2011 DODGE CHALLENGER SRT service

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
428 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 429

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 431

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
432 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 433

ConnectorUCI .............................. 226
Universal Consumer Interface (UCI) ....... 226
Console .............................. 166
Console, Floor .......................... 166
Console, Overhead ....................... 151
Contract, Service ........................ 429
Coolant Pressure Cap (Radiator Cap) .......... 374
Cooling System ......................... 371
Adding Coolant (Antifreeze) ............. 373
Coolant Capacity ..................... 401
Coolant Level .................... 372,375
Disposal of Used Coolant ............... 375
Drain, Flush, and Refill ................ 372
Inspection .......................... 375
Points to Remember .................. 375
Pressure Cap ........................ 374
Radiator Cap ....................... 374
Selection of Coolant (Antifreeze) ....372,401,402 Corrosion Protection
..................... 382
Cruise Light ........................... 174
Cupholders ......................... 165,387
Customer Assistance ..................... 427
Data Recorder, Event ...................... 69
Daytime Brightness, Interior Lights ........... 144
Daytime Running Lights ................... 141
Dealer Service .......................... 359
Deck Lid, Emergency Release ................ 42
Deck Lid, Power Release ................... 40
Defroster, Rear Window ................... 168
Defroster, Windshield ................... 82,240
Delay (Intermittent) Wipers ................. 145
Diagnostic System, Onboard ................ 357
Dimmer Switch, Headlight ................. 143
Dipsticks Oil (Engine) ........................ 361
Power Steering ...................... 275
10
INDEX 439

Oil Pressure........................ 177
Parade Mode (Daytime Brightness) ........ 144
Passing ............................ 143
Reading ........................ 143,151
Seat Belt Reminder ................... 178
Security Alarm (Theft Alarm) ............ 181
Service ......................... 395,396
Service Engine Soon
(Malfunction Indicator) ................ 183
Theft Alarm (Security Alarm) ............ 181
Tire Pressure Monitoring (TPMS) .......181,311
Traction Control ..................... 289
Turn Signal .................... 83,142,176
Vanity Mirror ........................ 92
Voltage ............................ 174
Warning (Instrument Cluster Description) . . . 174
Loading Vehicle ...................... 325,327
Capacities .......................... 327
Tires .............................. 296 Locks
................................. 30
Auto Unlock ......................... 33
Automatic Door ...................... 32
Door .............................. 30
Power Door ......................... 31
Low Tire Pressure System .................. 311
Lower Anchors and Tether for
CHildren (LATCH) ..................... 74,75
Lubrication, Body ....................... 367
Maintenance Free Battery .................. 364
Maintenance Procedures ................... 360
Maintenance Schedule .................... 406
Maintenance, General ..................... 360
Maintenance, Sunroof ..................... 161
Malfunction Indicator Light (Check Engine) . . 183,358
Manual Transmission ...............257,379,381
Fluid Level Check ................. 379,381
Shift Speeds ........................ 259
446 INDEX

Manual, Service......................... 431
Map/Reading Lights .................. 143,151
Master Cylinder (Brakes) .................. 377
Methanol ............................. 319
Mini-Trip Computer ...................... 189
Mirrors ................................ 89
Automatic Dimming ................... 89
Electric Powered ...................... 91
Electric Remote ....................... 91
Exterior Folding ...................... 90
Heated ............................. 91
Outside ............................ 90
Vanity ............................. 92
Modifications/Alterations, Vehicle ............. 7
Monitor, Tire Pressure System ............... 311
Mopar Parts ......................... 359,430
MTBE/ETBE ........................... 319
Multi-Function Control Lever ............... 142New Vehicle Break-In Period
................ 79
Occupant Restraints ................... 42,62,66
Occupant Restraints (Sedan) ...........59,60,62,65
Octane Rating, Gasoline (Fuel) ............318,402
Odometer ............................. 174
Trip .............................. 174
Oil Change Indicator ..................... 188
Oil Change Indicator, Reset ................. 188
Oil Filter, Change ........................ 363
Oil Filter, Selection ....................... 363
Oil, Engine ......................... 361,402
Capacity ........................... 401
Change Interval ..................... 361
Checking .......................... 361
Dipstick ........................... 361
Disposal ........................... 363
Filter .......................... 363,402
Filter Disposal ....................... 363
10
INDEX 447