2011 CHEVROLET SILVERADO service

Black plate (15,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-15
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change
without notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds
that a safety defect exists in a
group of vehicles, it may order
a recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.To contact NHTSA, you may
call the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153);
go to
http://www.safercar.gov;
or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.

Black plate (16,1)Chevrolet Silverado Owner Manual - 2011
13-16 Customer Information
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada Limited.
Call them at 1-800-333-0510 or
write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.

Black plate (18,1)Chevrolet Silverado Owner Manual - 2011
13-18 Customer Information
OnStar®
If your vehicle is equipped with
an active OnStar system, that
system may also record data in
crash or near crash‐like situations.
The OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit,
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or
by pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (4,1)Chevrolet Silverado Owner Manual - 2011
i-4 INDEX
Cruise Control . . . . . . . . . . . . . . . . . 9-73Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-14
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-11
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-17
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-4
Defensive Driving . . . . . . . . . . . . . . . 9-2
Delayed Locking . . . . . . . . . . . . . . . . 2-9
Devices, Auxiliary . . . . . . . . . . . . . 7-33 Dome Lamps . . . . . . . . . . . . . . . . . . . 6-8
Door
Ajar Messages . . . . . . . . . . . . . . . 5-45
Delayed Locking . . . . . . . . . . . . . . . 2-9
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Power Locks . . . . . . . . . . . . . . . . . . . 2-8
Rear Doors . . . . . . . . . . . . . . . . . . . 2-10
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-34
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-90
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . 9-19
Hill and Mountain Roads . . . . . . 9-19
If the Vehicle is Stuck . . . . . . . . . 9-22
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-23
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-20 Driving for Better Fuel
Economy . . . . . . . . . . . . . . . . . . . . . 1-34
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-5
Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . 10-73
DVD
Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-38
DVD/CD Player . . . . . . . . . . . . . . . . 7-21
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-86
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . 9-123
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-48
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-48
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-52
Overload . . . . . . . . . . . . . . . . . . . 10-47

Black plate (5,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-5
EngineAir Cleaner/Filter . . . . . . . . . . . 10-18
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-27
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-20
Coolant Heater . . . . . . . . . . . . . . . 9-37
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 5-19
Cooling System . . . . . . . . . . . . . 10-19
Cooling System Messages . . . . . . . . . . . . . . . . . . . 5-46
Drive Belt Routing . . . . . . . . . . . . 12-6
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-42
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-26
Oil Pressure Gauge . . . . . . . . . . 5-18
Overheated Protection Operating Mode . . . . . . . . . . . 10-26
Overheating . . . . . . . . . . . . . . . . 10-24
Power Messages . . . . . . . . . . . . . 5-47
Pressure Light . . . . . . . . . . . . . . . . 5-32
Running While Parked . . . . . . . . 9-42
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-35 Engine Oil
Life System . . . . . . . . . . . . . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-9
Equipment, Towing . . . . . . . . . . . 9-111
Event Data Recorders . . . . . . . . 13-17
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-9
Extender, Safety Belt . . . . . . . . . . 3-29
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . . . 6-3
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . 10-26
Fast Idle System . . . . . . . . . . . . . . . 9-37
Features Memory . . . . . . . . . . . . . . . . . . . . . . . 1-13
Filter Engine Air Cleaner . . . . . . . . . 10-18
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-3
Flashers, Hazard Warning . . . . . . 6-5 Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-81
Flat Tire, Changing . . . . . . . . . . . 10-83
Floor Mats . . . . . . . . . . . . . . . . . . . 10-114
Fluid
AutomaticTransmission . . . . . . . 10-11, 10-14
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-30
Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . . 9-53
Power Steering . . . . . . . . . . . . . 10-27
Washer . . . . . . . . . . . . . . . . . . . . . 10-28
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-6
Folding Mirrors . . . . . . . . . . . . . . . . 2-17
Four-Wheel Drive . . . . . . . 10-32, 9-53
Four-Wheel-Drive Light . . . . . . . . 5-31
Front Axle . . . . . . . . . . . . . . . . . . . . 10-34
Front Fog Lamps Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . 3-11

Black plate (6,1)Chevrolet Silverado Owner Manual - 2011
i-6 INDEX
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-83Additives . . . . . . . . . . . . . . . . . . . . . 9-85
E85 (85% Ethanol) . . . . . . . . . . . 9-86
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-89
Filling the Tank . . . . . . . . . . . . . . . 9-88
Fuels in Foreign Countries . . . . 9-85
Gasoline Specifications . . . . . . . 9-84
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Low Fuel Warning Light . . . . . . . 5-33
Management, Active . . . . . . . . . . 9-41
Recommended . . . . . . . . . . . . . . . 9-84
Requirements, California . . . . . 9-84
System Messages . . . . . . . . . . . . 5-48
Fuel Economy Driving for Better . . . . . . . . . . . . . 1-34
Full-Size Spare Tire . . . . . . . . . . 10-95
Fuses Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-48
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-48
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-52G
Garage Door Opener . . . . . . . . . . 5-61Programming . . . . . . . . . . . . . . . . . 5-61
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-84
Gauges Engine Coolant
Temperature . . . . . . . . . . . . . . . . 5-19
Engine Oil Pressure . . . . . . . . . . 5-18
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Odometer . . . . . . . . . . . . . . . . . . . . . 5-16
Speedometer . . . . . . . . . . . . . . . . . 5-16
Tachometer . . . . . . . . . . . . . . . . . . . 5-17
Trip Odometer . . . . . . . . . . . . . . . . 5-16
Voltmeter . . . . . . . . . . . . . . . . . . . . . 5-20
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 5-12
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-90
Vehicle Care . . . . . . . . . . . . . . . . . . 10-3
Glass Replacement . . . . . . . . . . . 10-40
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-7
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-43
Hazard Warning Flashers . . . . . . . 6-5
Head Restraints . . . . . . . . . . . . . . . . 3-2
Headlamps . . . . . . . . . . . . . . . . . . . 10-43
Aiming . . . . . . . . . . . . . . . . . . . . . . 10-40
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-4
Bulb Replacement . . . . . . . . . . 10-43
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-4
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
High-Beam On Light . . . . . . . . . . 5-33
High/Low Beam Changer . . . . . . 6-3
Heated Front Seats . . . . . . . . . . . . 3-11
Heated Mirrors . . . . . . . . . . . . . . . . . 2-18
Heater Engine Coolant . . . . . . . . . . . . . . . 9-37
High-Beam On Light . . . . . . . . . . . 5-33
High-Speed Operation . . . . . . . . 10-65
Highway Hypnosis . . . . . . . . . . . . . 9-19
Hill and Mountain Roads . . . . . . . 9-19
Hill Start Assist (HSA) . . . . . . . . . 9-70
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5

Black plate (11,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-11
Reporting Safety DefectsCanadian Government . . . . . . 13-16
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-35
Ride Control Systems
Messages . . . . . . . . . . . . . . . . . . . . 5-49
Roadside Assistance Program . . . . . . . . . . . . . . . . 13-7, 13-9
Roof
Sunroof . . . . . . . . . . . . . . . . . 2-22, 2-23
Rotation, Tires . . . . . . . . . . . . . . . . 10-71
Routing, Engine Drive Belt . . . . . 12-6
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-42
S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-14
Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Extender . . . . . . . . . . . . . . . . . . . . . . 3-29
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-17
Lap Belt . . . . . . . . . . . . . . . . . . . . . . 3-28
Lap-Shoulder Belt . . . . . . . . . . . . 3-23 Safety Belts (cont.)
Reminders . . . . . . . . . . . . . . . . . . . . 5-21
Replacing After a Crash . . . . . . 3-30
Use During Pregnancy . . . . . . . . 3-28
Safety Defects Reporting Canadian Government . . . . . . 13-16
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-9
Safety System Check . . . . . . . . . . 3-29
Satellite Radio . . . . . . . . . . . . . . . . . 7-10
Scheduled Maintenance . . . . . . . 11-2
Scheduling Appointments . . . . . . 13-9
Seatback Latches . . . . . . . . . . . . . 3-11
Seats
Adjustment, Front . . . . . . . . . . . . . . 3-3
Center Seat . . . . . . . . . . . . . . . . . . . 3-5
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . 3-11
Lumbar Adjustment, Front . . . . . 3-7
Power Adjustment, Front . . . . . . 3-5
Rear . . . . . . . . . . . . . . . . . . . . 3-12, 3-13
Reclining Seatbacks . . . . . . . . . . . 3-9 Securing Child
Restraints . . . . . . . . . . . . . . 3-68, 3-71
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-12
Service Accessories and
Modifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-27
Maintenance Records . . . . . . .11-12
Maintenance, General Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering Information . . . . . . . . . . . . . . . . 13-14
Scheduling Appointments . . . . . 13-9
Servicing the Airbag-Equipped Vehicle . . . . . 3-48
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-38

Black plate (13,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-13
Tires (cont.)Wheel Alignment and
Tire Balance . . . . . . . . . . . . . . 10-79
Wheel Replacement . . . . . . . . 10-80
When It Is Time for
New Tires . . . . . . . . . . . . . . . . . 10-74
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-49
Tow/Haul Mode Light . . . . . . . . . . 5-31
Towing Driving Characteristics . . . . . . . . 9-90
Equipment . . . . . . . . . . . . . . . . . . . 9-111
General Information . . . . . . . . . . 9-90
Recreational Vehicle . . . . . . . 10-101
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-94
Trailer SwayControl (TSC) . . . . . . . . . . . . . 9-123
Vehicle . . . . . . . . . . . . . . . . . . . . 10-101
Trailer
Sway Control (TSC) . . . . . . . . 9-123
Tow Mirrors . . . . . . . . . . . . . . . . . . . 2-16
Trailer Towing . . . . . . . . . . . . . . . . . 9-94
Transfer Case Vent Filter . . . . . . . . . . . . . . . . . . . . 9-53 Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 9-43
Fluid, Automatic . . . . . 10-11, 10-14
Fluid, Manual . . . . . . . . . . . . . . . 10-17
Messages . . . . . . . . . . . . . . . . . . . . 5-52
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . 13-10
Trip Odometer . . . . . . . . . . . . . . . . . 5-16
Truck-Camper Loading Information . . . . . . . . . . . . . . . . . . . 9-30
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Turn Signal Bulb Replacement . . . . . . . . . . 10-45
U
Ultrasonic Parking Assist . . . . . . 9-76
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-78
Universal Remote System . . . . . 5-61 Operation . . . . . . . . . . . . . . . . . . . . . 5-66
Programming . . . . . . . . . . . . . . . . . 5-61
Using this Manual . . . . . . . . . . . . . . . . iv
V
Vehicle
Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Load Limits . . . . . . . . . . . . . . . . . . . 9-23
Messages . . . . . . . . . . . . . . . . . . . . 5-43
Personalization . . . . . . . . . . . . . . . 5-53
Remote Start . . . . . . . . . . . . . . . . . . 2-5
Security . . . . . . . . . . . . . . . . . . . . . . 2-12
Towing . . . . . . . . . . . . . . . . . . . . . 10-101
Vehicle Care
Tire Pressure . . . . . . . . . . . . . . . 10-63
Vehicle Identification Number (VIN) . . . . . . . . . . . . . . . . . 12-1
Service Parts IdentificationLabel . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Reminder Messages . . . . . . . . . . . . . . . . . . . . 5-52
Vent Filter Transfer Case . . . . . . . . . . . . . . . . 9-53
Ventilation, Air . . . . . . . . . . . . . . . . . 8-11
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Voltmeter Gauge . . . . . . . . . . . . . . 5-20