2011 CHRYSLER 300 phone

8. Disconnect the positive(+)jumper cable from the
positive (+)post of the booster battery.
9. Disconnect the positive (+)end of the jumper cable
from the remote positive (+)post of the discharged
vehicle.
If frequent jump-starting is required to start your vehicle
you should have the battery and charging system in-
spected at your authorized dealer.
CAUTION!
Accessories that can be plugged into the vehicle
power outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular phones, etc.).
Eventually, if plugged in long enough, the vehicle’s
battery will discharge sufficiently to degrade battery
life and/or prevent the engine from starting.
FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand, or snow, it
can often be moved by a rocking motion. Turn your
steering wheel right and left to clear the area around the
front wheels. Then shift back and forth between DRIVE
and REVERSE. Using minimal accelerator pedal pressure
to maintain the rocking motion, without spinning the
wheels, is most effective.
CAUTION!
Racing the engine or spinning the wheels may lead to
transmission overheating and failure. Allow the en-
gine to idle with the shift lever in NEUTRAL for at
least one minute after every five rocking-motion
cycles. This will minimize overheating and reduce
the risk of transmission failure during prolonged
efforts to free a stuck vehicle.
422 WHAT TO DO IN EMERGENCIES

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247–9753
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
504 IF YOU NEED CONSUMER ASSISTANCE

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 507

Brakes............................... 456
Break-In Recommendations, New Vehicle ........ 81
Brightness, Interior Lights .................. 171
Bulb Replacement ..................... 475,476
Bulbs, Light .......................... 86,475
Camera, Rear ........................... 219
Capacities, Fluid ........................ 480
Caps, Filler Oil (Engine) ..................... 438,439
Radiator (Coolant Pressure) ............. 453
Car Washes ............................ 461
Carbon Monoxide Warning ...............83,384
Cargo (Vehicle Loading) ................... 391
Cellular Phone .......................... 301
Certification Label ....................... 391
Chains, Tire ............................ 367
Changing A Flat Tire ..................... 409
Chart, Tire Sizing ........................ 350 Check Engine Light
(Malfunction Indicator Light)
.............262,433
Checking Your Vehicle For Safety ............. 82
Checks, Safety ........................... 82
Child Restraint .................. 71,72,73,76,79
Child Restraint Tether Anchors .............74,76
Child Safety Locks ........................ 32
Clean Air Gasoline ....................... 381
Cleaning Wheels ............................ 463
Windshield Wiper Blades ............... 446
Climate Control ......................... 301
Clock ................................ 298
Coin Holder ........................... 246
Cold Weather Operation ................... 320
Compact Disc (CD) Maintenance ............. 300
Compact Spare Tire ...................... 362
Computer, Trip/Travel .................... 280
514 INDEX