2011 DODGE CALIBER service

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
458 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 459

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 461

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
462 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 463

Cargo CompartmentLight ............................. 175
Cargo Light ............................ 175
Cargo Load Floor ........................ 178
Cargo Tie-Downs ........................ 179
Cellular Phone ........................ 97,274
Center High Mounted Stop Light ............ 434
Chains, Tire ............................ 339
Changing A Flat Tire ..................... 374
Chart, Tire Sizing ........................ 322
Check Engine Light
(Malfunction Indicator Light) .............202,396
Checking Your Vehicle For Safety ............. 84
Checks, Safety ........................... 84
Child Restraint .......................... 74
Child Restraint Tether Anchors ............... 78
Child Safety Locks ........................ 31
Child Seat .............................. 79
Clean Air Gasoline ....................... 350 Cleaning
Wheels ............................ 421
Climate Control ......................... 274
Clock ........................... 218,237,246
Clutch ............................... 415
Clutch Fluid ........................... 415
Coin Holder ........................... 174
Compact Disc (CD) Maintenance ............. 273
Compact Spare Tire ...................... 334
Connector UCI ........................... 260,265
Universal Consumer Interface (UCI) ....260,265
Console .............................. 174
Contract, Service ........................ 459
Coolant (Antifreeze) ................... 435,436
Cooler, Beverage ........................ 182
Cooling System ......................... 409
Adding Coolant (Antifreeze) ............. 411
Coolant Level .................... 410,413
468 INDEX

Disposal of Used Coolant............... 413
Drain, Flush, and Refill ................ 410
Inspection .......................... 413
Points to Remember ................ 412,414
Pressure Cap ........................ 412
Selection of Coolant (Antifreeze) .......... 410
Corrosion Protection ..................... 419
Cruise Light ........................... 198
Cupholders ............................ 174
Customer Assistance ..................... 457
Data Recorder, Event ...................... 73
Dealer Service .......................... 398
Defroster, Rear Window ................... 181
Defroster, Windshield ................87,277,283
Delay (Intermittent) Wipers ................. 153
Diagnostic System, Onboard ................ 395
Dimmer Switch, Headlight ................. 149 Dipsticks
Power Steering ...................... 308
Disposal Antifreeze (Engine Coolant) ............. 413
Engine Oil ......................... 401
Door Locks ............................. 27
Door Locks, Automatic .................... 29
Door Opener, Garage ..................... 158
Downshifting .......................... 297
Driver’s Seat Back Tilt .................... 137
Driving On Slippery Surfaces .................. 303
Through Flowing, Rising, or Shallow
Standing Water ...................... 304
Electric Remote Mirrors .................... 95
Electrical Power Outlets ................... 168
Electronic Brake Control System ............. 314
Anti-Lock Brake System ................ 314
10
INDEX 469

Leaks, Fluid............................ 88
Life of Tires ............................ 337
Liftgate (Sedan) .......................... 35
Liftgate Window Wiper/Washer ............. 180
Light Bulbs .......................... 88,429
Lights .............................. 88,146
Airbag ...................... 67,73,86,193
Alarm ............................ 200
Anti-Lock .......................... 203
Back-Up ........................... 431
Brake Assist Warning .................. 319
Brake Warning ...................... 194
Bulb Replacement .................... 429
Cargo ............................. 175
Center Mounted Stop .................. 434
Dimmer Switch, Headlight .............. 146
Electronic Stability Program (ESP) Indicator . . 319
Engine Temperature Warning ............ 193
Exterior ............................ 88 Fog .........................
148,200,430
Headlight Switch ..................... 146
Headlights ......................... 146
High Beam Indicator .................. 204
Instrument Cluster ................... 146
License ............................ 433
Lights On Reminder .................. 147
Low Fuel .......................... 192
Malfunction Indicator (Check Engine) ...... 202
Map Reading ....................... 150
Oil Pressure ........................ 193
Seat Belt Reminder ................... 193
Security Alarm (Theft Alarm) ..........18,200
Service Engine Soon
(Malfunction Indicator) ................ 202
Theft Alarm (Security Alarm) ............ 200
Tire Pressure Monitoring (TPMS) ......... 201
Traction Control ..................... 319
Turn Signal ................. 88,146,148,431
474 INDEX