2011 CHEVROLET SILVERADO navigation

Black plate (1,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (United States
and Canada) . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments . . . . . . . . . . . . . . 13-9 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-11
Service Publications Ordering Information . . . . . . 13-14Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (United States
and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service, or parts manager,
contact the owner of the dealership
or the general manager.

Black plate (18,1)Chevrolet Silverado Owner Manual - 2011
13-18 Customer Information
OnStar®
If your vehicle is equipped with
an active OnStar system, that
system may also record data in
crash or near crash‐like situations.
The OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit,
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or
by pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (9,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-9
MirrorsAutomatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-19
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-15
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-17
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-18
Manual . . . . . . . . . . . . . . . . . . . . . . . 2-16
Manual Rearview . . . . . . . . . . . . . 2-19
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 2-19
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Trailer Tow . . . . . . . . . . . . . . . . . . . . 2-16
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-65
N
Navigation SystemVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-18
New Vehicle Break-In . . . . . . . . . . 9-32
Noise Control System . . . . . . . . 10-36
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-48
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-16 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-7 Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . . . 10-9
Engine Oil PressureGauge . . . . . . . . . . . . . . . . . . . . . . 5-18
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Pressure Light . . . . . . . . . . . . . . . . 5-32
Older Children, Restraints . . . . . 3-51
Online Owner Center . . . . . . . . . . 13-6
OnStar
®System . . . . . . . . . . . . . . . 1-35
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Overheated Engine
Protection
Operating Mode . . . . . . . . . . . . . 10-26
Overheating, Engine . . . . . . . . . . 10-24
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 9-38
Shifting Out of . . . . . . . . . . . . . . . . 9-40
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-19
Parking . . . . . . . . . . . . . . . . . . . . . . . . 9-41 Assist, Ultrasonic . . . . . . . . . . . . . 9-76
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-68
Brake and P (Park)Mechanism Check . . . . . . . . 10-39
Over Things That Burn . . . . . . . 9-41
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-25
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 3-42
Perchlorate Materials Requirements, California . . . . . 10-3
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-49