2011 CHEVROLET SILVERADO tow

Black plate (108,1)Chevrolet Silverado Owner Manual - 2011
10-108 Vehicle Care
Protecting Exterior Bright Metal
Parts
Bright metal parts should be
cleaned regularly to keep their
luster. Washing with water is all that
is usually needed. However, chrome
polish may be used on chrome or
stainless steel trim, if necessary.
Use special care with aluminum
trim. To avoid damaging protective
trim, never use auto or chrome
polish, steam or caustic soap to
clean aluminum. A coating of
wax, rubbed to high polish, is
recommended for all bright metal
parts.Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean the rubber blades using
a lint free cloth or paper towel
soaked with windshield washer
fluid or a mild detergent. Wash
the windshield thoroughly when
cleaning the blades. Bugs, road
grime, sap and a buildup of vehicle
wash/wax treatments may cause
wiper streaking. Replace the wiper
blades if they are worn or damaged.
Wipers can be damaged by:
.Extreme dusty conditions
.Sand and salt
.Heat and sun
.Snow and ice, without proper
removal
Aluminum or Chrome-Plated
Wheels and Trim
The vehicle may have either
aluminum or chrome-plated wheels.
Keep the wheels clean using a
soft clean cloth with mild soap
and water. Rinse with clean water.
After rinsing thoroughly, dry with a
soft clean towel. A wax may then
be applied.
Notice:Chrome wheels and other
chrome trim may be damaged if
the vehicle is not washed after
driving on roads that have
been sprayed with magnesium,
calcium or sodium chloride.
These chlorides are used on
roads for conditions such as
ice and dust. Always wash the
vehicle's chrome with soap and
water after exposure.

Black plate (112,1)Chevrolet Silverado Owner Manual - 2011
10-112 Vehicle Care
Do not clean the vehicle using:
.A knife or any other sharp object
to remove a soil from any interior
surface.
.A stiff brush. It can cause
damage to the vehicle's interior
surfaces.
.Heavy pressure or aggressive
rubbing with a cleaning cloth.
Use of heavy pressure can
damage the interior and does
not improve the effectiveness of
soil removal.
.Laundry detergents or
dishwashing soaps with
degreasers can leave residue
that streaks and attracts dirt.
For liquid cleaners, about
20 drops per gallon (3.78 L) of
water is a good guide. Use only
mild, neutral-pH soaps.
.Too much cleaner that saturates
the upholstery.
.Organic solvents such as
naptha, alcohol, etc. that can
damage the vehicle's interior.
Fabric/Carpet
Use a vacuum cleaner with a soft
brush attachment frequently to
remove dust and loose dirt.
A canister vacuum with a beater bar
in the nozzle may only be used on
floor carpet and carpeted floor mats.
For any soil, always try to remove it
first with plain water or club soda.
Before cleaning, gently remove as
much of the soil as possible using
one of the following techniques:
.For liquids: gently blot the
remaining soil with a paper
towel. Allow the soil to absorb
into the paper towel until no
more can be removed.
.For solid dry soils: remove as
much as possible and then
vacuum.
To clean:
1. Saturate a lint-free, clean white cloth with water or club soda.
2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the
soil and gently rub toward the
center. Continue cleaning, using
a clean area of the cloth each
time it becomes soiled.
4. Continue to gently rub the soiled area until the cleaning cloth
remains clean.
5. If the soil is not completely removed, use a mild soap
solution and repeat the cleaning
process that was used with plain
water.
If any of the soil remains, a
commercial fabric cleaner or spot
lifter may be necessary. When a
commercial upholstery cleaner or
spot lifter is to be used, test a small
hidden area for colorfastness first.
If the locally cleaned area gives any
impression that a ring formation may
result, clean the entire surface.
After the cleaning process has been
completed, a paper towel can be
used to blot excess moisture from
the fabric or carpet.

Black plate (6,1)Chevrolet Silverado Owner Manual - 2011
11-6 Service and Maintenance
First Engine Oil Change After
Every 40 000 km/25,000 Miles
.Four‐wheel drive only: Transfer
case fluid change (extreme duty
service) for vehicles mainly
driven off‐road in four‐wheel
drive. Vehicles used for farming,
mining, forestry, Department of
Natural Resources (DNR), and
snow plowing occupations meet
this definition. Check vent hose
at transfer case for kinks and
proper installation. Check to be
sure vent hose is unobstructed,
clear, and free of debris. During
any maintenance, if a power
washer is used to clean mud
and dirt from the underbody,
care should be taken to not
directly spray the transfer case
output seals. High pressure
water can overcome the seals
and contaminate the transfer
case fluid. Contaminated fluid
will decrease the life of the
transfer case and should be
replaced.First Engine Oil Change After
Every 80 000 km/50,000 Miles.Engine air cleaner filter
replacement. See
Engine Air
Cleaner/Filter on page 10‑18.
.Automatic transmission fluid
change (severe service) for
vehicles with Gross Vehicle
Weight Rating (GVWR) over
3 901 kg (8,600 lbs) or mainly
driven in heavy city traffic in hot
weather, in hilly or mountainous
terrain, when frequently towing
a trailer, or used for taxi, police,
or delivery service. See
Automatic Transmission Fluid
(4-Speed Transmission)
on
page 10‑11or Automatic
Transmission Fluid (6-Speed
Transmission) on page 10‑14.
.Four‐wheel drive only: Transfer
case fluid change (severe
service) for vehicles mainly
driven when frequently towing a
trailer, or used for taxi, police,
or delivery service. Check
vent hose at transfer case for
kinks and proper installation.
Check to be sure vent hose is
unobstructed, clear, and free of
debris. During any maintenance,
if a power washer is used to
clean mud and dirt from the
underbody, care should be taken
to not directly spray the transfer
case output seals. High pressure
water can overcome the seals
and contaminate the transfer
case fluid. Contaminated fluid
will decrease the life of the
transfer case and should be
replaced.

Black plate (8,1)Chevrolet Silverado Owner Manual - 2011
13-8 Customer Information
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is
not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow three
weeks for delivery.

Black plate (13,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-13
If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move the vehicle only if its
position puts you in danger, or you
are instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
on
page 13‑7. Gather the following information:
.Driver's name, address, and
telephone number
.Driver's license number
.Owner's name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑37.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify
to the facility that any required
replacement collision parts be
original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.

Black plate (4,1)Chevrolet Silverado Owner Manual - 2011
i-4 INDEX
Cruise Control . . . . . . . . . . . . . . . . . 9-73Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-14
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-11
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-17
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-4
Defensive Driving . . . . . . . . . . . . . . . 9-2
Delayed Locking . . . . . . . . . . . . . . . . 2-9
Devices, Auxiliary . . . . . . . . . . . . . 7-33 Dome Lamps . . . . . . . . . . . . . . . . . . . 6-8
Door
Ajar Messages . . . . . . . . . . . . . . . 5-45
Delayed Locking . . . . . . . . . . . . . . . 2-9
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Power Locks . . . . . . . . . . . . . . . . . . . 2-8
Rear Doors . . . . . . . . . . . . . . . . . . . 2-10
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-34
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-90
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . 9-19
Hill and Mountain Roads . . . . . . 9-19
If the Vehicle is Stuck . . . . . . . . . 9-22
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-23
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-20 Driving for Better Fuel
Economy . . . . . . . . . . . . . . . . . . . . . 1-34
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-5
Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . 10-73
DVD
Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-38
DVD/CD Player . . . . . . . . . . . . . . . . 7-21
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-86
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . 9-123
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-48
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-48
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-52
Overload . . . . . . . . . . . . . . . . . . . 10-47

Black plate (5,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-5
EngineAir Cleaner/Filter . . . . . . . . . . . 10-18
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-27
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-20
Coolant Heater . . . . . . . . . . . . . . . 9-37
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 5-19
Cooling System . . . . . . . . . . . . . 10-19
Cooling System Messages . . . . . . . . . . . . . . . . . . . 5-46
Drive Belt Routing . . . . . . . . . . . . 12-6
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-42
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-26
Oil Pressure Gauge . . . . . . . . . . 5-18
Overheated Protection Operating Mode . . . . . . . . . . . 10-26
Overheating . . . . . . . . . . . . . . . . 10-24
Power Messages . . . . . . . . . . . . . 5-47
Pressure Light . . . . . . . . . . . . . . . . 5-32
Running While Parked . . . . . . . . 9-42
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-35 Engine Oil
Life System . . . . . . . . . . . . . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-9
Equipment, Towing . . . . . . . . . . . 9-111
Event Data Recorders . . . . . . . . 13-17
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-9
Extender, Safety Belt . . . . . . . . . . 3-29
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . . . 6-3
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . 10-26
Fast Idle System . . . . . . . . . . . . . . . 9-37
Features Memory . . . . . . . . . . . . . . . . . . . . . . . 1-13
Filter Engine Air Cleaner . . . . . . . . . 10-18
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-3
Flashers, Hazard Warning . . . . . . 6-5 Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-81
Flat Tire, Changing . . . . . . . . . . . 10-83
Floor Mats . . . . . . . . . . . . . . . . . . . 10-114
Fluid
AutomaticTransmission . . . . . . . 10-11, 10-14
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-30
Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . . 9-53
Power Steering . . . . . . . . . . . . . 10-27
Washer . . . . . . . . . . . . . . . . . . . . . 10-28
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-6
Folding Mirrors . . . . . . . . . . . . . . . . 2-17
Four-Wheel Drive . . . . . . . 10-32, 9-53
Four-Wheel-Drive Light . . . . . . . . 5-31
Front Axle . . . . . . . . . . . . . . . . . . . . 10-34
Front Fog Lamps Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . 3-11

Black plate (6,1)Chevrolet Silverado Owner Manual - 2011
i-6 INDEX
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-83Additives . . . . . . . . . . . . . . . . . . . . . 9-85
E85 (85% Ethanol) . . . . . . . . . . . 9-86
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-89
Filling the Tank . . . . . . . . . . . . . . . 9-88
Fuels in Foreign Countries . . . . 9-85
Gasoline Specifications . . . . . . . 9-84
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Low Fuel Warning Light . . . . . . . 5-33
Management, Active . . . . . . . . . . 9-41
Recommended . . . . . . . . . . . . . . . 9-84
Requirements, California . . . . . 9-84
System Messages . . . . . . . . . . . . 5-48
Fuel Economy Driving for Better . . . . . . . . . . . . . 1-34
Full-Size Spare Tire . . . . . . . . . . 10-95
Fuses Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-48
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-48
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-52G
Garage Door Opener . . . . . . . . . . 5-61Programming . . . . . . . . . . . . . . . . . 5-61
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-84
Gauges Engine Coolant
Temperature . . . . . . . . . . . . . . . . 5-19
Engine Oil Pressure . . . . . . . . . . 5-18
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Odometer . . . . . . . . . . . . . . . . . . . . . 5-16
Speedometer . . . . . . . . . . . . . . . . . 5-16
Tachometer . . . . . . . . . . . . . . . . . . . 5-17
Trip Odometer . . . . . . . . . . . . . . . . 5-16
Voltmeter . . . . . . . . . . . . . . . . . . . . . 5-20
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 5-12
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-90
Vehicle Care . . . . . . . . . . . . . . . . . . 10-3
Glass Replacement . . . . . . . . . . . 10-40
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-7
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-43
Hazard Warning Flashers . . . . . . . 6-5
Head Restraints . . . . . . . . . . . . . . . . 3-2
Headlamps . . . . . . . . . . . . . . . . . . . 10-43
Aiming . . . . . . . . . . . . . . . . . . . . . . 10-40
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-4
Bulb Replacement . . . . . . . . . . 10-43
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-4
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
High-Beam On Light . . . . . . . . . . 5-33
High/Low Beam Changer . . . . . . 6-3
Heated Front Seats . . . . . . . . . . . . 3-11
Heated Mirrors . . . . . . . . . . . . . . . . . 2-18
Heater Engine Coolant . . . . . . . . . . . . . . . 9-37
High-Beam On Light . . . . . . . . . . . 5-33
High-Speed Operation . . . . . . . . 10-65
Highway Hypnosis . . . . . . . . . . . . . 9-19
Hill and Mountain Roads . . . . . . . 9-19
Hill Start Assist (HSA) . . . . . . . . . 9-70
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5