............................. 347
Overdrive OFF Switch .................... 347
Overhead Console ....................... 204
Overheating, Engine ................... 253,448
Owner’s Manual (Operator Manual) .........6,549
Paint Care ............................. 506
Paint Damage .......................... 506
Panic Alarm ............................ 26
Park Sense System, Rear ................... 193
Parking Brake .......................... 365
Personal Settings ........................ 274
Pets .................................. 95
Pets, Transporting ........................ 95
Phone, Cellular ......................... 119
Phone, Hands-Free (Uconnect™) ............. 119
10
INDEX 565

Tread Wear Indicators................. 394
Tongue Weight/Trailer Weight .............. 431
Torque Converter Clutch .................. 349
Tow Hooks, Emergency ................... 467
Towing ............................ 424,469
Disabled Vehicle ..................... 469
Guide ............................. 430
Recreational ........................ 439
Weight ............................ 430
Traction Control ......................... 368
Trailer Sway Control (TSC) ................. 373
Trailer Towing .......................... 424
Cooling System Tips .................. 438
Hitches ............................ 429
Minimum Requirements ................ 432
Trailer and Tongue Weight .............. 431
Wiring ............................ 435
Trailer Towing Guide ..................... 430
Trailer Weight .......................... 430 Transfer Case
........................... 502
Electronically Shifted .................. 351
Maintenance ........................ 502
Transmission Automatic ....................... 343,503
Maintenance ........................ 503
Shifting ........................... 342
Transmitter Battery Service
(Remote Keyless Entry) .................... 27
Transmitter Programming
(Remote Keyless Entry) .................... 24
Transmitter, Garage Door Opener (HomeLink®) . . 206
Transmitter, Remote Keyless Entry (RKE) ........ 24
Tread Wear Indicators .................... 394
Turn Signals ...................... 248,519,521
UCI Connector ......................... 308
Uconnect™ (Hands-Free Phone) ............. 119
Uniform Tire Quality Grades ................ 551
10
INDEX 571